DCH Wappingers Falls Toyota

I went to a different dealership first wasnt real happy with them. I felt like they were trying to pull the wool over my eyes. My brother told me to give DCH a call so I did and talked to Robert Pucher. He with them. I felt like they were trying to pull the wool over my eyes. My brother told me to give DCH a call so I did and talked to Robert Pucher. He gave me a price that I liked over the phone. So I drove there. I thought he was very professional. I felt very relaxed and was happy to buy my truck from him.Thank you Robert More

Mary was wonderful to work with! Initially I was against getting a mini van. She patiently listened to me and showed me many vehicles until I found one I loved! She also went above and beyond! I picked u getting a mini van. She patiently listened to me and showed me many vehicles until I found one I loved! She also went above and beyond! I picked up my car on my birthday and she had tied balloons and ribbon to the car, door handles, and steering wheel. She also helped me set up my phone to bluetooth, which would have taken me days to figure out! I got a new phone and went back to the dealership 3 days later, and she helped me get my bluetooth set up for the second time! She was thorough and always friendly. I would recommend her to anyone looking to purchase a new vehicle!! More

My 2007 Rav4 Sport had a defective drive shaft and R/P with only ~45,000 miles on it. I had to call Corporate Service a few times with no results. John Stinson worked extremely hard, above and beyond, in with only ~45,000 miles on it. I had to call Corporate Service a few times with no results. John Stinson worked extremely hard, above and beyond, in getting the work done so I would not get in an accident and possibly kill myself or someone else. There are no words to express the amount of appreciation I feel. John Stinson is friendly, knowledgeable, and compassionate. He deserves recognition. This is the best dealership I've had the pleasure of working with in over 40 years. Had all my maintenance done here only. Marietta Carbone 117 Thorn Berry Branch Lane Daytona Beach, Fl.. 32124 More

When I first went to DCH Wappingers Falls Toyota to look at vehicles I wasn't exactly sure of what I wanted. The sales person I dealt with was Bobby Pucher. Bobby Pucher was very patient with me and very f at vehicles I wasn't exactly sure of what I wanted. The sales person I dealt with was Bobby Pucher. Bobby Pucher was very patient with me and very friendly. He talked to me about my likes and dislikes with regards to vehicles and then began to show me vehicles that fit my needs. Then I test drove a couple of different cars. I can't begin to tell you how positive this car buying experience has been. This is the most positive buying experience I have ever had. More

The salesman's knowledge of the mechanical detail of vehicles excellent. All questions are answered promptly and accurately. You leave feeling confident in the decision you have made. vehicles excellent. All questions are answered promptly and accurately. You leave feeling confident in the decision you have made. More

Paul is an outstanding salesperson. He was courteous, respectful and attentive. I would not have responded to a "pushy aggressive" salesperson. Paul answered my questions and concerns in a professional n respectful and attentive. I would not have responded to a "pushy aggressive" salesperson. Paul answered my questions and concerns in a professional non judgemental manner. He recognized immediately that I was purchasing the car and addressed his conversation to me while respecting my husband's presence. This has not been my experience on other visits to this dealership. It is because of Paul's personal approach that I purchased the car that day. Thank you Paul for your outstanding service, you certainly know customer service! I will tell everyone about my experience and recommend they ask for Paul Madras when considering purchasing a car. Patricia E. Dogil More

We were not sure which truck (Toyota or Nissan)we would like to purchased. After visiting both dealerships, we decided to go with the Tundra. We found that even though the dealership was always crowded an like to purchased. After visiting both dealerships, we decided to go with the Tundra. We found that even though the dealership was always crowded and busy(a good sign),we were helped right away. Robert Schaeffer was great-very professional and personable. He was patient and knowledgeable. He really helped with the financing. We are recommending him and Toyota to family and friends. Thank you, Lynne and Chuck Weiss More

My husband I and (along with our two year old) set an appointment for a Saturday morning to look at a few vehicles, and we were set up with Mary. Mary went out of her way to make us feel comfortable and appointment for a Saturday morning to look at a few vehicles, and we were set up with Mary. Mary went out of her way to make us feel comfortable and supported throughout our entire experience. She was able to show us vehicles within our budget and was incredibly patient with us while we chose, test drove and eventually purchased a wonderful used car that fit our family perfectly. I am in awe of the entire staff of DCH Wappingers Falls. They provide an honest, supportive environment to purchase a vehicle. There was no haggling, pushing or anything of the sort that we had come to expect upon visiting other car dealers in the Hudson Valley. They have made us customers for life. (And the free balloons thrilled our two year old to behave until the car was our to take home!) Sincerely, Mallory and Pete Jackson Pleasant Valley More

Robert was the nicest salesman ever! He explained everything wasnt pushy and was very informative. I would definitly recommend toyota and robert to all my friends and family! everything wasnt pushy and was very informative. I would definitly recommend toyota and robert to all my friends and family! More

I had been searching through Internet "For Sale" ads for a few weeks looking for a specific pickup truck. "One last look" through the classifieds before I committed to a deal at another dealer Sale" ads for a few weeks looking for a specific pickup truck. "One last look" through the classifieds before I committed to a deal at another dealership yielded a listing from DCH Wappingers Falls Toyota. While that particular truck turned out to NOT be one I wanted, a perusal of their web site showed two others that I was very interested in. I initially called and spoke with the GM (Lee Burns). He put me in touch with Daryl Callahan (one of the Sales Managers), who brought Rich Schiro into the process. Rich was very helpful in understanding the options on the vehicle, the availability of additional dealer-installed options, costs, etc... Daryl and Rich were both extremely helpful in helping me put together a deal that worked for me and worked for them. My first visit to the dealership was actually the day I went to pick up my new Tundra, and I was very impressed with the level of cohesiveness with which the dealership operates. Their approach is a little different from how other dealers work, and it's an approach that I like very much. None of the staff applies any sort of "pressure" to you while you're browsing, deciding, or even after the sale. Everyone understands where in the process a deal is, and they can all step in and out of the process at any point without you feeling like there are any gaps. I willingly admit that I was extremely skeptical of the reviews on DealerRater.com because I tried using the site in the past for a completely different dealer and found that the reviews were actually bogus. What I learned after dealing with DCH Wappingers Falls Toyota is that these reviews are legitimate. They have extremely high satisfaction ratings in all areas FOR A REASON. Thank you to Rich, Daryl, Lee, and everyone else that helped me get my new vehicle with a deal that I am very happy with! Side Note: I rated the "Quality of Work" category as N/A because I didn't have "service work" done. The prep of the vehicle for delivery was excellent, and this very well may be the ONLY vehicle I have ever purchased where I don't need to go back to the dealership to have things "adjusted" after delivery. More