DCH Wappingers Falls Toyota

This was my first time buying from this dealer and it was a very positive and hassle-free experience. The price was right, our sales person, MJ Herring, was terrific. He knew his product, could answer every a very positive and hassle-free experience. The price was right, our sales person, MJ Herring, was terrific. He knew his product, could answer every question, and very attentive to detail. Overall the entire dealership was friendly and courteous. We did not feel rushed on our decision. I would be willing to purchase another car from them. More

I purchased a used Honda Pilot from DCH Toyota in 2008 from LEE BURNS. Along with the car, I also purchased the Toyota Extended Care warrantee which could be used at my private mechanic or any dealer inc from LEE BURNS. Along with the car, I also purchased the Toyota Extended Care warrantee which could be used at my private mechanic or any dealer including Honda and Toyota. Recently, I was looking to get warrantee work completed through Honda. When I went to the 2 closest Honda dealerships to Fishkill, they gave me a run around about servicing the car with Toyota Extended care and made my life extremely difficult. I remember when I bought it, Mr Burns told me if I have any problems, with ANYTHING, to come back to him. So I did just that. Mr BURNS personally set me up with the Service Manager JOHN STINSON to have my car checked out. What a pleasure it was to deal with JOHN STINSON. He set me up with a loaner car for my family while he diagnosed the issue. JOHN called every couple days to update me on the progress of the repairs. The service was performed quickly, unfortunately , no fault to JOHN, the Parts from Honda is was took a long time to get, but it was definely worth the wait. When the service was completed, they found and fixed over $1000 of additional problems with the vehicle that were all covered by the extended warrantee and the Pilot runs Perfect. After purchasing a Honda and being treated at the Honda Dealership like they were doing me a favor by fixing my car, my next car will definitely be from LEE BURNS at Wappinger Toyota and it will definitely be serviced by JOHN STINSON. They are A+ for PUTTING THE CUSTOMER 1ST. They treat you with so much respect and courtesy. THANKS AGAIN JOHN AND LEE! More

My recent purchase went incredibly well. The price was competitive, the salespeople were friendly, and they even beat the pre-approved loan I brought with me from my credit union. I would definitely recom competitive, the salespeople were friendly, and they even beat the pre-approved loan I brought with me from my credit union. I would definitely recommend this dealership to my colleagues. More

I would like to say that Assistant Service Manager, Crystal Costa, was very helpful in making sure that my service experience went smoothly. When I talked to Crystal about what my concerns were, she gu Crystal Costa, was very helpful in making sure that my service experience went smoothly. When I talked to Crystal about what my concerns were, she guaranteed me that my car would be serviced properly. She also kept me up to date on what was needed for my car. Since my car needed parts that had to be ordered, I was given a loaner so that I would not be inconvenienced in any way. I truly appreciate the way Crystal kept me informed on everything that was going on and I would definitely go back to DCH Wappingers Falls Toyota for service any day. More

I walked into DCH Toyota of Wappingers not knowing what to expect as past car buying experiences had not been pleasant. Although I was looking to buy a gently used car I was treated as if I were spending $ to expect as past car buying experiences had not been pleasant. Although I was looking to buy a gently used car I was treated as if I were spending $1,000,000.00. I was greeted with courtisy and respect, attendid to immediately and my questions were all answered honestly. I am now a proud owner of a car I love and felt absolutely no pressure to spend more than what I planned or buy what I did not ask for. I had no idea a car buying experience could be so pleasing. After purchasing my car I recieved follow up contacts to be sure I was happy and customer service far surpassed my expectations. I would recomend this dealer to any and all buyers and truly feel Lee Burns and Robert Pucher are the reason I feel the way I do. I am grateful they take such pride in the services they offer and am proud to feel like one of the DCH Wappingers family! More

I have just purchased my 4th 4runner from this dealer. It was a pleasurable experience from the beginning. M.J. Was knowledgable, helpful and not over bearing. The price was better than other dealers. As I s was a pleasurable experience from the beginning. M.J. Was knowledgable, helpful and not over bearing. The price was better than other dealers. As I said I have purchased a few 4runners and I will purchase my next from here. I recommend this dealer. More

This was our first visit to DCH Wappingers Falls Toyota, and it certainly was a pleasant one, as well as pressure free! Pinkal Patel made this experience easy, smooth and hassle free..! He made us feel co and it certainly was a pleasant one, as well as pressure free! Pinkal Patel made this experience easy, smooth and hassle free..! He made us feel comfortable and at ease while searching for a used vehicle. Once we found what we were looking for, Pinkal was very knowledgeable and he clearly explained all options available to us. We quickly had our vehicle ready to drive home and enjoy. More

The dealership has instituted a "hassle free" buying experience. They are true to their word. After experiencing demeaning and rude sales persons in other dealership. I was reticent about atte buying experience. They are true to their word. After experiencing demeaning and rude sales persons in other dealership. I was reticent about attempting to purchase a car again. The atmosphere is friendly (no vultures circling). As a woman, I felt respected and that all information was honest and clear. Melissa Sinapi was knowledgeable, informative, genuine and open. Her style is easy-going and upbeat. I would return for another purchase...as a matter of fact I am! More

Jay was very courteous and had our car done in half the time we had expected,It was a pleasure to do business w/hom. time we had expected,It was a pleasure to do business w/hom. More

I had a "noise" with the brakes and needed a quick assesment for safety, since I was getting ready to leave for a 500 mile (plus) trip to the Canadian boarder and time was short...Tarryn arrange quick assesment for safety, since I was getting ready to leave for a 500 mile (plus) trip to the Canadian boarder and time was short...Tarryn arranged to quickly get my '10 Camry checked...The technician (unfortunately, I didn't get his name)pulled a front and rear tire to assure brake pads and rotors were fine...He requested a moment to take the car on the road for a safety check... Thanks for helping when time was short...and being so professional about it... Mike Pesacov More