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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,361 Reviews

4,361 Reviews of DCH Wappingers Falls Toyota - Service Center

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November 28, 2023

I went in for a state inspection and I was taken care of immediately and the wait was very short. More

by LNELSON3
Recommend Dealer
Yes
Nov 29, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your five-star rating for our team!

November 28, 2023

Waiting for NY inspection and oil - 2 hours later they say they want to do several other non-essential things which will take another 90 minutes. Should have ALL been done in less than 2 hours ! More

by LARRYKUNZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas Hackett
3.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

November 28, 2023

Excellent customer service given by, Mathew Rivera, Assistant Service Manager. I believe this says it all. More

by NYVCA
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your five-star experience! We are thrilled to hear that Mathew Rivera was able to assist you throughout your visit. We hope to see you again!

November 27, 2023

Angel was very helpful. Keith was also, but he seemed to have work overload. I had to keep on things to get it done. The work to ready the truck was sloppy. The fog light wa More

by OSTRACONTRA7
Recommend Dealer
Yes
Employees Worked With
Angel & Keith
Nov 28, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

November 27, 2023

Everyone is very nice also the place is clean. They are on point about there job More

by Mrs Connell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Tyler
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Korwatch
Nov 27, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your five-star rating for our team!

November 26, 2023

x x x x c x c x c x x c c x x More

by tommyers10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

DCH Wappingers Falls Toyota responded

Thanks for your 5-star rating!

November 24, 2023

Everyone who I have dealt with is extremely helpful and nice. They have been very professional and courteous with everything. More

by Jenny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith in the service department
Nov 25, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us, Jenny. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

November 24, 2023

Good people to deal with thank you prices could be better overall I love my truck More

by DUCKHUNTER1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Korwatch
Nov 25, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your five-star experience! We are thrilled to hear that our team was able to assist you throughout your visit. We hope to see you again!

November 23, 2023

To pricey, never any prior even small services done for free! Lol alongside having any costly work done. More

by benn340
Recommend Dealer
No
Employees Worked With
Thomas Hackett
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
Nov 28, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

November 23, 2023

Attentive sales team. Great effort. Pleased to not have had any time wasted. Left with what I came for. More

by WALTER_AREVALO
Recommend Dealer
Yes
Employees Worked With
George and Dillion
Nov 23, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We really appreciate your kind words.

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