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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,433 Reviews
Call Service Center (845) 288-1303

4,433 Reviews of DCH Wappingers Falls Toyota - Service Center

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December 18, 2023

Service is quick and easy. The professional staff is attentive to details and customer satisfaction. More

by Jadr820
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avi Avitan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your five-star experience! We are thrilled to hear that our team was able to assist you throughout your visit. We hope to see you again!

December 18, 2023

Extremely poor. The drop off process needs to be revised. Communication to customer needs MUCH improvement!! More

by lcassetta
Recommend Dealer
No
Employees Worked With
No work was done when I picked up the car and nobody called me with questions or comments.
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Dec 18, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

December 18, 2023

The estimated time given for servicing my vehicle was almost on point. Great experience at DCH More

by Ewartmcfarlane
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
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Dec 18, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

December 17, 2023

Good communication and timely service. The waiting area makes working easy during the wait And if I don't feel like waiting, drop off is easy. More

by Kpolonski4596
Recommend Dealer
Yes
Employees Worked With
Judith
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Dec 17, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience. We are so glad that our team was so helpful during your visit!

December 17, 2023

My experiences with the dear ship have always been excellent. From your salesman, finance person and mechanics More

by nenes601
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
Report | Print
Dec 17, 2023 -

DCH Wappingers Falls Toyota responded

Thank you so much for the review! We are so glad that you had such a positive experience at our dealership!

December 17, 2023

Great costumer service very friendly staff they help with all the questions that i had at that moment Matthew Rivera. Did help us a lot thank you!!!!! More

by WMARCHAN
Recommend Dealer
Yes
Employees Worked With
Matthew Rivera
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Dec 17, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share the details about your experience. We are so glad to hear that Matthew Rivera was very helpful with your needs.

December 17, 2023

Very thorough and quick service. Thought the Lyft service was a great help Good work More

by KRISTINAGALANG
Recommend Dealer
Yes
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Dec 17, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience. We are so glad that our team was so helpful during your visit!

December 17, 2023

Willing to work with us. Very pleasurable and available to deliver our car on time. More

by Sawhitson56
Recommend Dealer
Yes
Employees Worked With
Zion
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Dec 17, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your five-star experience! We are thrilled to hear that our team was able to assist you throughout your visit. We hope to see you again!

December 17, 2023

Very professional I was kept updated on the status of the vehicles arrivals all the time Open to the delivery date. Thank you very much. Have a great day. More

by TAMIKE4
Recommend Dealer
Yes
Employees Worked With
Zion
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Dec 17, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience. We are so glad that our team was so helpful during your visit!

December 17, 2023

It was an excellent experience. Avi was extremely helpful and all aspects. He was knowledgeable, friendly, courteous, and very responsive to our questions and needs. More

by skypilot767
Recommend Dealer
Yes
Employees Worked With
Avi
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Dec 17, 2023 -

DCH Wappingers Falls Toyota responded

It is a pleasure to hear that Avi provided you with a wonderful experience. Please let us know if we can further assist you in any way! Thank you for being our customer.

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