DCH Wappingers Falls Toyota - Service Center

I had a 10am appointment for my oil change. I was told when I made the appointment, that it would be about 30-45 minutes and I could stay at the dealership to wait. Upon arrival, I checked in. I was told when I made the appointment, that it would be about 30-45 minutes and I could stay at the dealership to wait. Upon arrival, I checked in. After about 30 minutes, I was told that it would be another hour. In the end, my vehicle was not done until 12:50pm, just shy of 3 hours after my appointment. I will NEVER come back. This was disrespectful of my time and completely unacceptable. There wasn’t even an apology and I was not the only person experiencing this…many others just took their vehicles and left. I wish I had instead of wasting 3 hours of my time. More

Tom always tries to make me a happy customer . He explains what was done on my car and what! Very Thorough. He explains what was done on my car and what! Very Thorough. More

Why does the driver seat always have to be moved from the position that I had set it at. Very annoying. Pretty sure that has happened every time you have worked on my vehicle. Both of the last two times, at position that I had set it at. Very annoying. Pretty sure that has happened every time you have worked on my vehicle. Both of the last two times, at least, the technician has changed the viewing option that I had set on the instrument panel. Can't that be left alone, or at least set back to where it was when he started the work? More

My experience from start to finish was perfect Thomas and Lauren were great the staff at this location are brilliant It’s an absolute pleasure to bring my vehicle there keep up the great service. Lauren were great the staff at this location are brilliant It’s an absolute pleasure to bring my vehicle there keep up the great service. More

Scheduled to have airbag recall taken care of. Scheduling online was easy. Drop off was easy. The appointment was quick and Lauren called to say the work was complete. Fast and efficient. Lau Scheduling online was easy. Drop off was easy. The appointment was quick and Lauren called to say the work was complete. Fast and efficient. Lauren was exceptional. More

Judy deems was a very helpful service advisor . She kept in touch with me during the time my car was in for service. She informed me of services available that I could take advantage of to keep my She kept in touch with me during the time my car was in for service. She informed me of services available that I could take advantage of to keep my vehicle running smoothly. More

Good service Friendly staff Fast and efficient Did have to wait a little for an appt. have to wait a little for an appt. More

Work done in a very timely fashion. I really like the video at the end, showing me the undercarriage and what they found. People were very friendly. I really like the video at the end, showing me the undercarriage and what they found. People were very friendly. More

Got my Tacoma’s oil changed service reps were quick and on time would highly recommend them. on time would highly recommend them. More

I loved this dealership for servicing. I drove an hour to get out rav 4 serviced at this dealership for the last two years. We have purchased 2 new cars from this dealership. The service I drove an hour to get out rav 4 serviced at this dealership for the last two years. We have purchased 2 new cars from this dealership. The service center service has plummeted recently and keeps getting worse. More