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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,479 Reviews

4,479 Reviews of DCH Wappingers Falls Toyota - Service Center

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September 10, 2022

The Service Team of Mike Giordano and Mat Rivera were very helpful and responsive in getting my Camry to the body shop (NTC, Fishkill , NY). I’ve purchased a number of vehicles from the DCH dealership in More

by Cowboy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mat Rivera, Asst Service Mgr
Sep 12, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent feedback! It's a pleasure to know our service team could assist you and make your experience a memorable one. We look forward to working with you again in the future!

September 10, 2022

I had major mouse damage to the wiring harness which was repaired. Shortly after I had to return for additional bout of new mouse damage. The repairs were done in a timely manor. Hopefully we can move on. T More

by earthman144
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words and loyalty to our dealership! We look forward to working with you again in the future!

September 09, 2022

First off I have purchased many cars over the years. It has has always been my experience that when buying a car it should be a stress free thing from purchasing a car to getting it serviced. I have t More

by Blakey78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith
Sep 12, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with Keith! We're so happy he could assist you and provide you with outstanding service!

September 09, 2022

Toyota is honest, has a great reputation, does professional and excellent work.. I highly recommend them! More

by laurarus629
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember name
Sep 12, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent five-star review!

September 09, 2022

The scheduling was easy, when my vehicle was there, they kept me updated on the repairs and what was needed . More

by tguarino11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

September 09, 2022

The DCH Toyota dealership is local business that puts the customer first. I highly recommend this dealership to friends and family. More

by MHACKETT0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

September 08, 2022

Always willing to please. Accommodating.Friendly. Good location Will continue to have DHC work on my car. More

by littlehog1108
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback! We're so happy you had such a great experience at our dealership and we look forward to working with you again in the future!

September 06, 2022

I had 715 appt for an oil change and did leave until almost 10am. The receptionist was sweet and genuinely apologetic, but almost a 3 hr wait for a scheduled simple oil change is ridiculous. More

by M2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2022 -

DCH Wappingers Falls Toyota responded

Dear M2, I’m very sorry to hear this. Please contact me as soon as you can so I can learn more about what happened. This is not our standard. This sound very excessive and I’d like the opportunity to correct it. I can be reached at 845-296-4261 Thank you, Benjamin Carlson

September 06, 2022

Great service; resolved issue that I had only noticed recently but I hadn't listed for service. Clear, concise and timely communications. Thanks Matt and Service Team More

by skoogs
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent feedback! It's a pleasure to know our team could assist you and provide you with outstanding service.

September 06, 2022

Very friendly staff, they make me feel welcomed. Fast service and great communication to keep me informed on the status of my vehicle. More

by Cfacci
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Viggiano
Sep 07, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent feedback! We're so happy our team could assist you and provide you with such great service!

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