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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,375 Reviews

4,375 Reviews of DCH Wappingers Falls Toyota - Service Center

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April 21, 2022

They were kind and efficient. The service center was clean and roomy. Coffee was offered and this area was kept clean as well. More

by Rachel
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Giordano
Apr 21, 2022 -

DCH Wappingers Falls Toyota responded

Rachel, thank you for the positive five-star review! We're so happy you had such a great experience at our dealership.

April 20, 2022

Jason was very polite and answered all my questions patiently. There were several things outside of an oil change that required attention, which were promptly and professionally dealt with. More

by linde246
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason
Apr 21, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with Jason!

April 20, 2022

Excellent services Most of the time I am in the city and it was just difficult to make the appointment. More

by luzanam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison Croshier
Apr 21, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the five-star review!

April 18, 2022

Trust + honesty + lower pressure +staff friendliness = customer loyalty. I drive an hour for this level of service. Never disappointed. More

by SandraVA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t know
Apr 18, 2022 -

SandraVA responded

See above

April 14, 2022

The staff was very pleasant but the cost of the service is very high and went up a lot just since last time I was in for this routine oil change. More

by ESALZMANN
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexis Dominick
Apr 19, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership, we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892 to further discuss.

April 13, 2022

Good service. Thank you. Easy to make an appointment. Alexis was great and always is very helpful. More

by RHERNANDEZPLUmbing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexis Dominick
Apr 14, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with Alexis!

April 11, 2022

Always a clean, comfortable waiting area for service. Especially, the work area. Everyone is always pleasant. More

by Drivers112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daryl Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

April 08, 2022

Efficient and thorough. Not a long wait time. I got there 30 minutes earlier than my scheduled appointment and my car was still serviced at my arrival time. I was in and ou More

by johnsonsandra30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

April 08, 2022

They were able to get me in the same day for a service and it was done in a timely manner. More

by Kloc6171
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

April 08, 2022

Great service. …. They were really fast. Evin was amazing. Very polite and explained everything to us. More

by STAMPSOUTH
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Evin Calderon
Apr 11, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

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