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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,362 Reviews

4,363 Reviews of DCH Wappingers Falls Toyota - Service Center

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February 15, 2022

Customer service is this service department’s priority. Efficient operation is the reason why I return . More

by lenape26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not recall my service advisor.
Feb 16, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent five-star review! We truly appreciate your kind words and look forward to working with you again soon!

February 14, 2022

The Costomer service department is amazing I never have any problems with them great service 👍 More

by Wilfridolandaira
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evin Calderon, Kathleen Crosbie, Mike Giordano, Alexis Dominick
Feb 15, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

February 14, 2022

Very polite, to the point. Explaining everything thoroughly. Great job. Safe clean environment..respectful staffing. More

by Falconnoir
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent five-star review! We're so happy you had such a great experience at our dealership and we hope to see you again soon!

February 11, 2022

Went in for my oil change and inspection .Had a great Went in for my oil change and inspection .Had a great experience. I was in and out More

by Lidia59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Giordano
Feb 14, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

February 11, 2022

I switched to DCH Wappingers Falls Toyota because I was extremely dissatisfied with the customer service at Newburgh Toyota. Happy to report total satisfaction with my experience. In particular Thomas More

by james mansour
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2022 -

DCH Wappingers Falls Toyota responded

James, we appreciate you taking the time to provide such great feedback! It's a pleasure to know Thomas could assist you and provide you with outstanding service. We look forward to working with you again in the future!

February 10, 2022

My experience with DCH Wappingers Falls Toyota has always been an amazing experience. Mike Giordano has always guided me through all the necessary procedures and offers his expertise whenever possible. I am More

by Joanne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Heimink
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Giordano
Feb 10, 2022 -

DCH Wappingers Falls Toyota responded

Joanne, we appreciate you taking the time to provide such great feedback! It sounds like Mike went above and beyond to assist you and provide you with outstanding service. At our dealership, customer satisfaction is always our top priority and we're happy to have met that mark!

February 10, 2022

Very disappointed. I arrived 15 minutes early for an oil change and nys inspection an hour and 45 minutes later I was told my car failed the inspection for rear brakes which I had expected and that my car More

by JPSCHIN22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not listed
Feb 14, 2022 -

DCH Wappingers Falls Toyota responded

Hello, I'm sorry to learn of this experience you had with our dealership. Please contact me directly so I may learn more of what happened. Thank you, Ben Carlson Fixes Operations Manager 845-296-4261

February 09, 2022

I always have a great experience every time I have to get my vehicle serviced. I especially like the business work area while I wait. More

by JPDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Giordano
Feb 10, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive five-star review!

February 08, 2022

Great service! Took a little longer than expected! Overall great service! Forgot my valve caps!went back! All good! More

by mr_seanc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Giordano
Feb 08, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide such great feedback! We look forward to working with you again in the future!

February 07, 2022

My service was quick and done right. Intake person was thorough followed up on my questions / concerns. Thanks! More

by Jlmlove722
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benjamin Carlson
Feb 08, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive five-star review!

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