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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,383 Reviews
Call Service Center (845) 288-1303

4,383 Reviews of DCH Wappingers Falls Toyota - Service Center

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September 24, 2021

Very polite and professional service advisor. My car was returned on time. Service was for a recall for the fuel pump and inspection. More

by dwbplb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

September 24, 2021

Courteous and friendly. A pleasure doing business with the staff they explained what they were going to do and did the job without any drama More

by ronmatt208
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Giordano
Report | Print
Sep 27, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

September 23, 2021

Excellent service and great staff and timely response, worked fantastic to complete the job , would More

by KennyG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evin Calderon, Kathleen Crosbie, Allison Croshier, Mike Giordano, Alicia Verven
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Sep 24, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us Kenny!

September 22, 2021

Always have great customer service from the service department. When in the past I have had a problem in the past service department always resolved my issue promptly. More

by Kim T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Cimorelli
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Sep 23, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback, Kim! We truly appreciate your kind words and your loyalty to our dealership over the years. We look forward to working with you again soon!

September 22, 2021

Not completely satisfied with the service rendered my last visit if I must be honest. More

by MONIQUE80864
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Evin Calderon
Report | Print
Sep 27, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership, we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

September 21, 2021

The service was great. They got me in on time and had me on my way before I know it. I would definitely recommend them to others. Thank you for the great job More

by mellingo47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Giordano
Report | Print
Sep 22, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your feedback! It sounds like you had an excellent experience at our dealership and we look forward to working with you again in the future!

September 21, 2021

After the recall was completed, i had issues with my vehicle and it was fix More

by rbrown151
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

September 21, 2021

Great service very kind. But technician stole money out of my car! Untrustworthy!!!! $60 gone. More

by Stolen From!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Giordano
Report | Print
Sep 21, 2021 -

Stolen From! responded

I was going to give you an amazing review. Twice I’ve been there and service has been over the top excellent. Until today when I was missing $60 from a compartment in my car. Was there when I pulled in because I had just gotten coffee at the gas station around the corner and put the change of $60 in the compartment. After leaving I stopped for lunch on the way home and the $60 was gone!!! You have a thief among your service staff!

September 20, 2021

Great customer service, got me in and out pretty quickly for a Saturday. Mike was great! More

by Stacey Lee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Giordano
Report | Print
Sep 21, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback Stacey! We're so happy you had such a great experience working with Mike.

September 20, 2021

Call for an appointment for expection and got in quick. The service department is great. More

by TITI1054
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexis Dominick
Report | Print
Sep 21, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent five-star review!

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