DCH Wappingers Falls Toyota - Service Center

extremely satisfied! Very professional, honest and trustworthy. I got an appointment for service quickly and easily. Mike Giordano is wonderful to deal with. He listened t Very professional, honest and trustworthy. I got an appointment for service quickly and easily. Mike Giordano is wonderful to deal with. He listened to my concerns, made sure every one was addressed, and explained what needed to be done. I have complete confidence in him and his service team.. More

Michael and Alicia were both incredibly helpful! Both very personable and efficient. Was very nicely taken care of. I will definitely be returning for my next service appointment. very personable and efficient. Was very nicely taken care of. I will definitely be returning for my next service appointment. More

Professional and reliable service easy, convenient, and professional each visit. It is a pleasure doing business at DCH Toyota. Service advisor Evin Calderon is accommodating, and know easy, convenient, and professional each visit. It is a pleasure doing business at DCH Toyota. Service advisor Evin Calderon is accommodating, and knowledgeable, while master tech David Church always provides great workmanship. More

transmission work service advisor was very through and with the paperwork and going over work done on my car in the last 4 months. Kept me informed about other poss service advisor was very through and with the paperwork and going over work done on my car in the last 4 months. Kept me informed about other possible problems. More

As usual, in and out quickly. Staff is pleasant to deal with. Waiting area is comfortable. First class operation in every way. Every visit further proves we made the right choice buying our vehicle from th with. Waiting area is comfortable. First class operation in every way. Every visit further proves we made the right choice buying our vehicle from this dealer. More

Great experience Always a pleasure when going for service. Alicia helped me, she was wonderful! It was just an inspection but nonetheless, great experience. I'll be Always a pleasure when going for service. Alicia helped me, she was wonderful! It was just an inspection but nonetheless, great experience. I'll be back for my oil change in the next couple of months. More

Toyota Does Not Care aBout Customers After A Car Is Sold My 2019 RAV4 was experiencing transmission issues. I researched the problem and found a fix. The fix was a software upgrade. When I went to Toyota the My 2019 RAV4 was experiencing transmission issues. I researched the problem and found a fix. The fix was a software upgrade. When I went to Toyota the person I spoke to tried to convince me that the problem I complained about was not a problem and that I should drive the car differently. I insisted and produced a Toyota Service Bulletin about the problem. Only then did Toyota agree to look at the problem. I also had a tire that was leaking air slowly. Months before this visit Toyota looked at the sa,e tire and said nothing was wrong. After not hearing from Toyota for 7 hours, went back to the Dealership. I was told that my car is still not ready and that the representative has to talk to the technician. Then I was told that the technician did verify my complaint about the transmission and upgraded the software as per the service bulletin. According to the technician the tire had a sidewall puncture. Suspicious, but I couldn't prove otherwise. Toyota then said they don't have a replacement tire and that I should go elsewhere to replace the tire. Why did Toyota make me wait for 7 hours and not call me to let me know the status? When I arrived the car was already serviced. I was made to wait unnecessarily. POOR COMMUNICATION. Disappointed that Toyota made no effort to obtain a replacement tire so I wouldn't have to go elsewhere. POOR SERVICE. I should not have to spend time to convince Toyota to correct an obvious problem with a seven-month old car. Why did Toyota try to convince me that my driving was the problem instead of the lousy software controlling the transmission? VERY DISAPPOINTED. More

Always greeted by car attendant and directed to my service advisor. Service was prompt, complete. Service advisor was knowledgeable and easy going. Waiting area was clean and comfortable. service advisor. Service was prompt, complete. Service advisor was knowledgeable and easy going. Waiting area was clean and comfortable. More

Not pleased with the service I made an appointment for 7:30 am , I watched people come in after me and leave while I was still waiting.It should take no more than an hour for an o I made an appointment for 7:30 am , I watched people come in after me and leave while I was still waiting.It should take no more than an hour for an oil change but both times I had my truck serviced I was there for 1.5 to 2 hours. More

Needed a service done for 10,000 miles and it was done. Took a bit longer than I expected but I was happy to see that air was added to my tires as well as the oil change and inspection done. Took a bit longer than I expected but I was happy to see that air was added to my tires as well as the oil change and inspection done. More