DCH Wappingers Falls Toyota - Service Center

DCH Service dept and it’s advisor Mike Giordano met and exceeded all expectations of excellence. The service was a friendly, professional, and time efficient experience. exceeded all expectations of excellence. The service was a friendly, professional, and time efficient experience. More

Very pleased with the customer service. I was able to wait for my car to be inspected and get my tires rotated. The waiting room is clean and safe. wait for my car to be inspected and get my tires rotated. The waiting room is clean and safe. More

I was told that my car was given an thorough inspection but two weeks later I had to come in because my serpentine belt had a tear in it that they did not catch. Very friendly but makes me nervous. but two weeks later I had to come in because my serpentine belt had a tear in it that they did not catch. Very friendly but makes me nervous. More

Brought in vehicle for 2nd check engine and check AWD system light within just over a week...almost had to wait a while but the GM came out and hooked us up with a loaner, one that we were told we would system light within just over a week...almost had to wait a while but the GM came out and hooked us up with a loaner, one that we were told we would get over the phone but that changed when we got there...fixed an issue with the car and had it back the next day...only thing was just wish they didn’t adjust my steering wheel, threw out the plastic wrap they used on the driver seat and took out the dirty paper floor mat, but overall not terrible More

Better than expected, Thanks What more can I say, everyone was friendly and cordial ta ta ta ta ta ta ta ta ta ta ta everyone was friendly and cordial ta ta ta ta ta ta ta ta ta ta ta More

Evin is terrific in Service. Work always done well! He is always very accommodating to my schedule and explains the work that’s needed to be done . always very accommodating to my schedule and explains the work that’s needed to be done . More

We brought the car in for regular maintenance, but other issues were found. The team (Michael) worked with us to explain what needed to be done and the options we had. We had to leave the car overnight, but issues were found. The team (Michael) worked with us to explain what needed to be done and the options we had. We had to leave the car overnight, but the service team paid to have my wife driven home and taken back to retrieve the car when it was finished. We had to spend much more than expected, but at least I understand why. More

Everything was fine-- I just wish service included a complementary rapid charge. Oh-- and having the TV on nonstop (and loud) in the waiting area was really annoying. Nobody was actually watching it! complementary rapid charge. Oh-- and having the TV on nonstop (and loud) in the waiting area was really annoying. Nobody was actually watching it! More

Helped me get through service fast to meet an appt. Much appreciated. Very surprised that tires needed to be replaced as I have only driven 10,000 miles. Something wrong there, but I didn't argue. Car nee appreciated. Very surprised that tires needed to be replaced as I have only driven 10,000 miles. Something wrong there, but I didn't argue. Car needed inspection and I was in big hurry. More

Sales rep Jason was on point and kept his word. Had an issue with the finance side, paperwork was delayed to bank causing all sorts of a mess. issue with the finance side, paperwork was delayed to bank causing all sorts of a mess. More