DCH Wappingers Falls Toyota - Service Center

My tacoma had a transmission flush and everybody I dealt with was polite and quick. Waiting area is clean and enough space to safely distance with was polite and quick. Waiting area is clean and enough space to safely distance More

Very accommodating making the service appointment. Service was done promptly. Waiting room very comfortable. Staff were all friendly and cheerful in addition to their efficiency. Service was done promptly. Waiting room very comfortable. Staff were all friendly and cheerful in addition to their efficiency. More

I think the quality of work could have been better.There where scuffs and small scratches around the area where drip mouldings were replaced.The length of time it took could have been less also. where scuffs and small scratches around the area where drip mouldings were replaced.The length of time it took could have been less also. More

They were able to find the recall parts needed, been unavailable sure g covid 19 F ast courteous, professional polite service.hepes me get problems resolved thanks. unavailable sure g covid 19 F ast courteous, professional polite service.hepes me get problems resolved thanks. More

I am new to owning a Toyota. I purchased a 2013 RAV4 from my Momand needed quite a few repairs. I am extremely happy with my service experience!! my Momand needed quite a few repairs. I am extremely happy with my service experience!! More

Very helpful and finished my car very quickly. Answered all my questions. Spent the time with me to set my car display the way I wanted. Very pleasant. all my questions. Spent the time with me to set my car display the way I wanted. Very pleasant. More

Service was fast thorough and made me very happy. The waiting area was clean and spaced out to make everyone feel comfortable and safe. Thank you waiting area was clean and spaced out to make everyone feel comfortable and safe. Thank you More

Work was done correctly, minimal waiting time and service representative was very helpful. Went to breakfast on DCH ‘s dime (Uber/Lift), only was it could have been better is DCH paid for that also. Lol representative was very helpful. Went to breakfast on DCH ‘s dime (Uber/Lift), only was it could have been better is DCH paid for that also. Lol More

When I scheduled my service appointment I asked how long I would be there. I was told 2 to 2 1/2. Four hrs later I had to pursue the service tech to find out why the delay. They were extremely busy I w I would be there. I was told 2 to 2 1/2. Four hrs later I had to pursue the service tech to find out why the delay. They were extremely busy I was told. After a little over 4 hrs, I drove my car home. I experienced a “metallic noise coming from the rear tire. The car was in for rear brake pads. I immediately called and now have to bring the car back to service, More

Continue to be disappointed in the time it takes for an oil change. Took nearly an hour and a half past my appointment time before I drove out after the oil change. I will no longer allow tire rotation oil change. Took nearly an hour and a half past my appointment time before I drove out after the oil change. I will no longer allow tire rotation at the dealership because each time I end up with loose/lost lug nuts after a day or two. To date no one has been able to explain why this occurs but I've never experienced this with any other vendor that has removed/installed wheels on this truck nor have I if I did the work. I've asked Ben to provide me with some new lug nuts for the ones I've lost but have yet to get a response to my request. More