DCH Wappingers Falls Toyota - Service Center

Extra long wait time and no final diagnosis I leased a 2018 Prius in December. Last week the car failed to start in the morning. After several attempts it finally started but a check engine ligh I leased a 2018 Prius in December. Last week the car failed to start in the morning. After several attempts it finally started but a check engine light was now on. I called the dealership at 9am and scheduled a visit for early afternoon, after being told the visit would be 1 hour. Upon arrival I was told 1-1.5 hours. I ended up waiting more than 2 hours (many other customers came and went in that time) at which point I went back into the service area to inquire about the ETA. I was told it would be another 1-1.5 hours to finish the diagnosis, and that in the future I should consider leaving the car instead of waiting. This was not suggested when I called or when I arrived. I waited the additional hour at which point I was told that there was not enough hybrid technicians working today (which I was also not told at any earlier point) and that they were starting to shut down for the day, and that I would have to leave the car overnight so they could work on it in the morning. Not having been told that I would have to leave the car, I had to arrange a pickup to get home, as well as get back to the dealer the next day. Upon final pickup I was told that no issue was found and that they were not sure of the cause but if it happens again to bring it back. While there was no charge for the diagnosis, I lost many hours of work and have no advice on how to avoid a repeat of the issue. Very disappointing and frustrating visit. Better communication and scheduling is needed here. I have leased multiple cars from DCH (as has my wife) and have previously been satisfied, but will consider going elsewhere for service in the future. More

Great service on my Prius Very helpful with scheduling around my schedule. Called with status on time and work was well done. Car in good condition when returned. All do Very helpful with scheduling around my schedule. Called with status on time and work was well done. Car in good condition when returned. All done. More

Best Service I had I was not only satisfied with the job at DCH Toyota but I'm still satisfied with the people and their professionalism and expertise with the great wor I was not only satisfied with the job at DCH Toyota but I'm still satisfied with the people and their professionalism and expertise with the great work they continue to do More

Excellent Toyota always provide thorough and quality service that keeps my vehicle on the road. Having Toyota perform all of my vehicles scheduled maintenance Toyota always provide thorough and quality service that keeps my vehicle on the road. Having Toyota perform all of my vehicles scheduled maintenance ensure that genuine parts will be used and work will be guaranteed. More

Great experience Very friendly and professional. Explained everything in detail. I especially like the paperwork packet I was given to take home explaining what was Very friendly and professional. Explained everything in detail. I especially like the paperwork packet I was given to take home explaining what was done to my car and why (very detailed). Thank you!!!! More

recall Tom kept me informed of what is going to be needed with my recall. He was polite and professional. I hope to have the same experience when I bring my Tom kept me informed of what is going to be needed with my recall. He was polite and professional. I hope to have the same experience when I bring my vehicle back to be fixed. More

Quick and Easy Service The service staff was very prompt and helpful. I did not have to wait long at all and the waiting area is very nice as well. I would come back for s The service staff was very prompt and helpful. I did not have to wait long at all and the waiting area is very nice as well. I would come back for service for my car. More

It was friendly and orderly My experience at this dealership was friendly and orderly. However it did seem busy too. Looks like hard working people. I will come back again. My experience at this dealership was friendly and orderly. However it did seem busy too. Looks like hard working people. I will come back again. More

excellent i have had no problem with the service. Allison is friendly and very helpful. I have worked with her every time I come in. I have no complaints.. i have had no problem with the service. Allison is friendly and very helpful. I have worked with her every time I come in. I have no complaints.. More

Observant employee Mike Cimorelli caught that my inspection was expiring at the end of the month and saved me a trip back for an inspection. Thanks, Mike! Mike Cimorelli caught that my inspection was expiring at the end of the month and saved me a trip back for an inspection. Thanks, Mike! More