DCH Wappingers Falls Toyota - Service Center

Exceptionally fast service I dropped my car off around 1:00 for a 3:00 appointment for 15k service/NYS inspection. About an hour later, I got a call that the service was comple I dropped my car off around 1:00 for a 3:00 appointment for 15k service/NYS inspection. About an hour later, I got a call that the service was completed. Everyone I dealt with was very prompt and professional. It couldn't have gone any better! Unfortunately, I don't remember anyone's names. More

Excelent customer service by highly professionals I received an excellent customer service. People were very courteous. I am very satisfied with the work they did they are really a professional knows I received an excellent customer service. People were very courteous. I am very satisfied with the work they did they are really a professional knows what they do. More

RECOMMEND TO FRIENDS AND FAMILY ON TIME SERVICE AND PRICING ALSO STAFF FRENDILY BUT BUSSINESS ,WAITING AREA IS MORE THAN ADEQUATE READING ,TV AND COMPUTER AREAS GIVETHE CUSTOMER CH ON TIME SERVICE AND PRICING ALSO STAFF FRENDILY BUT BUSSINESS ,WAITING AREA IS MORE THAN ADEQUATE READING ,TV AND COMPUTER AREAS GIVETHE CUSTOMER CHOICES WHEN EAITING FOR SERVICE More

service Service personnel were courteous and very professional to deal with. They performed their repairs quickly and prior to appointment time. Will recomm Service personnel were courteous and very professional to deal with. They performed their repairs quickly and prior to appointment time. Will recommend to a friends and family thanks More

Great customer service I want you to know that I am very pleased with the quality of service DCH Wappingers Falls Toyota provides. I sincerely appreciated your responsivenes I want you to know that I am very pleased with the quality of service DCH Wappingers Falls Toyota provides. I sincerely appreciated your responsiveness and the way you conduct business such as customer service and shuttle service. It saved me a lot of time and energy. More

Efficient and quick. Check in process was easy. Service was quick and thorough. Was promptly informed when car was done. Service people were friendly and answered all m Check in process was easy. Service was quick and thorough. Was promptly informed when car was done. Service people were friendly and answered all my questions. More

Exceptionally professional ! When I was at Toyota I was actually there to change my name because I had divorced and remarried . Everything was taken care of exceptionally well. When I was at Toyota I was actually there to change my name because I had divorced and remarried . Everything was taken care of exceptionally well. I was also there to have my car’s regular service and inspection. I don’t know the name of the person that service my car but he did a wonderful job. The only thing I’m not happy about is the cost of the labor work done on my car. More

WORST service experience in 50 years of driving Contacted DCH right after they had changed tires. With no hesitation they said it must need brakes. Tried to contact them again and again but no res Contacted DCH right after they had changed tires. With no hesitation they said it must need brakes. Tried to contact them again and again but no response. After three emails and two phone calls were ignored I walked into the service area to tell them my wheel had fallen off while driving to work. I thought they might take responsibility since lugs were obviously not put on correctly, but they still insisted that I needed brakes and charged $1200. They actually asked if we had parked the car in the Bronx and someone had tried to steal my tires! Car has never been south of Bedford Hills. I was so upset that I didn't even realized they hadn't bothered to do the state inspection I requested. Had to go back AGAIN! This is definitely my LAST Toyota since this is on the only center in the area. I checked with other mechanics who all told me that brakes and rotors should not need replacing after less than 30,000 miles! Now I have no trust in how they do their work and am afraid whenever I bring my grandkids in my car. I would trade for another vehicle now but too many payments are still owed on this one. More

Fast and easy The service I came in for was quick and smooth. They asked what I wanted and I had a request to do an oil change and multipoint inspection on the vehi The service I came in for was quick and smooth. They asked what I wanted and I had a request to do an oil change and multipoint inspection on the vehicle since this was the first time this vehicle has gotten any service since I bought it in November. Gave me the list and I was good to go did no extra work other than what I requested. Painless experience and took an expected hour and 10 minutes which was great. More

Service Evin and Ben are the reason I go there. I have the luxury of being able to trust my service department. Customer for life. Excellent. Evin and Ben are the reason I go there. I have the luxury of being able to trust my service department. Customer for life. Excellent. More