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DCH Wappingers Falls Toyota - Service Center
Wappingers Falls, NY
4,368 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,368 Reviews of DCH Wappingers Falls Toyota - Service Center
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December 06, 2018
Professional I received a recall notice to replace the Tacoma blower motor. I called and explained the recall and was given an appointment. When I arrived I was to I received a recall notice to replace the Tacoma blower motor. I called and explained the recall and was given an appointment. When I arrived I was told it would have to be ordered! I asked why wasn’t it ordered when I made the appointment? A second trip had to be made! Very inconsiderate! More
by PREZZ0711
Verified CustomerEmployees Worked With
Don’t know the name
December 06, 2018
Awesome service !!! Ryan Smith and Evin Calderon were extremely helpful and friendly. They got my car in and out in no time. Ryan fully inspected my car, was thorough, an Ryan Smith and Evin Calderon were extremely helpful and friendly. They got my car in and out in no time. Ryan fully inspected my car, was thorough, and extremely diligent. This place cares and it shows. Highly recommend DCH Toyota for service. Thanks Ryan and Evin! Continue paving the way with your professionalism and role modeling for true service!! Ben Carlson your service department rocks! More
by LBAUER07
December 03, 2018
annual service and inspection The service provided was exceptional. The service receptionist, Dena Raymondo was pleasent and professional. I was called when service was complete The service provided was exceptional. The service receptionist, Dena Raymondo was pleasent and professional. I was called when service was complete. The service personnel along with maintance needed was outstanding service. Thank you for an outstanding job! More
by MCV224
Employees Worked With
Dena Ramondo
December 02, 2018
Recall Received a notification from Toyota that my car had to recall I scheduled with DCH Toyota. I brought the car in at 9:30 for a 10 o’clock appointment Received a notification from Toyota that my car had to recall I scheduled with DCH Toyota. I brought the car in at 9:30 for a 10 o’clock appointment i informed the service deskthat I had to be out by 11. I was told it was a half hour job it’s now 1115 and I still don’t have my car. when I was checking out they did a full inspection which I did not ask for they sent me an itemized bill for almost $4000 for services I did not need. they said my brakes and rotors need to be replaced they were 90% worn out. the brakes were done and the rotors were changed a month prior. the following day it was raining And the driver side window still had a short in it, they did not fix the recall The service there is disgraceful and I will never go back. unfortunately there is no state or federal agency to report this to and if I do reported to the DOT there’s nothing they could do and he can’t enforce anything More
by Unhappy
Employees Worked With
Mike Giordano
December 01, 2018
Wonderful Service Wonderful service provided by staff. All my concerns about my car was addressed , and solution was provided Service and wait time was short so that wa Wonderful service provided by staff. All my concerns about my car was addressed , and solution was provided Service and wait time was short so that was great for me.. More
by w432
Employees Worked With
Dena Ramondo
December 01, 2018
Unexplained delay I was scheduled for a 30,000 service. They said it would be 1 and 1/4 hours. After that time went by, there was no word. I waited. After almost 2 hour I was scheduled for a 30,000 service. They said it would be 1 and 1/4 hours. After that time went by, there was no word. I waited. After almost 2 hours I went to a guy in service. He said he would check on it . He came back and said about 5 min. After waiting I went to cashier she went to service. She came out and said car was ready. 2 hours and 22 minutes went by since I came in (and I was early). Cashier said maybe I would get discount. I think I paid full price. No explanation given by service (they didn’t even talk to me. More
by rwilson67
Employees Worked With
Dena Ramondo
December 01, 2018
Great service Went in for 35,000 mile service for my TOYOTA Sienna. Was in and out in less than an hour. Was assisted by Alison who is friendly and efficient. Pa Went in for 35,000 mile service for my TOYOTA Sienna. Was in and out in less than an hour. Was assisted by Alison who is friendly and efficient. Passed the time in the comfortable waiting room. More
by patslats
Employees Worked With
Allison Croshier
December 01, 2018
Headlight replacement The headlight went out on the driver's side and DCH Toyota scheduled an appointment for me that day which was awesome as it snowed later on and drivin The headlight went out on the driver's side and DCH Toyota scheduled an appointment for me that day which was awesome as it snowed later on and driving in the snow with one headlight would not have been advisable. More
by lilith2017
December 01, 2018
Awesome Because from the instant we walked into the dealership we were taken care of. The gentlemen were great. Professional. Made you feel at home. From sale Because from the instant we walked into the dealership we were taken care of. The gentlemen were great. Professional. Made you feel at home. From sales to finance. More
by cdelise90
Employees Worked With
Other Employees :
You have to add Dillan to your finance list.., Pinkal Patel
November 30, 2018
Long waits Went to get a inspection and alignment and had to wait over two hours only to get home and find out that there was no inspection sticker put on the v Went to get a inspection and alignment and had to wait over two hours only to get home and find out that there was no inspection sticker put on the vehicle but the car was inspected. Called 3 times to correct this situation and never got a response from the voice mail left. Went the following day only to be told I just needed a sticker and she would rush me thru. Forty-five minutes later I went to see what was taking so long and she tells me that 1 of my light were out. I asked how if I passed inspection the day before and she had no answer. I should not have to wait 45 minutes for a mistake made by Toyota, just to put s inspection sticker on my windshield. I had to make a second trip to the service dept. only to again wait for a long time. That is not the correct way to treat customers. Why make appts. only to make people wait 2 hours for an inspection. There were other people complaining about the wait. I would never go there for service unless it is free. A persons time means a lot to them. Why go there when I could have my car serviced somewhere else. Wappingers Falls will lose a lot of customers for service. They are friendly but not timely. It seems as if they forget customers after their car leaves the bay. They are not letting customers know what is going on with their vehicle. More
by CHIEF1508
Employees Worked With
Allison Croshier
