DCH Wappingers Falls Toyota - Service Center

2015 Highlander 85,000 Service Dena listened to my areas of interest beyond the normal service including tire inflation and navigation clock setting, and ensured everything was look Dena listened to my areas of interest beyond the normal service including tire inflation and navigation clock setting, and ensured everything was looked at and corrected. More

Very good The staff is always helpful and never try to sell you something or provide a repair you don't need. I trust that what they tell me is the truth. The staff is always helpful and never try to sell you something or provide a repair you don't need. I trust that what they tell me is the truth. More

Timely service My service was completed right around the estimated time which was given to me when I came in for my service. The wait was pleasant given there was fr My service was completed right around the estimated time which was given to me when I came in for my service. The wait was pleasant given there was free coffee and bagels!!! More

0 fixes for 4 attempts I think these people are good at fixing mechanical problems but not electronics. My radio has not been operating properly. Most recently, a Simon & G I think these people are good at fixing mechanical problems but not electronics. My radio has not been operating properly. Most recently, a Simon & Garfunkel CD has been playing every time the car is on. We can not turn it off and can not turn the volume down. (I've noticed most of Simon's songs, if not all, are about him. I now call his work "I, me, my" songs). This had been the situation for about a year. Before this, the radio did not work. Over the last years, Toyota said it was due to mice in the car eating the wire insulation but could not find where. We decided to have the audio system replaced. At our year end regular maintenance, we did. The radio still would not work but now it was a completely different problem ... the radio would arbitrarily go off and on. They said it was a bad radio replacement and had us come back. The next audio system had the same off/on problem. Now they say it is because it is connected to the same fuse as the emergency lights. So after spending over $500 we still have a bad audio system and they have given up. At least I am free from the sound of "I, me, my. My take away is that they may be good at car mechanics but don't know much about car electronics. Be careful. The service people are nice and efficient. As far as my normal car maintenance, this is the second time in the last three years, that I had to immediately return the car due to noises and vibrations on driving from the service area. In both cases, they set up a new appointment upon which these were fixed. More

Exceptional I bought my problem to Evin, Evin listen to my problem and executed complete satisfaction with a great solution to my problem very commendable I was v I bought my problem to Evin, Evin listen to my problem and executed complete satisfaction with a great solution to my problem very commendable I was very pleased More

great service and good trade in I brought my tundra for service and was offered good trade in price. After working with sales team and finance we got the new truck deal done. My pay I brought my tundra for service and was offered good trade in price. After working with sales team and finance we got the new truck deal done. My payment went down 100.00 per month and no money down More

Service In the year 2007 I choose DCH to buy my first Toyota from the proximity perspective. Going forward, I have been trusting them with follow-up service a In the year 2007 I choose DCH to buy my first Toyota from the proximity perspective. Going forward, I have been trusting them with follow-up service as well. Until the first few years I was satisfied with my dealings with them but for the past few years I have been getting personalized service from Evin Calderon who understands my cars, my needs and ensures that he sticks to whatever commitment he makes and stands by it. I look forward to dealing with him every time I go back. I would recommend DCH anytime. More

Promised for noon, delivered at noon. Promises kept This is all I have to say. I don’t know the name of the service writer I used, if it’s important to you, you look it up. I had an excellent experience This is all I have to say. I don’t know the name of the service writer I used, if it’s important to you, you look it up. I had an excellent experience, don’t push it with crazy surveys. Thank you More

oil filter Went in for my regular oil filter tire rotation and yet again the service was outstanding. Everything was done in about 45 min and was very well expl Went in for my regular oil filter tire rotation and yet again the service was outstanding. Everything was done in about 45 min and was very well explained to me. More

More than I expected I was Recognized promptly and was treated with courtesy and respect. Everything was explained, and the service I had requested was completed on time a I was Recognized promptly and was treated with courtesy and respect. Everything was explained, and the service I had requested was completed on time and to my satisfaction. Waiting room was spacious and comfortable. More