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DCH Wappingers Falls Toyota - Service Center
Wappingers Falls, NY
4,340 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,340 Reviews of DCH Wappingers Falls Toyota - Service Center
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October 18, 2018
Very good service Had warning on dashboard and lost power steering and brakes. Called for a quick appointment and they got me in as soon as possible and took care of t Had warning on dashboard and lost power steering and brakes. Called for a quick appointment and they got me in as soon as possible and took care of the problem. Thank you for service to a woman in distress. More
by MARLENEGAGNE1953
Verified CustomerEmployees Worked With
Mike Giordano
October 17, 2018
Easy Experience Six month checkup scheduled on my terms. In and out in less than an hour. No problems. No cost. The service person that handled the visit was outstand Six month checkup scheduled on my terms. In and out in less than an hour. No problems. No cost. The service person that handled the visit was outstanding. More
by warb1082
Employees Worked With
I do not know the name of the young lady who helped me.
October 15, 2018
Oil Change & Filter 1 hours scheduled (2.5 Hours Taken???) I have no issue with DCH Service all were very friendly and the work seems to be fine. My issue is I was exactly on time for my appointment and was to I have no issue with DCH Service all were very friendly and the work seems to be fine. My issue is I was exactly on time for my appointment and was told it would take an hour when in fact it took 2-1/2 hours. Yes, it was Sunday and I can understand being short handed but please do not be open and schedule a full weekend Service Schedule and then tell me it will take one hour (which is more than enough time on an oil change) and make me wait 2-1/2 hours! More
by SSTYLES
October 15, 2018
Excellent service Excellent sevice as always. Personell extremely professional. High quality service and comfortable waiting area. First choice when considering ser Excellent sevice as always. Personell extremely professional. High quality service and comfortable waiting area. First choice when considering service on all of my toyota owned vehicles. More
by GROHOSDA
October 15, 2018
Excellent Had an excellent experience at DCH’s service center. Kathleen was kind, attentive and ensured that I understood all aspects of the work being done. Had an excellent experience at DCH’s service center. Kathleen was kind, attentive and ensured that I understood all aspects of the work being done. More
by Juan-Carlos
Employees Worked With
Kathleen Crosbie
October 13, 2018
Fast, efficient, thurrow Dena was very helpful and made sure the task was completed to my liking.I was very happy with the service from today and will continue to Dena was very helpful and made sure the task was completed to my liking.I was very happy with the service from today and will continue to More
by ericgasparich
Employees Worked With
Dena Ramondo
October 13, 2018
service repairing damage to my 2017 Camry repair was complete with need to have car fully ready for the road. Communication was not always timely,but ultimately was carried out. eg. I was tol repair was complete with need to have car fully ready for the road. Communication was not always timely,but ultimately was carried out. eg. I was told one cost of work completed, but eventually had to pay $500 deductible. I am very happy with the ultimate completion of work More
by JUDY.RIELLE
Employees Worked With
Kathleen Crosbie
October 12, 2018
Every effort to maximize customer service I had gone back to DCH Wappingers to correct an issue that occurred. The manager, Benjamin Carlson, recognized the issue and with no battle, promptly I had gone back to DCH Wappingers to correct an issue that occurred. The manager, Benjamin Carlson, recognized the issue and with no battle, promptly agreed to take care of the problem. When I did go back and the repair person was delayed for my appointment, Mr. Carlson provided me with a loaner car to do the errands I needed to do on my day off. This effort meant a lot to me. What I like the most is that he did this with no discussion ..he just offered a solution that he himself would have expected in this circumstance. Dena Ramondo in service was also very patient, helpful and kind during my experience. For me, getting the same customer service you would want if you were in the same position..is the way to make any customer happy. Thanks so much DCH...I am a very satisfied customer!!! More
by jgbeacon
October 11, 2018
Great service Car maintenance service was very good and was completed timely Arrival into service area was delayed because there were cars sitting in drive in area Car maintenance service was very good and was completed timely Arrival into service area was delayed because there were cars sitting in drive in area and no room to enter with my vehicle More
by DANAGOSTO1
Employees Worked With
Dena Ramondo
October 11, 2018
Service was outstanding Dena was terrific to work with! She kept me informed from start to finish in a very courteous and friendly manner. I would ask for her again. Dena was terrific to work with! She kept me informed from start to finish in a very courteous and friendly manner. I would ask for her again. Sammy in service does a fantastic job with great communication. More
by CHUCK.CASTLE
Employees Worked With
Mechanic Sammy is great!, Dena Ramondo
