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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,381 Reviews

4,381 Reviews of DCH Wappingers Falls Toyota - Service Center

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August 15, 2018

DCH does it again I recently went to DCH Toyota in Wappingers Falls for an inspection on my truck and I have to say everyone there is great. The work was done promptly, More

by f.rocco86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Newsham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schaeffer, Evin Calderon
Aug 16, 2018 -

DCH Wappingers Falls Toyota responded

We aim to impress, and it’s a delight to hear that we did so with you! We appreciate the fantastic review!

August 15, 2018

Road ready My point of contact was sharp, friendly and professional. She made sure I was road ready, inspected and well serviced. It was also helpful to have w More

by Michele
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Crosbie
Aug 16, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for the fantastic review, Michele. We’re so glad that you had a pleasant visit!

August 15, 2018

Great service Went in for an alignment and asked to use coupon from online, no problems. An hour or so later,, I was on my way. Very nice staff and nice waiting fac More

by SHIHTZUMOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dena Ramondo
Aug 16, 2018 -

DCH Wappingers Falls Toyota responded

It’s wonderful to hear you had a smooth and easy service visit! We appreciate your compliments and hope to serve you again!

August 14, 2018

waiting at service Always good! Enjoyed the bagels, cookies, & coffee as well. Got to visit with my friend Daryl too. A part has to be reordered, so I would stop back la More

by mostrans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daryl Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evin Calderon
Aug 15, 2018 -

DCH Wappingers Falls Toyota responded

We are happy to provide an easy buying experience for you, and we are glad that you enjoyed some of our provided amenities while you were waiting. We strive for quality service, and dedicated employees like Evin & Daryl to make it happen. We hope to see you again in the future.

August 14, 2018

Good Experience @ DCH Quick service, Good service! Mike Giordano was very courteous and professional. I would use DCH Toyota in the future. "Lets go places"! BTW, K cup cof More

by PAWLINGROSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Giordano
Aug 15, 2018 -

DCH Wappingers Falls Toyota responded

We are grateful for this wonderful review and your kind words about Mike! It was our pleasure to provide you with top-notch service, and we appreciate your recommendation!

August 14, 2018

So helpful The service rep was very patient and helpful in getting the information on my lifetime oil change as she processed my service order and she went the More

by waipuna14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Crosbie
Aug 15, 2018 -

DCH Wappingers Falls Toyota responded

Thank you very much for the positive review! We are happy to hear that Kathleen provided you with an excellent service experience!

August 14, 2018

Very nice people. Very pleasant. Everyone was very nice. Customer service girl was very helpful. I was told it would be about 45 minutes wait for my car. It was ready in 40 minutes. W More

by georgienpat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Naeem Randall, Rocky Nikci
Aug 15, 2018 -

DCH Wappingers Falls Toyota responded

Thank you so much for the 5-star review! We hope to do business with you again in the future!

August 14, 2018

Service appointment I was here at DCH for a 45 minute’s for an oil change. Fast service with a smile Alicia Verven did a great job More

by patrickb759
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alicia Verven
Aug 15, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for the great review, Patrick! It is always a delight to hear about a customer’s positive experience with our service department! We hope to assist you again in the future!

August 13, 2018

Great, great, great Came in with an inquiry about a recalled dashboard on my 2010 Camry. Was referred to Dena and can I just say it was amazing. She helped worked around More

by MRH9256
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dena Ramondo
Aug 15, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for the great review! We’re glad you enjoyed your experience with us. We pride ourselves on having a friendly staff, and we always try to make our customers feel comfortable. It’s great to hear that you enjoyed your interactions with Dena. We’ll pass along your kind words about our staff. We hope to see you soon!

August 13, 2018

More oil on car afte service I know it’s not a big issue but after service I popped the hood. On hood oil on paint by latch. By drivers door more sludge oil marks. When I looked More

by arrow.ray
Recommend Dealer
Yes
Employees Worked With
I don’t have the work order in front of me
Aug 15, 2018 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide this feedback. While I am pleased to hear that you had no major issues, it is disappointing that you left our dealership feeling as if we had not done a complete job with cleaning after servicing your vehicle. Please contact me at (845) 296-4261 or email me at bcarlson@dchusa.com at your earliest convenience so I can learn more. Again, thank you for your review, and thank you for choosing DCH Wappingers Toyota. Sincerely, Ben Carlson, Service Director

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