DCH Wappingers Falls Toyota - Service Center

Everything I wanted, and nothing I didn’t! Everything was done, and I got work done in the waiting room. Thank you for the great experience, and I hope to have continued excellent support in th Everything was done, and I got work done in the waiting room. Thank you for the great experience, and I hope to have continued excellent support in the future. More

Radio and communication screen issue. Allison Crosier diagnosed the problem which was new to the service department and is replacing the radio. Allison was tremendous through the whole pro Allison Crosier diagnosed the problem which was new to the service department and is replacing the radio. Allison was tremendous through the whole process and a real asset to the team. More

Routine oil change. Tom in service was great to deal with. Knowledgeable. Work was done in the time promised. Based on the experience, I will have more servicing done at Tom in service was great to deal with. Knowledgeable. Work was done in the time promised. Based on the experience, I will have more servicing done at dealership. More

waste of time I received a recall letter for a problem with a sunroof. Made an appointment and sat in the waiting room for and hour and a half to be told that they I received a recall letter for a problem with a sunroof. Made an appointment and sat in the waiting room for and hour and a half to be told that they did not have the part. I asked why no one would have confirmed that the part needed was on hand when I made the appointment. I also received numerous confirmations of the appointment, but again no one confirmed the part. I was told that the part was ordered and that I would receive a phone call to schedule the work. Well 10 days later I had to call them. The car was fixed and they agreed to pick my car up at my work, fix it and then return it, as my work was beyond their normal drive service. More

Great from start to finish. Allison was a pleasure Upon entering first person I seen was Allison .My Appt was 745 am. Very rarely do you see a welcoming smile at that time of the morning. She was welco Upon entering first person I seen was Allison .My Appt was 745 am. Very rarely do you see a welcoming smile at that time of the morning. She was welcoming me with a nice smile. Very professional from start to finish Whom ever was the Tech that did my oil change is to be commended also. I got my truck back with no oily hand marks on the hood upon closure. My towel on drivers seat was not all messed up either. More

Execelent My service advisor was very helpful in getting me a truck for me to use while mine was being serviced. She is always very helpful and curteous Evi My service advisor was very helpful in getting me a truck for me to use while mine was being serviced. She is always very helpful and curteous Evin Calderon was very helpful also More

Friendly and through service experience My service experience was very pleasant and my expectations were fully satisfied. Tom, my service advisor, noted all my concerns and made sure these c My service experience was very pleasant and my expectations were fully satisfied. Tom, my service advisor, noted all my concerns and made sure these concerns were thoroughly investigated and resolved in a reasonable time and the waiting area was very comfortable. I'm still haunted by the very poor radio reception in my 2012 Toyota RAV 4, however, Tom suggested that the radio might be defective and they will do everything necessary to resolve this on my next visit. This was a little disappointing as I had brought it in before this for investigation of the poor radio reception and would have expected that a through investigation would have been done then. Outside of the radio reception, I'm very satisfied with my RAV 4 and the service experience had been very good at this dealership. I'll be very ecstatic if the poor radio reception can be resolved at my next service visit. More

Great experience Everything that you could hope for in a service experience. From the service setup to the service reps professionalism and honesty to the technicians Everything that you could hope for in a service experience. From the service setup to the service reps professionalism and honesty to the technicians evaluation was top rated. the extended warranty that Toyota provided which allowed my torque converter to be replaced was followed up with a great service experience. Renewed my faith in Toyota’s which I have owned 8 different models over a forty five year span. More

Great service Manager and staff are so professional in all they do in getting the job done what you bring your car in for and not trying to do something that is not Manager and staff are so professional in all they do in getting the job done what you bring your car in for and not trying to do something that is not needed. More

OIL CHANGE AND MULTIPOINT CHECKUP - NEW TIRES THIS WAS A REGULAR SERVICE AT 72 000.MILES IN ADDITION WE ASKED FOR NEW TIRES. KATHLEEN GAVE US GOOD ADVICE AND FILLED IN A FORM FOR A REBATE. SHE THIS WAS A REGULAR SERVICE AT 72 000.MILES IN ADDITION WE ASKED FOR NEW TIRES. KATHLEEN GAVE US GOOD ADVICE AND FILLED IN A FORM FOR A REBATE. SHE HANDLED EVERYTHING PROFESSIONALLY More