DCH Wappingers Falls Toyota - Service Center

always helpful and professional I have always brought my Toyota (currently with 100,000 miles) to DCH. In the past, have dealt with other dealerships and truly appreciate DCH's sales I have always brought my Toyota (currently with 100,000 miles) to DCH. In the past, have dealt with other dealerships and truly appreciate DCH's sales team and service. I am not over-charged, receive guidance in prioritizing work to be done, and never fail to have my car serviced when it is convenient to me. All staff have been professional, helpful and courteous. More

Great Service! I was handled quickly, everyone was professional. The whole process was clearly explained to me. I would gladly come back. They take customer service I was handled quickly, everyone was professional. The whole process was clearly explained to me. I would gladly come back. They take customer service seriously More

Unresponsive Picked up Toyota Prius on Monday afternoon, but forgot to mention my 10% discount coupon on recommended service. Called that evening to see if I coul Picked up Toyota Prius on Monday afternoon, but forgot to mention my 10% discount coupon on recommended service. Called that evening to see if I could receive the 10% credit and left a message with “Joseph,” whom, I believe, was a call center person, not someone located in Wappingers. He said that someone would get back to me. No one did. I called on Tuesday and left a message with Dena Ramondo’s voice mail asking her to call back. She never called. I checked Lindsay Mahavik’s name below because her name was printed on my receipt. However, I had no interaction with her and she should not be judged by this review. I wrote a review earlier this week but I’m unsure it was actually submitted. It is now Friday and I have not been contacted by anyone from DCH Toyota! More

2014 Corolla Mike was great, he understood all of my requirements and efficiently set up my appointment to conform to my busy schedule. Everything that was suppose Mike was great, he understood all of my requirements and efficiently set up my appointment to conform to my busy schedule. Everything that was supposed to happen did happen on schedule and as promised. More

A Pleasant Experience This was my second maintenance service appointment. Alicia was very pleasant and instructed me to avail of the elevator since I'm temporarily disabled This was my second maintenance service appointment. Alicia was very pleasant and instructed me to avail of the elevator since I'm temporarily disabled and using a cane. The waiting room and bathrooms were super clean. More

Excellent Service People were very courteous and efficient. Vey easy going experience. Mike was very friendly and answered all f my questions. Much better experience th People were very courteous and efficient. Vey easy going experience. Mike was very friendly and answered all f my questions. Much better experience than some I have had in the past More

Long wait I went in for an oil change, And the wait was very long. I was told an hour and it was more like two hours I went in for an oil change, And the wait was very long. I was told an hour and it was more like two hours More

On schedule, good communication throughout the process No bad surprises. Identified recommendations, clear on priority and cost and the work was done and car ready on time. The one surprise I did get No bad surprises. Identified recommendations, clear on priority and cost and the work was done and car ready on time. The one surprise I did get was a rebate, actually two of them for new tires and it was all set for me to drop in envelope to mail. Very happy with that. Thank you Kathleen!!! More

Great 👍 service always . The Best service Center in the north east. Always caring and frienly faces. I would recommend this service center to everyone I know. Thank you 😊 The Best service Center in the north east. Always caring and frienly faces. I would recommend this service center to everyone I know. Thank you 😊 More

Great Service and price - 2005 ToyotaTacoma Mike Giordano-assistant service manager initially gave me information on how to get my truck over to the dealership for repairs and took down all of Mike Giordano-assistant service manager initially gave me information on how to get my truck over to the dealership for repairs and took down all of the information to start a "Repair Order". My disabled Tacoma truck was then towed to the dealership for repairs. Assistant service manager -Kathleen Crosbie came outside and instructed the tow truck driver to place my truck close to the service shop entrance. The truck was looked at in short order and I was called with the price and parts needed to make the necessary repairs to the vehicle. It needed a new alternator and serpentine belt. The price was a little more than I had expected to spend and when I mentioned this they looked at the possibility of using an after-marked part instead. They found a replacement which has a Limited life-time warranty at a greatly reduced cost. Thank you Kathleen! Service Manager - Ben Carlson helped Kathleen find the best deal under these circumstances. Thank you Ben! Master Service Technician - Dave Church, as always, did a great job assessing the problem and then making the necessary repairs. Thank you Dave! Thank you all for your kindness, concern and professionalism in the way you treat me as a valued customer. More