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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,348 Reviews
Call Service Center (845) 288-1303

4,348 Reviews of DCH Wappingers Falls Toyota - Service Center

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April 04, 2024

Overall ok but was asked to come back next day for routine double check as tech was new. Reasonable idea but annoying having to come back as should have been done while I was there. More

by Pawling1
Recommend Dealer
Yes
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Apr 04, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

April 04, 2024

Very good except no one knew where my 2nd metal key was Tom was excellent More

by flouwerr
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
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Apr 04, 2024 -

DCH Wappingers Falls Toyota responded

Thanks for your feedback! We are glad to hear that Thomas Hackett was helpful with your needs.

April 04, 2024

Quick efficient service. They done did good Omg are you really seriously going to do this. More

by ROCARR52
Recommend Dealer
Yes
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Apr 04, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

April 04, 2024

The service is good and I'm kept informed of any issues that may be affecting the vehicle's performance. Then discuss corrective measures. More

by ROCARR52
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera is my usual but I'm not sure who I dealt with. This visit was just to check tire pressure.
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Apr 04, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

April 04, 2024

So far so good. First time brought in vehicle. Will see how it goes. Thanks. More

by stjr1983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Newsham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Abell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zion Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Bartko
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We appreciate your five-star rating.

April 03, 2024

Your staff are kind and were quick to get back to me with any questions I had. So far, there are no issues. Thank you ?? More

by tony&denny
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
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Apr 03, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

April 03, 2024

Kieth arranged for myself and my wife to be dropped off and picked up at a nearby DMV while your service department worked on my truck. Everything went well and Kieth was very helpful More

by JUSTINRLUGO
Recommend Dealer
Yes
Employees Worked With
Kieth in service
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Apr 03, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and your kind remarks for Kieth as well.

April 02, 2024

Excellent work and excellent communication. Very nice dealer ship and everyone was polite. Great service More

by robertmontross
Recommend Dealer
Yes
Employees Worked With
Judy Deems
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Apr 02, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

April 02, 2024

5 Everything went great! Great job Toyota Keep up Thank you so much for making us stay on the road safe More

by KASIMBIHASSAN
Recommend Dealer
Yes
Employees Worked With
5
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Apr 02, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

April 02, 2024

Everything thing went well I appreciate Great job done keep up thanks a lot Great thanks More

by KASIMBIHASSAN
Recommend Dealer
Yes
Employees Worked With
5
Report | Print
Apr 02, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience. We are so glad to hear that our team was very helpful during your service visit!

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