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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,477 Reviews
Call Service Center (845) 288-1303

4,477 Reviews of DCH Wappingers Falls Toyota - Service Center

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July 08, 2025

Do not get your car inspected here. They lied to me about my tires and brakes needing to be replaced. They failed my inspection. I had a weird feeling and took it to a different garage More

by Kfitzsimons52
Recommend Dealer
No
Employees Worked With
The service department
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Jul 08, 2025 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (201) 942-4271 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

July 07, 2025

My first time getting a used car from a dealer and they made it quick and easy More

by SPATTERSON12550
Recommend Dealer
Yes
Employees Worked With
Bryce Mann
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Jul 08, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're glad your first time buying a used car from a dealer was quick and easy. Enjoy your new ride, and let us know if you need anything down the road.

July 05, 2025

There is good service and good communication. Everyone is nice and the work is of good quality. More

by STEPHANMAFFIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 05, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad you had a great experience and appreciated the service, communication, and quality of work. We look forward to seeing you again!

July 05, 2025

The person is very good and excellent attention good service Mr Rivera thank for your assistance in my cars More

by YOYITA1102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 05, 2025 -

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words! We're glad you had a great experience, and Mr. Rivera truly appreciates your recognition. We're always here to help with your cars!

July 03, 2025

Thank you for your support and fine service your dealership is one of the best in the region More

by dpadwalsh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for the kind words! We're honored to be considered one of the best in the region and truly appreciate your support. It’s always a pleasure to serve you, and we look forward to your next visit! 🚗🙌

July 03, 2025

Good service. Mr. Rivera listened to my concerns about the car and resolve the problem. More

by JAYAPSYD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 04, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear Mr. Rivera took care of your concerns and resolved the issue. We'll be sure to pass along your kind words!

July 02, 2025

Judy Deems has always been helpful, easy to talk to, go over the services needed in detail. More

by EDMALVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 02, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for the kind words! We're so glad to hear that Judy Deems has consistently provided helpful, clear, and friendly service. She's a valued part of our team, and we'll be sure to share your feedback with her. We appreciate you being a part of our community!

July 01, 2025

very fast and efficient, kept in contact and they sent a video explaining what they did which was a great resource ! More

by CARLEA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for the great feedback! We're glad to hear the team was fast, efficient, and kept you informed throughout the process. It's great to know the video explanation was helpful—transparency is important to us! We appreciate your support.

June 30, 2025

Very professional I can complain about the service The customer service is great really I have nothing to reproach you and it is always a pleasure to do my car service with you. More

by DIONGUEL724
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 30, 2025 -

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words! We're delighted to hear that you find our service professional and our customer care exceptional. It’s always a pleasure to assist you with your car service, and we look forward to continuing to provide you with the best experience possible.

June 29, 2025

Quick, clear assess,emt of what needed to be done Service was completed in a reasonable time More

by Vinnie3
Recommend Dealer
Yes
Employees Worked With
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Judy Deems
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Jun 30, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear you had a quick and clear assessment of your service needs, and that everything was completed in a timely manner. We appreciate your visit and look forward to assisting you again!

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