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Dallas Lease Returns

Dallas, TX

5.0
7,941 Reviews
Over 19 years ago Dallas Lease Returns decided to change the way car buying is done. They lowered overhead and teamed up with affiliated leasing companies to cut out the "Dealer Only" auto auctions by offering one-owner, off-lease vehicles direct to the public for 45 days. No longer would you have to deal with high prices, pushy salesmen, and confusing finance managers- prices would be fair and the only vehicles offered would be to the highest standard. Today, DLR has completed over 10,000 transactions becoming the DealerRater National Dealer of the year for 2023 and the DealerRater Texas Dealer of the year for 17, 18, 19, 20, 21, 22, & 23. DLR and its partners have been featured in many local and National publications including Auto Dealer Monthly, Vehicle Leasing Today, Dallas Morning News, and Fort Worth Business Press to name a few, and even appear in eBay marketing ad campaigns. Kris Gaerlan, DLR- "True we have many awards but awards are not necessarily rewarding. I am proud of what we have achieved but more importantly, it’s why. We do good business and treat our customers fair. The true reward is seeing a customer for the 2nd, 3rd, 4th, or 5th time or getting a call from a customer’s friends and family. That’s when we know we have done the job right."
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14335 Inwood Rd

Dallas, TX

75244

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Showing 7,941 reviews

August 03, 2022

Mr. Steve Mitchell was very attentive, answered questions, and was very knowledgeable not pushy but patient. Great example of what a sales rep should be. Thank you! More

by bt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Mitchell
Aug 03, 2022 -

Dallas Lease Returns responded

Thank you so much for choosing Dallas Lease Returns! Congrats on your new purchase, and let Steve know if we can be of any more assistance!

August 03, 2022

Richard was very helpful and patient with us. He answer all our questions and calmly showed us all the cars we liked. Parveen was also very helpful in getting the paper done quickly More

by shehzadvadhvaniya
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Parveen Rajendran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2022 -

Dallas Lease Returns responded

It's great to hear that Richard and Parveen were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Dallas Lease Returns!

August 03, 2022

Our experience was excellent. Brad was easy to deal with and very personable. This is the second vehicle we have purchased from Dallas Lease Returns and we could t be happier. More

by nhoppert
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Hoang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2022 -

Dallas Lease Returns responded

Here at Dallas Lease Returns, customer satisfaction is our #1 priority. We always do our best to ensure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with Brad, and it was a pleasure having you at the dealership. We appreciate your review!

August 03, 2022

Already purchased one car from DLR and came back again. Very fast, friendly and was very good at following up after purchase. Kayla was exceptional with communication and worked very hard to help make sure More

by Candice
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla Bunch
Aug 03, 2022 -

Dallas Lease Returns responded

Candice, Thank you so much for your kind words for Kayla, and for taking the time to leave us this wonderful feedback!

August 02, 2022

Great customer service. always very helpful. made buying a car easy. I will refer friends. More

by Rebaule277
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blanca Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2022 -

Dallas Lease Returns responded

Thank you for taking the time to share your thoughts on working with Blanca and our team. We're glad to hear we delivered such a great experience!

August 02, 2022

Great experience with the whole process of purchasing my new truck. Fabian was the best person to work with, he was very patient with answering all my questions and walking me through the buying process and More

by TCAST51
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabian Gomez
Aug 02, 2022 -

Dallas Lease Returns responded

It's fantastic to hear that Fabian provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Dallas Lease Returns!

August 02, 2022

Roel was a pleasure to work with. Very professional, accommodating, and efficient. He was referred by my first experience with DLR & Afton Stark; she was out for personal reasons. R More

by flo
Recommend Dealer
Yes
Employees Worked With
Roel Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Afton Stark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2022 -

Dallas Lease Returns responded

Flo, Thank you for your business and this review. We're happy to hear Afton and Roel were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 01, 2022

Brad was very helpful and patient with me on our purchase. He made us feel like we were being helped by family and by someone who wanted what’s best for us and our family. Definitely going to be usi More

by krayton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Hoang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2022 -

Dallas Lease Returns responded

Thank you so much for your wonderful review! We are thrilled that Brad had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Dallas Lease Returns!

August 01, 2022

BEST CAR PURCHASE EXPERIENCE EVER! !! Anthony Zegarelli is a fantastic sales person. Ask for Anthony if find a vehicle you like at DLR. I was skeptical of DLR since they aren't the t More

by jnorrisep
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Zegarelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tammy Lacy
Aug 02, 2022 -

Dallas Lease Returns responded

Thank you for taking the time to share your feedback with us. Anthony and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 01, 2022

I was an out of state buyer. Brad and team made the process extremely easy. Thanks More

by syeatman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Hoang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2022 -

Dallas Lease Returns responded

Thank you for sharing your experience with us! We're happy to hear it went well working with Brad and our team. We hope you enjoy your new vehicle. We truly appreciate your feedback!

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