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Dana Ford Lincoln

Staten Island, NY

4.6
7,059 Reviews
Dana Ford Lincoln. Factory authorized Ford and Lincoln and Certified Pre Owned. Used vehicles. All Makes and Models. Value Lot for vehicles priced at 10000 and below. Dana has been serving the tri state area for over 30 years. Largest selection of new Fords, Lincolns and Mercurys in the area. Always hundreds of used vehicles in stock. Factory Authorized Service and Parts Departments.
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266 West Service Rd.

Staten Island, NY

10314

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Showing 7,059 reviews

December 02, 2020

Salesman Mike Bachrach and Manager Alan Carter were professional and personable in assisting with our new lease. As customers with Dana for over 40 years we plan to be back in 3. Thank you. More

by DRDM4
Recommend Dealer
Yes
Employees Worked With
Jeff Beyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan Carter and Mike Bachrach , Charles Puhan
Dec 03, 2020 -

Dana Ford Lincoln responded

Thank you for choosing Dana Ford & Lincoln for the past 40 years! Mike, Alan, and our team appreciate your review, and look forward to seeing you next time!

December 02, 2020

The guy in the service dept. Colin was so helpful and kind, he had great customer service and was very knowledgeable!! He made my trip to Ford so pleasurable. More

by Courtney0815
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin
Dec 03, 2020 -

Dana Ford Lincoln responded

Hi Courtney! We couldn't have asked for a better review! Colin and our team at Dana Ford & Lincoln appreciate your 5-star review, and look forward to seeing you next time!

December 02, 2020

Car service was good But Shawn Ortiz has not returned any of my calls regarding a replacement car key. I have called several times and Hazem and Danelle also said he would call me in a few days with an answ More

by LOPEZCONNOLLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Ortiz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Hazem Radwan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle Barbaria
Dec 14, 2020 -

Dana Ford Lincoln responded

Thank you for your honest feedback. It's hard to hear about the lack of communication regarding your spare key and would like to discuss this issue further. Thanks, Keith Curran - Service Director - 718-983-8700 ext 297.

December 02, 2020

I like their service representatives and their drivers in which they always take very good care of me and my cars they definitely deserve a good Raise More

by Romualdocruz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Beyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Sinatra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hazem Radwan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ching Poon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny in service , Juan Estrella, Brieann Driscoll, Steve Riccardone, Michael Varela, Anthony Rivera
Dec 03, 2020 -

Dana Ford Lincoln responded

Thank you for your review! We're so happy to hear that our service team provided you with an excellent appointment! See you next time!

December 01, 2020

My service advisor Hazem Radwan is extremely courteous, knowledgeable, and professional every time my vehicle is brought to the dealership. Always listens to my needs and requests, and takes care of them More

by Mark A.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hazem Radwan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Dana Ford Lincoln responded

Thank you for your review! Hazem is a huge asset to Dana Ford & Lincoln, and we're so happy you had the opportunity to work with him! See you next time!

December 01, 2020

Excellent sales service from both Doug and Mary G. I kept a weekly follow up with Mary as to the status of my new Aviator. She kept me informed all along the production route until we finally met and s More

by edwardwydra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Graffeo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Anderson
Dec 01, 2020 -

Dana Ford Lincoln responded

Hi Edward, thank you for taking the time to share your experience working with Doug and Mary at Dana Ford & Lincoln! We appreciate your review and hope you enjoy your new Lincoln Aviator! We look forward to your next visit!

December 01, 2020

Staff was great, but couldnt make a deal. I went in on Black Friday, but the deals weren't what I expected. Sorry maybe next time. More

by JENVALENTE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Santana
Dec 14, 2020 -

Dana Ford Lincoln responded

Thank you for your honest feedback. It's hard to hear we didn't earn your recent visit, and hope we have the opportunity of working with you again. Please reach out if you have any further questions. Thanks, Doug Hansen - GSM - 718983-8700 ext 262

November 30, 2020

Two visits. Have not fixed two issues. Now comes the third visit for same issues. Could not be worse. Everyone is friendly. They just don't listen and therefore don't get problems fixed. More

by markgrossman28
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Michael Varela
Jan 06, 2021 -

Dana Ford Lincoln responded

Mark - I'm sorry that you were not satisfied with your experience. I would really appreciate your feedback and, if you are willing, would like to discuss your visit further. I will search for your contact information but in case I can't find it, would you consider giving me a call? Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

November 30, 2020

Allan’s help and efficiency and attention to detail were amazing. !!! Our 3rd Ford through Dana and couldn’t be happier. Thank you for everything More

by Adny14310
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Ching Poon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Dana Ford Lincoln responded

Thank you for visiting Allan at Dana Ford & Lincoln! We hope you enjoy your 3rd Ford vehicle from our dealership! We appreciate your loyalty!

November 29, 2020

I like Ford because it is the oldest American car company. So far I can afford a new car without to much trouble just a hardship. I feel Ford has very good quality cars for the money they charge an More

by ed1rockson
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve Riccardone, Arsalan Saleem
Nov 30, 2020 -

Dana Ford Lincoln responded

Thank you for visiting Dana Ford & Lincoln! We're so happy to hear you love the Ford brand as much as we do!

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