Dana Ford Lincoln

Friendly sales staff, happy to negotiate a good deal Dana Ford was our first stop on a day we planned to compare models. We were very impressed with the Ford Escape after the test drive, and even more im Dana Ford was our first stop on a day we planned to compare models. We were very impressed with the Ford Escape after the test drive, and even more impressed when the staff negotiated a great monthly lease payment. End of story: We didn't need to visit any more dealers that day, and we are quite happy with the vehicle! More

Service Department is terrible I took my 2014 Mustang GT with a supercharger to be serviced. Check engine light was coming on. The mechanics didn't have a clue, told me nothing is I took my 2014 Mustang GT with a supercharger to be serviced. Check engine light was coming on. The mechanics didn't have a clue, told me nothing is wrong. Took the car to another dealer and they told me my exhaust pipe was loose. Are you kidding me? More

great friendly environment, always willing to help you with any problem. big selection of vehicle Cam was friendly in helping us with everything we needed w friendly environment, always willing to help you with any problem. big selection of vehicle Cam was friendly in helping us with everything we needed water was cold coffee was hot. More

Fantastic experience.. Never have a problem At Dana... Been coming here for years as always a fantastic experience..Eddie was very helpful very good salesman.. Just wanna th Never have a problem At Dana... Been coming here for years as always a fantastic experience..Eddie was very helpful very good salesman.. Just wanna thank Eddie for the help with my Lincoln mkc.. More

Eddie Lole was great ! Our time at dana lincoln ford was a pleasure. Everyone was help ful and catered to all of our needs. Eddie Lole (our salesman) was great !!!!!!!!!! Our time at dana lincoln ford was a pleasure. Everyone was help ful and catered to all of our needs. Eddie Lole (our salesman) was great !!!!!!!!!!!!!!!!! More

Financial Ruin I was swindled into.a car lease that I can’t afford. My ten year old car was experiencing transmission problems and before I was stranded with no I was swindled into.a car lease that I can’t afford. My ten year old car was experiencing transmission problems and before I was stranded with no car I decided to trade it in for a 2015 Subaru Forester for $17000. After the car was delivered to me and my old car was driven away I noticed that the rear hatchback for the trunk was a manual open. This posed a serious problem for me and a deal breaker since I’m disabled and lifting it is very difficult for me. After some serious thought after six weeks with the Forester I decided to trade it in for something more practical for my needs and also receive some of my money back in a trade. I was also uncomfortable spending so much money on a vehicle. So I started researching cars under $10000. I came across a 2007 Nissan Altima at Dana Ford here on Staten Island which was on Wednesday May 30 2018. I went to the dealership on Wednesday May 30 to test drive the Altima which I wasn’t so thrilled with. Before I knew it I was in the showroom and they’re showing me a brand new Ford Fusion, and I kept telling them I can’t afford $27000 if I’m not comfortable with spending $17000 on the Subaru. After much cajoling by the salespeople before I knew it i left with a brand new car that I couldn’t afford. They kept insisting everything would be ok. Oh, it will be fine!” she said. “We’ll work with you”said another salesperson. “It will be great!” Naile said. Well it’s NOT great for anyone other than the person who received the commission. This is going to put me in financial ruin!!!!!! The next day I called them to speak with the manager because I can’t afford this vehicle. He wasn’t in and I was told by the salesperson, Naile Telic that he would call me Friday when he was in. Well of course no one called and I called in the afternoon to find out what was going on. This conversation with another manager named Juan led to a shouting match. I called again later in the day and reached Juan again who also insisted everything will be find after telling him again and again that I can’t afford it. Now its Saturday June 2 so I decided to go straight to the dealership to straighten this out. I met with yet another unnamed manager who threatened to call the police on me after telling him that I can not afford this car. Another manager came and took me to the dealerships supervisor in which after about a half hour he told me there’s nothing that can be done and I’m stuck with the car. He gave me another 15.000 miles a year and I still don’t have that in writing!! He also suggested that I can afford $200 a month to pay off the lease. The fact is, I receive $1200 a month in disability benefits. Living on that is difficult enough. How thoughtless and cruel it is to even THINK of that for anyone!!! They used my Forester as a three year “downpayment” and after three years will be financing the remainder of approximately $13000. The issue is in three years I will be 63 and not finically able to pay off a loan and in no position to do so now either. As i stated previously i am disabled and receive a fixed income of $1200 a month and will not be able to afford to make payments of any kind. So after three years I will not only not have a vehicle but out of all the money I needed returned to me from the Forester to buy something much more affordable. Oh, it will be fine!” she said. “We’ll work with you”said another salesperson. “It will be great!” Naile said. Well it’s NOT great for anyone other than the person who received the commission. This is going to put me in financial ruin!! Not once were my needs considered.. that the fact that I’m disabled and receiving disability of $1200 a month! That at the age of 63 I’ll have car payments? I honestly don’t know what I’m going to do! They REFUSED to take the car back even though I called the next day to do so!! Who does this to a disabled senior citizen!! Naile Telic you repeatedly asked me for a review, here it is! And thank you for acknowledging ANY of the emails I sent you in which you completely ignored. Dana Ford and it’s employees have left me NO choice but to submit a complaint with the Better Business Bureau and as of Monday June 25 2018 I will be contacting the Staten Island Advance. If I get no satisfaction from that I will contact the New York Times and every local television news to resolve this. I can NOT afford this. I want to return the car ASAP. I NEED MY MONEY BACK!!!!! More

Extremely Happy with My New 2018 Escape I cannot say enough positive things about my recent experience with Rich Harley at Dana Ford in Staten Island. I brought back my current 2015 Ford Esc I cannot say enough positive things about my recent experience with Rich Harley at Dana Ford in Staten Island. I brought back my current 2015 Ford Escape with one month left on the lease. Rich and staff cancelled my last payment on the 2015 Escape, and put me in my new 2018 Titanium model. Rich was a pleasure to deal with.... he was pleasant, kind and caring about my needs and he was extremely knowledgeable about the product. I walk in the showroom at 10:00 with my old 2015 Escape and drove home with my new 2018 Escape at 12:30.....it was painless. I hope Rich will be at Dana Ford in three years when I have to lease again. More

Sad, Unprofessional, Disgrace! I started a lease approximately in December of 2017. Not even over 2,000 miles on the car, since day 1, the car has been in service more than I’ve dri I started a lease approximately in December of 2017. Not even over 2,000 miles on the car, since day 1, the car has been in service more than I’ve driven it. Starting with paint blemishes, and electrical issues, not to mention the occasional downpour that I get inside my car, like I’m on a water ride. Back and forth and back and forth, the dealer refuses to fix the issues. Instead I’m told that the issues can not be duplicated and therefore cannot be fixed. The owner is nowhere to be found to back up his faulty product. The service manager is unprofessional and rude. I demand that my vehicle be bought back and for me to be treated like a human being as any other Paul g customer. I pick the top of the line Lincoln so I could enjoy myself and this has been the WORST experience and extremely depressing. The only positive thing that I will say is that my service writer Deb, who’s no longer there, and Chuck, still works there, are amazing people and extremely helpful. Let me add - I finally got my car out of service today. After the dealer tells me that they can’t find anything wrong with the vehicle, I go to put my 2 year old in the car with a moldy smell! Buyers beware! More

Love My New Ride! We are very happy with our new 2018 Ford Edge. We chose the Titanium model. Love the moon roof!! We leased it for 36 months because the price was righ We are very happy with our new 2018 Ford Edge. We chose the Titanium model. Love the moon roof!! We leased it for 36 months because the price was right. Our salesman Rich was informative and pleasant. Everyone at the dealership was welcoming and willing to help. We purchased our car within hours of walking in the door and it is now sitting in front of our home! This Dealership is hassle free and efficient. More

Lease a 2018 Ford Edge SEL My experience was great. This vehicle is the 9th vehicle my family has gotten from Dana Ford with the expertise of Shauna Boreham. When leading this My experience was great. This vehicle is the 9th vehicle my family has gotten from Dana Ford with the expertise of Shauna Boreham. When leading this vehicle, I did not want to use a different dealer as Dana is knowledgable, pleasant and always has a courteous and reliable staff just like Shauna. More