Dana Ford Lincoln

Great staff and good service We don't live close by but went there to look at a pre-owned Lincoln SUV. They had the best price around. We were introduced to Gennaro who was real We don't live close by but went there to look at a pre-owned Lincoln SUV. They had the best price around. We were introduced to Gennaro who was really nice and not pushy. He worked with us and showed us the best available cars. The SUV he showed us was very clean and had low mileage. Everybody we met while we were walking around were really nice and greeted us and asked us if we needed help. Once we chose the car, Gennaro was running around getting the paperwork done while we were watching TV and eating the pastries. Sal in finance also treated us professionally and answered all our questions. We had to come back for our inspection because the machine was not working properly due to a glitch in the computer system run by NYS DMV. When we came back, Anthony in the service department greeted us and had the work done right away. This dealership is a great dealership and we would wholeheartedly recommend it to anybody looking for a Ford or Lincoln. Ask for Gennaro. More

Outstanding Dealership,,,,Most Highly Recommended!! My wife and I recently finalized our 3rd lease for a Lincoln MKZ at Dana. This is by far the best dealership we have ever visited. From the moment w My wife and I recently finalized our 3rd lease for a Lincoln MKZ at Dana. This is by far the best dealership we have ever visited. From the moment we entered the showroom we received "top of the line" treatment. You really can't compare Dana to any other dealership. Starting with the facility itself; it is spotless and customer friendly to the max. You are always warmly greeted and NEVER feel under siege or under pressure as with so many "old school" dealerships. Starting with our salesman Richard Harley (our 3rd Lincoln Lease with him) the entire process was easy, and respectful. Richard is patient, extremely knowledgeable and was always available to us to help us make an informed decision with zero pressure. Sales manager Nick Abbruzzese helped us "close the deal" in a likewise respectful and extremely fair manner. Even at his level there was again zero pressure. Nick approved what I considered to be an extremely favorable offer and honored his price quote on a 2016 Lincoln when the specific 2015 vehicle we wanted was not available. A first class operation!! The finance business was also easy and competently handled by finance director Nouri Aktouf. In keeping with the Dana style of doing business he was thorough, respectful, and took enough time to answer ALL of our questions. Finally, Frank Curry the Dana Customer relations manager took as much time as we needed (along with Richard Harley) to bring us up to date with all of the new technological features in our MKZ. Frank made it clear that he is always available if questions arise. And although Juan Estrella was not directly involved in the process with us this time, he remembered us, greeted us warmly, and made it clear that he was available to us if necessary. One last thing that separates Dana from other dealers is the ONGOING calls/emails that we received from Richard Harley and others at Dana. These are calls/emails that we received from time to time throughout the course of our lease to see how we are making out with our vehicle and to see if there are any problems/concerns. These are NOT calls that arrive just before the lease expires hoping for a sale, but are calls of genuine concern even though the lease may have years to go before renewal. Customer relations at it's best! Although not a factor in the lease process, I should add that in keeping with the Dana standards, our experience with the service department over the years has also been "top of the line". The high quality of our Lincoln vehicles has greatly limited our need for service calls! A quick word about our 2nd MKZ lease: ON OCTOBER 29, 2012 OUR MKZ WAS DESTROYED DURING HURRICANE SANDY. THE WATER LINE INSIDE THE VEHICLE REACHED TO THE TOP OF THE STEERING WHEEL! There was never any question that my wife and I would return to Dana if and when the insurance adjuster would declare our vehicle a total loss. As for Lincoln Roadside Assist: When it was all but impossible to get a tow truck to move storm damaged vehicles, Lincoln Roadside Assist was able to get a truck out to us on November 2nd, THE SAME DAY WE CALLED!! When we arrived at Dana all of the staff we had worked with before offered their support and were genuinely concerned about us and our family. Fortunately there was still inventory to choose from and we were behind the wheel of a new MKZ within days. And in keeping with the Dana style of "going the extra mile" for customers, Richard Harley drove my wife and I home to Brooklyn in his personal vehicle when no other vehicles or cabs were available in the aftermath of the hurricane. A 1st rate dealership all the way! What I mentioned in Dealer Rater 3 years ago (10/16/2012) is as true now as it was then. "Other dealerships would benefit from sending their sales staff to Dana pretending to be customers to learn how business should be conducted." More

inspection Good explanation, not a long waitt, the coffee is nice,everythingis new and clean, its nice to get a ride home and back . I also was reminded about Good explanation, not a long waitt, the coffee is nice,everythingis new and clean, its nice to get a ride home and back . I also was reminded about my appointment by phone More

My highest recommendations! In my experience, working with many auto dealers can range from frustrating to downright exasperating. But my experience at Dana Ford was quite differ In my experience, working with many auto dealers can range from frustrating to downright exasperating. But my experience at Dana Ford was quite different. My sales representative, Mary Graffeo, was patient, insightful and super friendly as I narrowed down my options based on their offerings. She was extremely knowledgable about the products (she definitely knows her stuff!) and was able to gradually work through all the different vehicle options I had. She allowed me plenty time to test out multiple models until I arrived at my choice of a Ford Fusion, absent any rush or hassle. When it came time to crafting a deal, both Mary and Steve Riccardone took my considerations into account and made an enticing offer that I accepted even though I had little intention of closing a deal without first looking into several other manufacturers' models. But since Mary and Steve were able to find exactly what I was looking for and offer it at great price, there was no need to look elsewhere. For their attitude and friendliness alone, (not to mention the awesome car they set me up with) they each deserved my business and I was proud to make a deal with them. Truly, the best car-buying experience I've had and I highly recommend paying them a visit if you're shopping around! More

The Best Expereince On September 17, 2015 I called Dana Ford to ask when I could bring my Ford Escape back that was on a lease and almost over the mileage, they said come On September 17, 2015 I called Dana Ford to ask when I could bring my Ford Escape back that was on a lease and almost over the mileage, they said come on down. I dealt with 3 gentlemen, Juan Estrella who had my new car waiting there for me when I got there 1 hour later, Nouri Aktoup who had our paperwork printed and ready in less than 20 minutes and Mike Geib who showed us our car called our insurance and programmed my phone to the car in less than a half an our. In all my 20 years at Ford I have never had such an easy enjoyable and stress free visit. I would recommend this dealership to anyone. I also own another Ford that is leased and was promised no headaches when that one goes back to re-lease. These guys were The Best..... More

Best Prices Around! We came to this dealer from NJ because their True Car price and low fees beat every dealer in our state. Everyone was very helpful and friendly. Ver We came to this dealer from NJ because their True Car price and low fees beat every dealer in our state. Everyone was very helpful and friendly. Very happy with the purchase and would definitely return! More

Worth the drive to Staten Island I just bought a new car from the folks at Dana Motors and the experience was exceptional. I was directed to Dana Motors by a friend that also had a g I just bought a new car from the folks at Dana Motors and the experience was exceptional. I was directed to Dana Motors by a friend that also had a great experience with the dealer. My friend set the expectations very high and I am happy to report that my experience was very good. The process from my first visit to the dealership to the moment I drove the car off the lot was professional, attentive and sincere. Each person I met with understood their role and worked hard to make sure I was comfortable with anything discussed at that time. I never felt an ounce of pressure to buy the car now or buy this upgrade. I am now a happy Dana Ford customer. Special thanks to Juan and his team in the control center and to Rich Thomasen for a job well done on the sales floor. Patrick More

All Around Great Experiencer From the moment we walked in the door, everything went exceptionally smoothly. I've been dealing with Dana Ford's Service Department for many years s From the moment we walked in the door, everything went exceptionally smoothly. I've been dealing with Dana Ford's Service Department for many years so I sort of expected a good experience, and I got it. John Hart showed us what was available in our price range, and he was very patient with all our questions. Picking up the car a few days later, John was not available but he contacted us and made sure that we were taken care of by another well-informed sales person, Frank Tripoli, who made the final transaction and paperwork go quickly and effortlessly. I truly appreciated his explanation of all the buttons. The financing paperwork was explained to us very clearly and professionally by Nick Giarletta (with NO pressure). All in all, it was another good Dana Ford experience; and I would recommend Dana Ford highly. More

repair Very good service joe and artie always good to me a truly great team my car always feels like new after my visits thank you guys Very good service joe and artie always good to me a truly great team my car always feels like new after my visits thank you guys More

new vehicle was a pleasure working with this group of people, they work extra hard and went the extra mile to get me the deal that I felt more comfortable with, J was a pleasure working with this group of people, they work extra hard and went the extra mile to get me the deal that I felt more comfortable with, Juan, Nouri, Jeff and Jobi thanks for the attentive service and patience in getting the deal done. you guys rock!!!!! More