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Dana Ford Lincoln
Staten Island, NY
7,072 Reviews
Dana Ford Lincoln. Factory authorized Ford and Lincoln and Certified Pre Owned. Used vehicles. All Makes and Models. Value Lot for vehicles priced at 10000 and below. Dana has been serving the tri state area for over 30 years. Largest selection of new Fords, Lincolns and Mercurys in the area. Always hundreds of used vehicles in stock. Factory Authorized Service and Parts Departments.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 7,072 reviews
February 05, 2015
Pleasurable, non stressful, professional & friendly service Jeff was very friendly and professional. The service I received was quick and efficient. I would definitely bring my car back for service again withou Jeff was very friendly and professional. The service I received was quick and efficient. I would definitely bring my car back for service again without hesitation. It was an extremely pleasurable experience. More
by jmdimarty
Employees Worked With
Jeff Pikarsky
February 05, 2015
Just leased an Explorer and Escape… Living in Brooklyn, I didn’t immediately think to go over to SI for my vehicle. I looked into Dana Ford by calling them and was met with a very friend Living in Brooklyn, I didn’t immediately think to go over to SI for my vehicle. I looked into Dana Ford by calling them and was met with a very friendly reception. Once I visited, I got a deal that far surpassed my expectations. Joby Joseph was an absolute pleasure to work with. I’ve been in finance as a broker for over 20 years and I know quality (in a salesperson) when I see it. I also have to compliment Michael Passaro for his knowledge and tremendous professionalism. These two make a great team. I expect to be a client for a many years. More
by Roger Kapsalis
Employees Worked With
Mike Passaro
January 30, 2015
Great, fast experience! I was looking for a particular pre-owned certified make & model with specific features for 6 months...and found it at Dana Ford. The buying process wa I was looking for a particular pre-owned certified make & model with specific features for 6 months...and found it at Dana Ford. The buying process was easy and took no longer than 90 minutes from the moment I walked in the door to when I left. The staff was knowledgeable and friendly...Mike S., Frank C. & Mike P. were great to work with. Overall very favorable experience. Joanna H. Tinton Falls, NJ More
by Huismanj
January 27, 2015
Great Service I can't say enough about the service I recieved at Dana. I went there with a problem and Alexsandra and Elliott helped me to resolve the problem at no I can't say enough about the service I recieved at Dana. I went there with a problem and Alexsandra and Elliott helped me to resolve the problem at no time. Throughout the years that I've used Dana, I've always had exceptional experience. Highly recommended!!!!! More
by PCatanzaro
January 25, 2015
Dana customer service is for real The best experience I have ever had with a dealer. Everyone from the receptionist to the service area, I was treated politely and they honestly wanted The best experience I have ever had with a dealer. Everyone from the receptionist to the service area, I was treated politely and they honestly wanted to make me happy. More
by tomahawks
Employees Worked With
Pat in service, Frank Curry, Bobby Ingrassia
January 24, 2015
Excellent customer service Great experience. Dana Ford has a comfortable place to work while you wait for your car to be repaired. I have never received the kind of service that Great experience. Dana Ford has a comfortable place to work while you wait for your car to be repaired. I have never received the kind of service that I received from my service representative, Matthew Azriel. He actually kept me informed as to the progress of my repair. He made sure I had a comfortable place to work as I waited. Matthew did everything possible to make sure I was satisfied with my experience. He even walked me out front to get my car after the repair was completed. I've never received this good of care from a car dealership. Thank you, Matthew and Dana Ford! More
by Ray
January 20, 2015
Excellent Service Sam and Joe were both professional and took there time and explained all our options. Great experience.. I would definitely recommend Dana Ford and I Sam and Joe were both professional and took there time and explained all our options. Great experience.. I would definitely recommend Dana Ford and I will be returning to them for my next lease.. More
by como1219
January 20, 2015
Excellent Service i just purchased a 2015 Ford Fusion. I wasn't planning on buying another Ford, but in December my tire was damaged while driving on the highway. I w i just purchased a 2015 Ford Fusion. I wasn't planning on buying another Ford, but in December my tire was damaged while driving on the highway. I went to Dana that rainy saturday and was greated by Jeff Pikarsky. Unfortunately, Dana didn't have the tire, but Jeff went out of his way to send someone to pick up the tire in Jersey on a rainy saturday so I wouldn't have to wait until Monday. Because I had to wait a while for my tire, Jeff made sure I got a free oil change and even had my car washed. Litlle did Jeff know that the great service he provided made me decide to go with Ford for my next car. A month later I came in to get my new car and was greated by the sales rep, Joby Joseph. Joby was friendly, helpful courteous and treated my wife and I great. Thank you Joby, Jeff and Mike Passaro for your great customer service. I was sure that I was going to buy a acura mdx, but your great customer service won me over. Keep up the good work because your great customer service will seal the deal. I know that I will recommend Dana to everyone that is looking for a car. More
by nmmdjr523
Employees Worked With
Mike Passaro, Jeff Pikarsky
January 18, 2015
outstanding all around Just leased the 2015 ford eclipse. from the moment i walked in to the time i left was an outstanding experience. Thank you to all of Dana Ford Lincoln Just leased the 2015 ford eclipse. from the moment i walked in to the time i left was an outstanding experience. Thank you to all of Dana Ford Lincoln for making my search for a new lease pleasant and easy. More
by jldipaolo
Employees Worked With
Rich Harley, Matt Riccardone
January 16, 2015
Horrible I would have given them 0 Stars if possible. On November 25th I experience my worst car buying experience ever. After only looking at one vehicle a I would have given them 0 Stars if possible. On November 25th I experience my worst car buying experience ever. After only looking at one vehicle and driving it(took a total of 20 minutes), I told the salesman that I would like to proceed buying that one(2011 Ford F150) ..keep in mind I did zero haggling...I specifically asked NOT to have my credit ran as I was going to go through USAA. I was seated in his "office" area in the Lincoln side. I do not know the name of my salesman because he quickly told me he had a sickness and the he had to leave. He turned me over to someone else who was supposed to help me. Before he left I asked him to confirm that they received the loan paperwork from USAA as it was being faxed. I never heard back from him. I was asked however to move from the Lincoln office to the Ford side by a different person. I was in one of the sales cubicles for FORD for about 10 minutes when yet another salesman asked me to move to the "bullpen" area. I said sure, but...can someone please confirm my USAA paperwork made it through. They said they would check and escorted me to the bullpen area. Never heard back from that gentleman about USAA. About 30 minutes later a finance guy comes up to me and says that he can beat my USAA rate...I found this odd since he surely never ran my credit report since I specifically asked them not to...but bottom line I said "no", I would feel better just using USAA. (Later I found out that they ran my credit report 10 times completely hurting that part of my score). 10 minutes later the finance person comes back and says that if I go with the USAA method, I won't be able to buy the car today. I found this really absurd and told him "fine, I guess your dealership is the only dealership that has this dilemma" and I prepared my stuff to depart. A Finance Manager quickly found me and said that "yes" they can do the USAA method. I then stayed in the bullpen area for another 2 hours straight with no one even checking on me. NO TV in that area...just tables and chairs where I got to hear salesman talk to other customers about their private stuff, a DANA SALESMAN complain to another salesman for about 20 minutes on the fact that he wasn't doing anything that day because he heard he was going to get fired anyway....At this point I decided to go get something to eat since it didn't look like they were going to get to me any time soon, so I packed up my things to go eat...in which a salesman came running after me when I made it outside and told me "they had been looking for me because I was next"...yeah right. I could then go on to add they stupidity that followed based off the insurance that I had already switched over....but why bother. SO HERE IS THE REST OF THE STORY. THEY NEVER PROPERLY SUBMITTED MY PAPERWORK, SENT ME THE TITLE. I NOW HAVE THE TRUCK, THE TITLE, BUT NOOOOO LOAN. I FOUND THIS OUT WHEN I TRIED TO PAY THE LOAN THAT DOESN'T EXIST. SO ON THE 26TH OF DECEMBER I CALLED TO HAVE THIS RECTIFIED. I CALLED THE FIRST TIME, NO ONE CALLED ME BACK. I CALLED THE SECOND TIME, GOT AHOLD OF A SALES MANAGER WHO WAS SUPRISED BY THE SITUATION, AND WAS GOING TO GET BACK TO ME QUICKLY. TWO HOURS LATER, I CALLED BACK BECAUSE I HADN'T HEARD ANYTHING. THE RECEPTIONIST TOLD ME THAT THE SAME SALES MANAGER SAID HE KNOWS ABOUT THE PROBLEM AND WILL CALL ME BACK. IT IS NOW THE 15TH OF JANUARY...AND I HAVE STILL NOT RECIEVED A PHONE CALL. ARE YOU KIDDING ME!!!! More
by tssssm
Employees Worked With
Juan Estrella
