Dana Ford Lincoln

Absolute worst service department ever. You make an appointment bring in your car and then don't bother to look at it all day. They then have the nerve to ask you to reschedule or leave your car there appointment bring in your car and then don't bother to look at it all day. They then have the nerve to ask you to reschedule or leave your car there until whenever they decide to get around to looking at it. They do not provide loaner cars (unless car is kept over a day but at that point you are already out of a car all day and you can't even get a comparable car). I never had these issues at Bay Ridge Lincoln and I am so sorry to see them closed; always had a loaner as soon as I dropped off my vehicle and vehicle was always looked at during appointment. Car was never returned to me with dirt and oil marks inside and out either. This dealer rating is complete crap as well because they actually tell you to rate them 5* when you purchase or lease your vehicle. So I can see many people have obliged. More

the willingness to work with me was extremly welcomed and what actually made the deal on my lease. i would going forward recommend luigi and Joe to people. they had extreme patience with me as I was on a s what actually made the deal on my lease. i would going forward recommend luigi and Joe to people. they had extreme patience with me as I was on a strict budget and was very limited on what I caould do and they truly work very hard on getting what I go work with. More

Doug was very responsive and easy to work with. I was lucky enough to work with the GM on getting my deal done! I went in on a Sunday to pick up my vehicle and it was extremely busy! The Sales Manager l lucky enough to work with the GM on getting my deal done! I went in on a Sunday to pick up my vehicle and it was extremely busy! The Sales Manager let me know right away that he would work on my paperwork while I worked with the salesman to get everything else together. The experience was so smooth and actually fun, which is hard to do when you are buying such a big and important purchase. Sales Manager Mark and salesman Bob I. took care of me like I was their family! I highly recommend this dealership if you want an easy, positive, and family friendly experience! More

Overall the service was good. I was able to get the job covered under warranty. The car was returned in good condition and I did not experience any problems. Overall, the staff tried to provide good custom covered under warranty. The car was returned in good condition and I did not experience any problems. Overall, the staff tried to provide good customer care. They were concerned about my satisfaction. More

I think my experience with Dana Ford got better as time went on. When I first arrived no one came over to see if I needed help. After I was finally able to take a test drive, which I must say - Ford was th went on. When I first arrived no one came over to see if I needed help. After I was finally able to take a test drive, which I must say - Ford was the only dealership that allowed me to take a long test drive - I waited for 20 minutes for someone to come back and talk to me. It was when I was getting ready to leave that someone approached me for my feedback. I think it was when they saw I was serious about purchasing a vehicle that they became serious as well. On a very positive note, ultimately, we skipped through most of the negotiation game. Ford started with a fair price, and when I told them the lower price of another vehicle I was considering, they matched it, which led me to sign papers and leave a deposit that night. It only took two days for me to pick up the car. Even though I arrived early for my appointment, the finance person was able to see me almost immediately, and I received the car in good condition. Anthony spent a long time sitting in the car with me showing me all of the features the car had, and set up my phone to sync with the car. I appreciate the time he spent answering my questions. When I left the dealership, both the manager, Joe, and Anthony made it a point to tell me to come back or call if I had any questions whatsoever. All in all, once we were past the initial half hour, I received quality service, and will definitely not feel like I am being bothersome if I need to return. More

This buying experience has been the best experience that I've ever had at a dealership. I have purchased many vehicles in the past and have never been treated so curtiously by the whole staff from our Sale I've ever had at a dealership. I have purchased many vehicles in the past and have never been treated so curtiously by the whole staff from our Salesman Doug right down to the Finance Dept. and the Service Manager. I would highly recommend them to my friends and family. More

The guys at Dana Luigi Joe and Juan were terrific. I went in there very stressed due to mt lack of vehicle situation. Luigi was warm and welcoming and showed me around and was very confident in his knowledge in there very stressed due to mt lack of vehicle situation. Luigi was warm and welcoming and showed me around and was very confident in his knowledge of the vehicle i wanted. He showed me the most beautiful Ford Focus. That is the car wanted and he was very willing to help me in achieving this goal. We took it for a test drive and he was a true professional. Joe B. the manager was very welcoming helped in the financing process. I knew this would be a bit of a challenge but Joe did everything to get my financing approved. Joe was friendly and warm and helped us remain calm during the entire process. Juan in finance helped us work out affordable monthly payments and was truly a God send to a bad situation. Juan was friendly and warm and helped me relax during the process.The gentlemen i met at Dana are a true symbol of customer service at its ultimate best. There attitude and presentation was stellar. I was so nervous walking in there but walked out with a great new car and having met three great people who really care about their jobs and taking care of other people. They were true professionals and did a stellar job. I cannot thank them enough for their outstanding and hard work. I know that in the future Dana is the only car dealership i would ever consider. Again much thanks and praise to my new friends Luigi Joe B. and Juan at Dana. Words cannot begin to describe my gratitude to the three of you. Your perseverance and dedication to customer service is outstanding. Thank you Elaina Gatto and Joseph Dorney More

This is the sixth car i have purchased from Dana will not go anyone else thay are all great there, easy to deal with and friendly they go beyond the call off duty to help you they detail the car great for yo go anyone else thay are all great there, easy to deal with and friendly they go beyond the call off duty to help you they detail the car great for you take for test drives no many how may cars you ask to drive with no questions asked and they answer all questions professionally wouldnt go anywhere else More

I highly recommend this dealership. I went into DANA ford with nothing but high hopes and dreams. I was introduced to Luigi who was very charasmatic and friendly. He showed me the kind of cars I was interest with nothing but high hopes and dreams. I was introduced to Luigi who was very charasmatic and friendly. He showed me the kind of cars I was interested and we went for a test drive. One week later I returned to make a decision and everyone was very helpful. At first, I felt there was not going to be a deal but Luigi and most of the sales managers helped reach a deal and make my dream come true. Nouri was also very helpful in discussing the financial options I had for my new car. I thank them all and encourage anyone interested in purchasing a new car to go see Luigi at Dana Motors. I am glad to have started a relationship with them and look forward to future purchases . . . as dreams arise. More

At DANA the service i received was more than i expected,Dave, juan, and shawnna are by far the best managers,and sales people i have come across.thats why i am on my 7th vehicle and plan on doing expected,Dave, juan, and shawnna are by far the best managers,and sales people i have come across.thats why i am on my 7th vehicle and plan on doing more business with them. I do refer and advise other people to give them a try at DANA. THANKS DANA, DAVE,JUAN,SHAWNNA X Anthony DiPietro More