Dana Ford Lincoln

Never ceases to amaze with the turn around of good. My car showed the oil was needed to be changed and would usually do so on my own, but after the stellar customer service from my last experience at Da My car showed the oil was needed to be changed and would usually do so on my own, but after the stellar customer service from my last experience at Dana, I thought I'd double down and press my luck and avoid changing oil in the freezing cold. Dealership conducted a general inspection which is expected. As a mechanic myself I have a tendency to ignore minor niggles and let larger problems arise. Other dealerships I've dealt with would have never physically brought me a part in need of change for my input, they typically would change it, throw out the part regardless if it was bad or good, and made me pay for service that was not necessary in my opinion. Dana's mechanics and techs are certified and experts in their own right, and could have made the decision on their own to clean, adjust, and install said parts, but actually came to me for my opinion with their suggestions. Like it should be. Like I've stated before, totally revamped service department, excellent customer treatment, and in my humble opinion as a trained machinery technician, great craftsman ship (clean shop, and where work was conducted under hood everything was wiped down and secured properly. Great stuff. Not to mention the free car wash getting caked up rock salt off completely. More

wonderful experience at Dana Ford Mary was very the best sales rep that i have ever worked with. She found us the best price on our new mustang, we had a great experience working with Mary was very the best sales rep that i have ever worked with. She found us the best price on our new mustang, we had a great experience working with her. More

Pleasurable, non stressful, professional & friendly service Jeff was very friendly and professional. The service I received was quick and efficient. I would definitely bring my car back for service again withou Jeff was very friendly and professional. The service I received was quick and efficient. I would definitely bring my car back for service again without hesitation. It was an extremely pleasurable experience. More

Just leased an Explorer and Escape… Living in Brooklyn, I didn’t immediately think to go over to SI for my vehicle. I looked into Dana Ford by calling them and was met with a very friend Living in Brooklyn, I didn’t immediately think to go over to SI for my vehicle. I looked into Dana Ford by calling them and was met with a very friendly reception. Once I visited, I got a deal that far surpassed my expectations. Joby Joseph was an absolute pleasure to work with. I’ve been in finance as a broker for over 20 years and I know quality (in a salesperson) when I see it. I also have to compliment Michael Passaro for his knowledge and tremendous professionalism. These two make a great team. I expect to be a client for a many years. More

Great, fast experience! I was looking for a particular pre-owned certified make & model with specific features for 6 months...and found it at Dana Ford. The buying process wa I was looking for a particular pre-owned certified make & model with specific features for 6 months...and found it at Dana Ford. The buying process was easy and took no longer than 90 minutes from the moment I walked in the door to when I left. The staff was knowledgeable and friendly...Mike S., Frank C. & Mike P. were great to work with. Overall very favorable experience. Joanna H. Tinton Falls, NJ More

Great Service I can't say enough about the service I recieved at Dana. I went there with a problem and Alexsandra and Elliott helped me to resolve the problem at no I can't say enough about the service I recieved at Dana. I went there with a problem and Alexsandra and Elliott helped me to resolve the problem at no time. Throughout the years that I've used Dana, I've always had exceptional experience. Highly recommended!!!!! More

Dana customer service is for real The best experience I have ever had with a dealer. Everyone from the receptionist to the service area, I was treated politely and they honestly wanted The best experience I have ever had with a dealer. Everyone from the receptionist to the service area, I was treated politely and they honestly wanted to make me happy. More

Excellent customer service Great experience. Dana Ford has a comfortable place to work while you wait for your car to be repaired. I have never received the kind of service that Great experience. Dana Ford has a comfortable place to work while you wait for your car to be repaired. I have never received the kind of service that I received from my service representative, Matthew Azriel. He actually kept me informed as to the progress of my repair. He made sure I had a comfortable place to work as I waited. Matthew did everything possible to make sure I was satisfied with my experience. He even walked me out front to get my car after the repair was completed. I've never received this good of care from a car dealership. Thank you, Matthew and Dana Ford! More

Excellent Service Sam and Joe were both professional and took there time and explained all our options. Great experience.. I would definitely recommend Dana Ford and I Sam and Joe were both professional and took there time and explained all our options. Great experience.. I would definitely recommend Dana Ford and I will be returning to them for my next lease.. More

Excellent Service i just purchased a 2015 Ford Fusion. I wasn't planning on buying another Ford, but in December my tire was damaged while driving on the highway. I w i just purchased a 2015 Ford Fusion. I wasn't planning on buying another Ford, but in December my tire was damaged while driving on the highway. I went to Dana that rainy saturday and was greated by Jeff Pikarsky. Unfortunately, Dana didn't have the tire, but Jeff went out of his way to send someone to pick up the tire in Jersey on a rainy saturday so I wouldn't have to wait until Monday. Because I had to wait a while for my tire, Jeff made sure I got a free oil change and even had my car washed. Litlle did Jeff know that the great service he provided made me decide to go with Ford for my next car. A month later I came in to get my new car and was greated by the sales rep, Joby Joseph. Joby was friendly, helpful courteous and treated my wife and I great. Thank you Joby, Jeff and Mike Passaro for your great customer service. I was sure that I was going to buy a acura mdx, but your great customer service won me over. Keep up the good work because your great customer service will seal the deal. I know that I will recommend Dana to everyone that is looking for a car. More