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Dana Ford Lincoln
Staten Island, NY
7,183 Reviews
Dana Ford Lincoln. Factory authorized Ford and Lincoln and Certified Pre Owned. Used vehicles. All Makes and Models. Value Lot for vehicles priced at 10000 and below. Dana has been serving the tri state area for over 30 years. Largest selection of new Fords, Lincolns and Mercurys in the area. Always hundreds of used vehicles in stock. Factory Authorized Service and Parts Departments.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 7,183 reviews
January 16, 2015
Horrible I would have given them 0 Stars if possible. On November 25th I experience my worst car buying experience ever. After only looking at one vehicle a I would have given them 0 Stars if possible. On November 25th I experience my worst car buying experience ever. After only looking at one vehicle and driving it(took a total of 20 minutes), I told the salesman that I would like to proceed buying that one(2011 Ford F150) ..keep in mind I did zero haggling...I specifically asked NOT to have my credit ran as I was going to go through USAA. I was seated in his "office" area in the Lincoln side. I do not know the name of my salesman because he quickly told me he had a sickness and the he had to leave. He turned me over to someone else who was supposed to help me. Before he left I asked him to confirm that they received the loan paperwork from USAA as it was being faxed. I never heard back from him. I was asked however to move from the Lincoln office to the Ford side by a different person. I was in one of the sales cubicles for FORD for about 10 minutes when yet another salesman asked me to move to the "bullpen" area. I said sure, but...can someone please confirm my USAA paperwork made it through. They said they would check and escorted me to the bullpen area. Never heard back from that gentleman about USAA. About 30 minutes later a finance guy comes up to me and says that he can beat my USAA rate...I found this odd since he surely never ran my credit report since I specifically asked them not to...but bottom line I said "no", I would feel better just using USAA. (Later I found out that they ran my credit report 10 times completely hurting that part of my score). 10 minutes later the finance person comes back and says that if I go with the USAA method, I won't be able to buy the car today. I found this really absurd and told him "fine, I guess your dealership is the only dealership that has this dilemma" and I prepared my stuff to depart. A Finance Manager quickly found me and said that "yes" they can do the USAA method. I then stayed in the bullpen area for another 2 hours straight with no one even checking on me. NO TV in that area...just tables and chairs where I got to hear salesman talk to other customers about their private stuff, a DANA SALESMAN complain to another salesman for about 20 minutes on the fact that he wasn't doing anything that day because he heard he was going to get fired anyway....At this point I decided to go get something to eat since it didn't look like they were going to get to me any time soon, so I packed up my things to go eat...in which a salesman came running after me when I made it outside and told me "they had been looking for me because I was next"...yeah right. I could then go on to add they stupidity that followed based off the insurance that I had already switched over....but why bother. SO HERE IS THE REST OF THE STORY. THEY NEVER PROPERLY SUBMITTED MY PAPERWORK, SENT ME THE TITLE. I NOW HAVE THE TRUCK, THE TITLE, BUT NOOOOO LOAN. I FOUND THIS OUT WHEN I TRIED TO PAY THE LOAN THAT DOESN'T EXIST. SO ON THE 26TH OF DECEMBER I CALLED TO HAVE THIS RECTIFIED. I CALLED THE FIRST TIME, NO ONE CALLED ME BACK. I CALLED THE SECOND TIME, GOT AHOLD OF A SALES MANAGER WHO WAS SUPRISED BY THE SITUATION, AND WAS GOING TO GET BACK TO ME QUICKLY. TWO HOURS LATER, I CALLED BACK BECAUSE I HADN'T HEARD ANYTHING. THE RECEPTIONIST TOLD ME THAT THE SAME SALES MANAGER SAID HE KNOWS ABOUT THE PROBLEM AND WILL CALL ME BACK. IT IS NOW THE 15TH OF JANUARY...AND I HAVE STILL NOT RECIEVED A PHONE CALL. ARE YOU KIDDING ME!!!! More
by tssssm
Employees Worked With
Juan Estrella
January 16, 2015
Easy, fast, and hassle free. Liliana was more than nice to me and accommodating during my recent purchase of a new Mustang. I've had bad dealership experiences in the past, parti Liliana was more than nice to me and accommodating during my recent purchase of a new Mustang. I've had bad dealership experiences in the past, particularly with Dana but she assured me that the dealership was under new management and had undergone vast changes. She constantly offered me coffee and refreshments and was able to connect with me on a level that made me feel as if I were a guest and not just a wallet. Thanks! More
by Swiftspeed10
January 16, 2015
new car We just purchased a new 2015 Lincoln MKX and Shaunna Boreham was our sales rep. She was friendly, helpful, courteous, efficient, Jennifer and Ben Sa We just purchased a new 2015 Lincoln MKX and Shaunna Boreham was our sales rep. She was friendly, helpful, courteous, efficient, Jennifer and Ben Sarullo More
by oldage70
Employees Worked With
Shaunna Boreham
January 14, 2015
"ATTENTION TO DETAIL" From my phone call to Dana Service, to the pick up of my car, service advisor Alexsandra explained every step and went out of her way to make me feel From my phone call to Dana Service, to the pick up of my car, service advisor Alexsandra explained every step and went out of her way to make me feel comfortable knowing that I would need to leave my car for several days. Within the following days after leaving my car, Alexsandra left me phone messages and e mails informing the progress of the servicing. Alexsandra also made the rental process easy with no stress. Dana Ford obtained a high-end service advisor and should celebrate her service and attention to detail. Thank you very much for such a seamless process. I have my car back and it's wonderfully washed with a stunning shine. More
by Ramon
January 13, 2015
Leasing a new car. The men and women at this dealership have made my experience a fulfilling and wonderful experience. 2015 Ford Escape was a perfect match, the Sales/F The men and women at this dealership have made my experience a fulfilling and wonderful experience. 2015 Ford Escape was a perfect match, the Sales/Finance personnel knew what they are selling, and quality of the product. I would recommend this dealer to anyone who wishes to have a good buying experience. More
by Elda_Oromis
January 11, 2015
Customer Service Experience From the moment I arrived at the dealership Jeff Pikarsky provided a professional greeting and proceeded to explain the service that would be performe From the moment I arrived at the dealership Jeff Pikarsky provided a professional greeting and proceeded to explain the service that would be performed. He provided updates on a regular basis and concluded the experience with a handshake and escorted me to the car. I was so impressed with the speed of the service and the professionalism of Jeff. Thank you FORD for hiring such an experienced and genuinely polite gentleman. Elissa DeMartini More
by Elissa DeMartini
Employees Worked With
Jeff Pikarsky
January 11, 2015
Very good experience Frank was extremely responsive and friendly and was great at getting back to us with all our questions. Nouri was so organized, thorough, knowledg Frank was extremely responsive and friendly and was great at getting back to us with all our questions. Nouri was so organized, thorough, knowledgable and easy to work with. He made everything crystal clear and was a pleasure. It was an overall great experience More
by happycustomer
Employees Worked With
Frank Curry, Nouri Aktouf
January 10, 2015
Such a wonderful experience! We were very happy with the service we received at Dana Ford! Marvin, our salesman, had the perfect approach for us. Friendly, sincere, energetic, and We were very happy with the service we received at Dana Ford! Marvin, our salesman, had the perfect approach for us. Friendly, sincere, energetic, and warm. We never felt hustled. The car business has such a reputation that we came in ready for battle, but Marvin immediately disarmed us with his candor and we could tell right away that he was on the level. Being treated with such dignity and respect made us think we could feel good about giving our money to Dana Ford. There was really a first-class, VIP feeling about the whole encounter. My 70 year old mother and infant daughter stayed in the waiting area for the six hours we were there, and both Marvin and the rest of the team went out of their way to make sure they had everything they needed to feel comfortable, from free espresso to a children’s playroom. One of the most important factors for us was how everything felt from the heart, not phony. Marvin really went above and beyond the calf of duty in a way we wouldn’t have expected. Replacing the car battery (at our request) meant that our newly purchased car would have to pass inspection again. But because it was evening and the garage crew had gone home, we would have to bring the car back the next day. When Marvin realized what a disappointment that was to us, he himself came to Brooklyn the next day, brought our car back to SI while we were at the office, passed it through the inspection and brought it back to Brooklyn again, all on his own time. Talk about going the extra mile! We would highly recommend Dana Ford, and Marvin, to anyone looking for a new vehicle. More
by Betten
Employees Worked With
Marvin Durazno
January 10, 2015
great experience! After dealing with Scarsdale Ford for many years, we have just moved into the area and were welcomed by Dana Ford with opening arms from their service After dealing with Scarsdale Ford for many years, we have just moved into the area and were welcomed by Dana Ford with opening arms from their service department and overall dealership. Just recently, we visited the service department several times and dealt with Matthew Azriel who has been exceptional in representing Dana Ford and thats one of reasons why they have sold my next car. More
by victor
January 07, 2015
Good service and cappuccino Very happy with sales woman Mary G. She made the car buying experience pleasurable. I would return and would see Mary again. Also the showroom was qu Very happy with sales woman Mary G. She made the car buying experience pleasurable. I would return and would see Mary again. Also the showroom was quite nice. More
by Scoop105
Employees Worked With
Mary Graffeo
