Dana Ford Lincoln

Horrible dealership, unpleasant staff, uncooperative, I’ve had issues with salesmen lying and another employee had to step in and call him out on what he did, and he corrected the situation, not my first I’ve had issues with salesmen lying and another employee had to step in and call him out on what he did, and he corrected the situation, not my first issue with this dealership, regret buying here for sure More

Great service as usual That's why I keep coming back! What more can I say? What more can I say? More

Very good experience Ching was very thorough and professional. He helped the lrocess go smoothly professional. He helped the lrocess go smoothly More

Collin was great at keeping me informed about the status of my vehicle, explained everything and pickup/dropoff was incredibly easy of my vehicle, explained everything and pickup/dropoff was incredibly easy More

This was the worst car buying experience I have ever had in over 54 years of buying cars. There is really nothing positive that I can say about this entire buying process. Spoke with many different people in over 54 years of buying cars. There is really nothing positive that I can say about this entire buying process. Spoke with many different people there--none of them had any answers to my questions. I was always told that I will have to get back to you. They never did. It took me many phone calls over several days to get what answers I did get, only to find out that their information had no basis in truth. Phone calls were not returned, final buying price was not accurate--they forgot to "add" something. I never haggled with their price, I did not trade a car in--I paid their price in full, I did not even finance the car and not one person could even tell me when my car would be delivered to me. It just showed up one day--with absolutely no notice from this dealership. No one could even give me that information of when it would be shipped even though I asked and asked and asked. No one there seems to know what the other person is doing, messages apparently never get delivered to the correct person and the one you need the most---gee--he just took off for the day---and gee--no one here seems to know how to pick up where he left off. I've had so many--"we understand you must be frustrated"---they have no idea even what they are saying. I bought this car online and I live in another state--apparently, no one knew how to do the paperwork, or even tell me if the car had a spare tire and was it a full size tire or a donut. That was above their pay grade. But mostly, what I got from this dealership was just not caring and total ineptness in almost all departments. I asked them to make sure that an "owners manual" came with the car--they told me it did. In truth? They never gave me an owners manual. I asked for and was guaranteed that all dealer stickers be totally removed from the car--I was guaranteed that would be no problem. The car was delivered with dealership advertising stuck onto the car. I now have to pay someone to carefully get rid of what this dealer stuck onto this car. This is only a very few things that didn't go right---the list is quite long. And did I even get a tiny thank you for buying this car?? Crickets---that is what I got from this dealership. NOTHING. Would I ever recommend this dealership to anyone---only an enemy. I am now going to voice my feelings to the Better Business Bureau. I hope that someone is listening and that another won't have to deal with this dealer as I did. More

Excellent customer service all around. The experience took just a few hours to complete and was easy. The experience took just a few hours to complete and was easy. More

Great place ! Love going Great customer service. Quick especially if you bought the car from them! Love going Great customer service. Quick especially if you bought the car from them! More

Very nice employees were all great What I like the most there was no pressure there was no pressure More

Great service, very professional Great sales staff, Great prices, huge inventory. Great selection Very accommodating prices, huge inventory. Great selection Very accommodating More

This was my 20 th veh with Dana excellent service I would recommend Dana for a new or preowned veh recommend Dana for a new or preowned veh More