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Dana Ford Lincoln - Service Center

Staten Island, NY

About
Employees
Reviews
4.4
2,485 Reviews
Dana Ford Lincoln. Factory authorized Ford and Lincoln and Certified Pre Owned. Used vehicles. All Makes and Models. Value Lot for vehicles priced at 10000 and below. Dana has been serving the tri state area for over 30 years. Largest selection of new Fords, Lincolns and Mercurys in the area. Always hundreds of used vehicles in stock. Factory Authorized Service and Parts Departments.
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Call Service Center (718) 983-8700

266 West Service Rd.

Staten Island, NY

10314

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2,485 Reviews of Dana Ford Lincoln - Service Center

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July 18, 2022

Received excellent and speedy service on a recall. Harley was very professional and everything was done as promised. Love my Lincoln! More

by mullane1963
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Harley Schick
Report | Print
Jul 20, 2022 -

Dana Ford Lincoln responded

Thank you for visiting Harley & the team here at Dana Ford Lincoln! We appreciate your positive feedback and hope we can be of service again in the future!

July 18, 2022

great service on my Mercury Milan. clean and safe waiting area. friendly staff and fast service. More

by Lisalew65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harley Schick
Report | Print
Jul 20, 2022 -

Dana Ford Lincoln responded

Thank you for trusting the Dana Ford team with your vehicle! We're grateful for your positive feedback and hope to see you again in the future!

July 18, 2022

Service was done quickly with no issues. I got my car back nice and clean. More

by AL.FREDO2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Camille Baker
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Jul 20, 2022 -

Dana Ford Lincoln responded

Thank you for visiting our team here at Dana Ford! We appreciate your business and hope we have the opportunity to serve you again in the future!

July 18, 2022

Service associates was extremely helpful and remembered me from the first time. My car was dropped off at my house when the service was completed and it was completely cleaned loved the service More

by jackieboy7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Felix Gonzalez
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Jul 20, 2022 -

Dana Ford Lincoln responded

Thank you for your kind review! We're so happy that our team took such excellent care of you! We look forward to seeing you next time at Dana Ford!

July 18, 2022

Easy to book, and I received many reminders about my appointment. The place is soo big that you can sit and relax while they take care of your car! Everyone is very friendly! More

by enrique.napoles
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lori Allotta
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 20, 2022 -

Dana Ford Lincoln responded

Thank you for the fantastic feedback, Enrique! We appreciate you coming to visit us here at Dana Ford and hope we have the opportunity to serve you again in the future. Take care!

July 17, 2022

Service is always amazing. They always get us in and out without no issues. Thank you More

by vanhool3
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hazem Radwan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Curran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle Barbaria
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Jul 19, 2022 -

Dana Ford Lincoln responded

It's our privilege to serve you! Thanks for being a Dana Ford customer. We look forward to your next visit!

July 16, 2022

Great customer service and treatment from the staff. Will continue to purchase and service my vehicles from Dana More

by Screen name
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hazem Radwan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eloiza, Steve Riccardone, Harley Schick
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Jul 19, 2022 -

Dana Ford Lincoln responded

Thank you for giving us the opportunity to earn your business! We appreciate your positive feedback and look forward to your next visit with us here at Dana Ford!

July 14, 2022

Very willing the service department to help with any questions and the work is great More

by jvazquez12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryder Quispe
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Jul 15, 2022 -

Dana Ford Lincoln responded

Thank you for the wonderful review of our Dana Ford service team! We appreciate your support and look forward to seeing you next time!

July 14, 2022

giving 1 star because I couldn't give a 0. As the old saying goes if you have NOTHING nice to say don't say anything at all. My lips are sealed. Don't say I didn't warn you. More

by kimmy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Vincent Langilotti
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2022 -

Dana Ford Lincoln responded

Hi Kimmy, we would love to know more about your experience and why it was such a negative one. Please feel free to reach out to us so we can ensure that your next visit will be a five-star one. Doug Hansen - GSM - 718-983-8700 ext 262

Jul 19, 2022 -

kimmy responded

I called on or about June eighth to make an appointment and was told if I needed a loaner car the earliest appointment would be June 22 so I made the appointment. I called numerous times to inquire about the car and was told they had not looked at it yet I called again and again and still they had not looked at the car. I was told I was in the queue whatever that means I finally called back on the 29th I believe and was told by my advisor I TOLD YOU which she never did there’s a backlog of parts, so I said to her if you haven’t looked at my car yet how do you know what part I need. To make a long story short I finally got my car back on July 11 three weeks after I had dropped it off only to find out all my brand new 2021 Lincoln navigator after owning it for only 4 months needed was Balancing of my tires and they re-programmed it. I don’t know what that means because as of today which is a week and a day that I picked up my car I still don’t have any paperwork because apparently the technician did not sign off on the work. I was promised phone calls from numerous people which I have not gotten, needless to say. One person that I will say was extremely kind and genuinely seemed to care about my frustration was Louda. Needless to say I will never buy another car from Dana

Jul 22, 2022 -

kimmy responded

So to add to my frustration we finally picked up the truck on July 11 my “ADVISOR” not sure why she has that title she had little to no advice told us she could not give us the paperwork because the technician did not sign off. After numerous calls in the last two weeks I finally got the paperwork yesterday July 21

July 11, 2022

My service was done very fast and efficient. The staff is very personable and pleasant. More

by rdwhite001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil Barrow
Report | Print
Jul 11, 2022 -

Dana Ford Lincoln responded

Thanks for the five stars! We hope to see you back here at Dana Ford for many future experiences to come!

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