Dana Ford Lincoln - Service Center

There service magr Keith is a liar. Was charged for a toll to return a loaner car for a warranty transmission problem. Was told I would be credited back to my CC. Never happened. Would NEVER buy or vis toll to return a loaner car for a warranty transmission problem. Was told I would be credited back to my CC. Never happened. Would NEVER buy or visit them again. More

Dealing with Antonie in sales was a pleasure. After getting vehicle home we noticed streak marks on driver side doors and body . Looked like some kind of light grease. After a wash and fine polish it w getting vehicle home we noticed streak marks on driver side doors and body . Looked like some kind of light grease. After a wash and fine polish it was fine . More

I have been a customer at Dana Lincoln for more than 10 years. The last 7 years I have worked with Chuck Puhan for all my service needs. He is always professional and keeps me well informed about my Naviga years. The last 7 years I have worked with Chuck Puhan for all my service needs. He is always professional and keeps me well informed about my Navigator. The best service advisor I have ever dealt with. Thank you once again Chuck for all your help. More

Terrible Customer Service I should have known better from my first terrible experience with Dana Lincoln since when I originally was looking for my car, the service was so horr I should have known better from my first terrible experience with Dana Lincoln since when I originally was looking for my car, the service was so horrific I had decided to proceed with Lincoln of Queens instead (which was a pleasure). Back then I was not living in Staten Island but now that I do reside on the island I decided to contact Dana Lincoln to service my lease. My car will be going back in a few months, but since the engine light has turned on I wanted to check it since I drive with my infant son everyday. When I called Dana Lincoln Service the woman who answered did not even listen to my issue for service but rather saw I had months left and instead of scheduling an appointment put me on hold and all of a sudden I am on the phone with a sales rep. She did not tell me she was forwarding me to sales nor did I ask. What I asked for was an appointment for Service. When the sales rep sent me back to the original woman I spoke with she dismissively said that since I wasn't looking to return the car and lease a new one at the moment, that and I quote "due to the holiday season they are backed up and will not be able to get me an appointment to check the engine till FEBRUARY 24th"!!!!!!!!! Of course my response was absolute shock and to which she sighed and asked what color the engine light was and responded that "it should be fine to drive with the engine light on but if it turns red that I must stop driving it and have it towed." I explained to her that this was unacceptable and dangerous . My husband then spoke to this woman and she left us on hold for over 10 minutes to speak to "Keith". She finally came back and said Keith was unavailable to speak to us as he was with a customer and would contact us back in 10 minutes. It has been two days since. In the interim, I decided to contact Queens Lincoln Service Department. The woman we spoke to was such a pleasure, who not only offered me an appointment the first of the week that followed, they are DRIVING HERE TO THE END OF STATEN ISLAND TO PICK UP MY CAR, LEAVE ME A LOANER, SERVICE MY VEHICLE AND THEN DRIVE IT BACK TO ME. The crazy thing is, is that I WILL be getting another Lincoln and I was waiting till next month to purchase but based on the service with Dana, I rather drive all the way to Queens then simply drive the 10 minutes to Dana. Everyone should always receive top notch service, but being a Vice President of Sales for over 10 years, I know from my experience that there is even more of attention that should be given for a prospective customer. Make the experience a memorable one to ensure the loyalty of the customer and remind them of the quality of Lincoln. The reason people purchase luxury vehicles is not only to have the beautiful car but also to have ease of purchase and ease of service. I would never recommend my family, friends, or clients to Dana Lincoln and to the viewers of this review. More

Lose the car for minimum a week Whenever my car needs service, I lose it for minimum a week at a time, regardless of what the issue is. I brought my car in back in June to have it lo Whenever my car needs service, I lose it for minimum a week at a time, regardless of what the issue is. I brought my car in back in June to have it looked at since the clips on the bottom of the seat no longer stay attached. We went back and forth on how the warrantee would cover the fix, whether repaired or replaced until finally they stopped calling to update the status. I called at the beginning of September and made my own appointment for October 1st and then spoke to my adviser to make sure it would be taken care of. He told me it should be really fast and I would have it back 2 days later. October 28th and I still do not have my car back. I had been calling every day for status updates, sometimes receiving them and sometimes no one would call back with the update. I've even tried leaving messages for the service manager, who also does not call me back. On week 3, I was told that the place they brought my car didnt fix it so they brought it somewhere else. Week 4 I was told the 2nd place told them it could not be repaired it needed to be replaced. 28 days and my car is still not done. Being that I've been trying to get my car there to be repaired since June and now it is October 28th, this is beyond ridiculous. More