Dana Ford Lincoln - Service Center

I bought a 2013 mustang GT/CS from another dealership (sea breeze ford). i will never step foot in that dealership again, rude employers! i brought my car to Dana Ford Lincoln of Staten Island with a bad (sea breeze ford). i will never step foot in that dealership again, rude employers! i brought my car to Dana Ford Lincoln of Staten Island with a bad rear axel they had my car fixed and working within the same day of drop off, great communication from dealership to me, they called me twice,first call was to let me know about how the test drive went and what was wrong with the car, the second call was that the car was finished in outstanding time! faster then bringing it to a friends garage it was in and out! i personally give this dealership 5 stars.... thank you Nouri Aktouf! More

when i purchased my 2009 linc MKS FROM LONG ISLAND DEALER ,I PROMISSED MY SELF I WILL NEVER BUY FORD products again ,untill i took my car to this dealership for service ,everybody there was super nice an pro ,I PROMISSED MY SELF I WILL NEVER BUY FORD products again ,untill i took my car to this dealership for service ,everybody there was super nice an proffesional .work was done fast acurate and correct with a huge smile on their faces ,i could not belive that finaly american car dealers have improved to this high lbvel , they made me change my negative feelings about ford ,COULD NOT HAVE BEEN ANY HAPPYER.thanks to Kaylagh-Diana-Matt.from service dept .wish you all great and continuous sucsess More

Just wanted to give a thumbs up on the service I always received. I've been dealing with Tom for about 4 years or more. I can only give the greatest tanks to them all. But a special thanks to Tom. He w received. I've been dealing with Tom for about 4 years or more. I can only give the greatest tanks to them all. But a special thanks to Tom. He was always respectable, curtious and friendly, I've been to other places in the past and they were like rotten fish. I also want to give my thanks to the service manager Rich he was aces. They always make my unfortunate circumstances with my car a pleasent one The donut man from Pa Victor More

My wife and I have been retaining the services of Dana Ford Lincoln Mercury for maintenance of our 2002 Ford since 2008. Unfortunately, our 2002 Ford needed a new engine and the cost was more than the val Ford Lincoln Mercury for maintenance of our 2002 Ford since 2008. Unfortunately, our 2002 Ford needed a new engine and the cost was more than the value of vehicle so we decided to trade it in and use the proceeds towards the purchase or a lease of a used Ford vehicle. When we arrived at the dealership, we were greeted immediately by Roy Alston. He was very professional, attentive and extremely knowledgeable. He understood our situation and answered all our questions and concerns regarding the options to either finance or lease a used or a new vehicle. He showed us their extensive collection of Ford vehicles. We were very impressed with their variety of models that tailored to every budget. Based on all of the the helpful information Mr. Alston provided to us, we decided to lease a 2013 Ford Edge instead of a used vehicle. Thanks to Mr. Alston, we were able to lease a new car for the first time in our lives. Besides Mr. Alston, the entire staff at Dana Ford Lincoln Mercury were extremely helpful and professional. We witnessed how attentive their entire staff were to every person that came to their dealership to inquire about a possible purchase or lease of a vehicle on that day. The had a full house of potential customers. We are extremely satisfied and thrilled with the services provided to us by Roy Alston and Dana Ford Lincoln Mercury. We will continue to retain their services for the rest of our lives and will lease another new vehicle from them when our lease expires in 2014. Thank you Roy Alston and Dana Ford Lincoln Mercury for everything. More

My wife and I with our two young children were traveling from Florida to long island for a surprise party it was memorial day weekend when we broke down on the Staten Island expressway not knowing what to d from Florida to long island for a surprise party it was memorial day weekend when we broke down on the Staten Island expressway not knowing what to do or where to go we were towed to Dana ford 45 minutes before they were to close for the day. We were greeted by Joe Dunn he saw how upset we were and said that he needed to help he made a terrible situation much better. We found out that there was a recall on our 99 wind star with the rear axle he checked his computer and had one in stock he asked his team if they would help us. They did like a pit crew they installed the axle and other items that also had a recall on them we were amazed how professional Joe and the crew were we actually felt like V.I.P's the way we were treated in no time we were on our way. We told our family and friends how great Dana Ford is and that every dealer no every business should have a guy like Joe Dunn working for them. Joe we can not thank you enough for going above and beyond the call of duty you were truly a blessing to us. More

I blew out my tire around the corner from the dealer. I drove it in and they took me right away. The price was great! Free coffee was awesome, seats were very comfortable Best of all the service was exce drove it in and they took me right away. The price was great! Free coffee was awesome, seats were very comfortable Best of all the service was excellent ! More

Excellent customer service!!! Joe Dunn was terrific kept me updated on my vehicle I never once has to call him because he called me everyday and give me an update on my car. I'm a very happy customer. Thank me updated on my vehicle I never once has to call him because he called me everyday and give me an update on my car. I'm a very happy customer. Thank you so much Joe for all your help. More

i had a great experience with the service department. Friendly service reps and work was completed as promised. i was notified when work was completed and vehicle was ready to be picked up. i was made Friendly service reps and work was completed as promised. i was notified when work was completed and vehicle was ready to be picked up. i was made aware of 'The Works' service package deal. Service rep was Joe Dunn, who checked into a squeak coming from front end and had problem fixed. they even did my NY state inspection which was expiring. More

Mr. Steiner and Mr. Dunn where very helpful .Quality of work was ok after sun roof repaired the 1st time had to go back because it made a rattling noise. work was ok after sun roof repaired the 1st time had to go back because it made a rattling noise. More

Service was quick and friendly mr dunn offered a loaner car and car wash in addition when I leased the car both the sales person and manager joe were wonderful joe dunn made my visit to service an overall car and car wash in addition when I leased the car both the sales person and manager joe were wonderful joe dunn made my visit to service an overall pleasant experience More