Dana Ford Lincoln - Service Center

Service Sucks Got a recall from Ford for my airbags. Called Dana Ford with recall info, gave VIN number, made appointment for 1 month later during my work vacation. Got a recall from Ford for my airbags. Called Dana Ford with recall info, gave VIN number, made appointment for 1 month later during my work vacation. Bring in car 7:30 am, they tell me "we can only verify the vehicle VIN number right now. We have to order the parts next. That's how Ford makes us do it." What !?!? I made an appointment 1 month in advance, just so they could look at my car and verify its VIN number. Now I have to wait for the parts to arrive, then make another appointment to have it fixed? Unbelievable that any company can work this way. More

Throttle Body Replacement I had some trouble with my leased Ford Edge which turned out to be the throttle body. When I took the car in, Artie was attentive and helpful. He wa I had some trouble with my leased Ford Edge which turned out to be the throttle body. When I took the car in, Artie was attentive and helpful. He was like my personal troubleshooter. The repair was completed in a timely manner. I hadn't used Dana's service department in a long time, but this this experience makes me sure that I'll come back. More

Excellent courteous service We bought two Lincolnshire from Dana. We brought them in for service. The service manager Anthony Fallacaro spoke with us for ten minutes explaini We bought two Lincolnshire from Dana. We brought them in for service. The service manager Anthony Fallacaro spoke with us for ten minutes explaining some of the features that we were unsure of. He was very knowledgeable and courteous. Anthony is an excellent service manager. The service assistant, Lydia DiFinizio, was very informative and diligent in handling our needs. She was extremely personable and engaging. Lydia is a real asset to the Dana dealership. More

Amazing Service!! I brought my second car down for service yesterday . I have a tight schedule due to medical problems. Bobby Ingrassia AGAIN helped me get in and out w I brought my second car down for service yesterday . I have a tight schedule due to medical problems. Bobby Ingrassia AGAIN helped me get in and out within an hour!! I always get VIP treatment at Dana!!! Lydia Difinizio helped make the service experience quick and easy. Bobby is like family and that's how he treats me!! Love this place!! More

Great Service This is my 2nd car I have bought from Dana Lincoln. They provide great customer service from the sale of the vehicle to when I bring it in for an oil This is my 2nd car I have bought from Dana Lincoln. They provide great customer service from the sale of the vehicle to when I bring it in for an oil change. They are always expedient and courteous with their service. I always leave satisfied! I also love the Saturday hours which are very convenient. More

fastest Jeff in sevice was amazing. Got the part i needed next day. And installed in under an hour..jeff your the man. Service was top notch, thanks Jeff in sevice was amazing. Got the part i needed next day. And installed in under an hour..jeff your the man. Service was top notch, thanks More

Recall Service Service and communication provided by Adviser Jaimie Liga was top notch Have used Dana service on my two Ford vehicles for years and tryst them to do Service and communication provided by Adviser Jaimie Liga was top notch Have used Dana service on my two Ford vehicles for years and tryst them to do a great job Waiting area, should you choose to wait is most pleasant More

Excellent Service Jeffrey Pikarsk was my service advisor. He is an asset to the department, and the dealership. My service was completed in an expedited fashion, and wa Jeffrey Pikarsk was my service advisor. He is an asset to the department, and the dealership. My service was completed in an expedited fashion, and was a pleasurable experience. More

Oil Change We came in on Saturday at approximately 1:00 P.M and was greeted by a young lady who handled our situation with the utmost care , courtesy and knowled We came in on Saturday at approximately 1:00 P.M and was greeted by a young lady who handled our situation with the utmost care , courtesy and knowledge of her job. As a matter of fact we needed to leave to do other errands so she hooked us up with a loaner for about 2 hours. Dana Lincoln has absolutely the best customer service I have ever experienced. That is why we will be leasing #4 from them in November 2016. Great work guys (and gals) More

great service service folks were courteous, professional and honest! i was in and out in an hour! also included was a quick car wash...well worth it service folks were courteous, professional and honest! i was in and out in an hour! also included was a quick car wash...well worth it More