Dana Ford Lincoln - Service Center

Let me start off by saying I never complain about service anywhere and quite opposite, I will call owners, managers, etc of businesses I deal with just to tell them I was happy with whatever I received. But anywhere and quite opposite, I will call owners, managers, etc of businesses I deal with just to tell them I was happy with whatever I received. But with that said, NEVER in my life of purchasing 6+ cars has there ever, ever been such a horrendous experience. Without going into the full experience, I was purchasing their highest end truck when I confirmed SEVERAL times that it was a 'limited edition' they were bringing in from another dealership, but something didnt add up since the sales girl (no longer there) told me she researched the car and it was not. All my internet searches supported the same. I wanted confirmation via the window sticker that the senior manager initially told me he couldn't provide since it was a truck they were bringing in. Once I told him I would not purchase it there if I couldnt see a sticker, miraculously he faxed one over to me in about 10 minutes but forgot to remove the other dealerships name from the bottom!! Of course, I called that dealership and they said 'NO' it was not the limited. Once I politely confronted him, he got indignant and HUNG UP on me. Would you want this person helping you or representing your business? I then went to Flemington Ford in NJ (had the best experience of any dealership I have ever dealt with) as SEVERAL people on the Island recommended them and after exhaustive research they were able to find me one. After a few months, my car needed a SIMPLE update to the map/direction system so my Flemington sales person said it was really standard so to bring it here. It took 3 days AND CAME BACK WITH SCRATCHES ON THE FRONT BUMPER. Couple that with it covered in mud outside and in the drivers seat and my tire pressure light on I was outraged, yet remained calm. Bottom line is I brought it back AGAIN for body shop work, cleaning and to reset the tire light I told was just a computer adjustment. 3RD time there, scratches were fixed, car FILTHY and light still on. Once again, I was apologized to for the dirt and they would send somebody out to pick it up and bring it back which didnt happen for two weeks. Following this I brought my car to a gas station only to find that a VISIBLE nail was in my tire, hence the reason for the light. 4 WEEKS LATER they have FINALLY fixed the tire and have cleaned it!! Seriously, I have heard horror stories from people on the Island which is why Flemington (on average) sees 1 person a week from here!!!!! More

the throttle body on my ford edge was not working the engine light was on, while i was there they recomended that i change my oil.Everything was taking care of promptly I would like to thank ford for engine light was on, while i was there they recomended that i change my oil.Everything was taking care of promptly I would like to thank ford for hiring people that care about the customer,I will definitely recomend this dealership to my friends and family More

The service representative named above was very helpful with the intake process of my problem with my auto. He was friendly and courteous and was knowledagable when I described to him what the problem was with the intake process of my problem with my auto. He was friendly and courteous and was knowledagable when I described to him what the problem was with my auto. My problem was quickly diagnosed by the service mechanic. My car was repaired and returned to me very quickly. Both, service representative and mechanic who diagnosed the problem should be commended. They are a credit to your dealership. More

everyone so far at the dealership has been friendly and helpful and this is my second vehicle purchased at dana motors. when i have called for service they were very accomadateing and any issues i had with helpful and this is my second vehicle purchased at dana motors. when i have called for service they were very accomadateing and any issues i had with my vehicles they were attended to with out any appointment More

Understanding the economic times, I think the oil change was a little pricey, labor included, around $45....since they are the only FORD dealer on SI, I really don't have a choice. I wouldn't trust a "quik was a little pricey, labor included, around $45....since they are the only FORD dealer on SI, I really don't have a choice. I wouldn't trust a "quik lube" so my only option is DANA. That being said, I know they are reputable, so I will be back. More

I needed a part for my 09 Fusion. Anthony was very quick, courteous and helpful in giving me the correct part. I was surprised he gave me a follow up call, when the part came in. I look forward to working wi courteous and helpful in giving me the correct part. I was surprised he gave me a follow up call, when the part came in. I look forward to working with Dana Ford using Anthony for my next needed part. By the way, if you need a part ask for Anthony. He is a pleasure to work with. More

Absolute worst service department ever. You make an appointment bring in your car and then don't bother to look at it all day. They then have the nerve to ask you to reschedule or leave your car there appointment bring in your car and then don't bother to look at it all day. They then have the nerve to ask you to reschedule or leave your car there until whenever they decide to get around to looking at it. They do not provide loaner cars (unless car is kept over a day but at that point you are already out of a car all day and you can't even get a comparable car). I never had these issues at Bay Ridge Lincoln and I am so sorry to see them closed; always had a loaner as soon as I dropped off my vehicle and vehicle was always looked at during appointment. Car was never returned to me with dirt and oil marks inside and out either. This dealer rating is complete crap as well because they actually tell you to rate them 5* when you purchase or lease your vehicle. So I can see many people have obliged. More

Overall the service was good. I was able to get the job covered under warranty. The car was returned in good condition and I did not experience any problems. Overall, the staff tried to provide good custom covered under warranty. The car was returned in good condition and I did not experience any problems. Overall, the staff tried to provide good customer care. They were concerned about my satisfaction. More

First, Sorry for my broken English. When I walked in because my car needed a new batery, Mr. Vinny tryed to help me, then Mr. Danny came speaking spanish and helped me. I was so glad that there is someo because my car needed a new batery, Mr. Vinny tryed to help me, then Mr. Danny came speaking spanish and helped me. I was so glad that there is someone that could help me in my language. They both were friendly and helped me with the batery. They told me that I have to change some cables. Next month I will change them. They asked me if I had to go somewhere, so they could take me there and pick me up again when my car was ready. It was nice of them. I just went to eat and Mr. Danny called me that my car was ready. The price were good, not too expencive... and I didn't have any more problem. I'm very happy with the service and the staff. I always tell my friends that speak spanish that there is someone at Dana that always help us in our language. Vinny and Danny, keep doing a good job, they must be happy having you two there. Thank you Dana for the great price and great service. More

Frank Deo and his parts department are second to none. I have owned my auto body shop for thirty plus years and have followed Mr. Deo for over fifteen of those years. He is like a walking Ford encyclopedia. have owned my auto body shop for thirty plus years and have followed Mr. Deo for over fifteen of those years. He is like a walking Ford encyclopedia. I also used Mr. Deo to check on my local store when I cannot get proper answers locally. More