Danbury Kia

My intent had been to test drive a couple of vehicles as the actual vehicle I was interested in was not yet available. The dealership had the vehicle that I wanted (it had arrived the day before), and I was the actual vehicle I was interested in was not yet available. The dealership had the vehicle that I wanted (it had arrived the day before), and I was able to test drive and start the purchasing process very quickly. More

Kevin was an amazing salesman. Very knowledgeable and would definitely recommend future buyers to go see him. Very knowledgeable and would definitely recommend future buyers to go see him. More

Kind, professional & efficient. Everyone was super friendly & my vehicle was serviced to my expectations. Would definitely recommend all my friends and family to danbury of kia! Everyone was super friendly & my vehicle was serviced to my expectations. Would definitely recommend all my friends and family to danbury of kia! More

Salesman worked really hard to keep us informed and happy. A really nice man named Matt De Angelia. happy. A really nice man named Matt De Angelia. More

I recently bought a car from Kevin. Amazing customer service, Very attentive. He did a fantastic job getting me into a new car. He was friendly and the process was quick and easy. H Amazing customer service, Very attentive. He did a fantastic job getting me into a new car. He was friendly and the process was quick and easy. Highly recommend him. More

The dealership was clean and super helpful. The employees were ready to help and accommodating. The employees were ready to help and accommodating. More

This dealership has friendly staff and the waiting area is great! We enjoy coming here. is great! We enjoy coming here. More

Outstanding costumer service, always on time, go over to all the service proceeds and price is very good all the service proceeds and price is very good More

I leased a 2022 Kia on July 30, 2022, with Jeff Sousou. This is the third time my husband and I have worked with him - my husband bought a Kia from him last year, and I purchased a used car from hi Sousou. This is the third time my husband and I have worked with him - my husband bought a Kia from him last year, and I purchased a used car from him about 4 or 5 years ago - and he left such a great impression on us back then, there was no question where we were going to go when we needed new cars. We referred many people to him, specifically, as well as Kia of Danbury. We called him “the only honest car salesman ever.” On Sunday, August 7th, someone attempted to steal my car. They smashed in my passenger side window and tore out my steering column and severely damaged the wiring and ignition. After obtaining the police report and calling my insurance company, I contacted Jeff to see if there was anything special I needed to do, as the car is a lease. At his suggestion, I had it towed to their shop - with his assurance that he'd talk to "his guys, Lance and Jimmy" - to move me to the top of the line. As my husband and I have had positive experiences with Jeff, I had absolutely no reason to doubt him and did exactly that. Regardless, I was without a car until October 5th – and had made two payments on it, had been making insurance payments on it, and had experienced extreme disruptions to my life for almost two months with virtually no communication from the shop or dealership. On September 17, my husband actually went to the dealership to speak with Jeff, personally, as we were unable to reach him via phone and he was not returning our calls. He told my husband, due to the length of time I had been without a car, and the short amount of time I had one, he could easily just swap in a different car and get me out of that lease, no problem, I just had to work something out with my insurance. When I spoke with them (and I admit, they ALSO dropped some xxxxx here) although there was NO follow up from Kia (I'd be fired from my job if I didn't follow up on urgent matters). (And as far as I can tell, that is what happened with the woman, Karly, I was dealing with – who would only respond via text message – and then just started ignoring me when I asked for updates on my car. Meanwhile, I managed to get those requests regarding my insurance cleared and let Jeff know - and as he was so "I'll absolutely get her into a car" with Steve, and told me, on Monday the 19th "I'd get you into a car today, if not for the insurance", I was positive things would work out. Unfortunately, things went very south. When I finally got in touch with him - and he is aware that we are in a very tight financial situation (something he always claimed to be very sympathetic toward) - he informed me that I would be leasing a different, brand-new car, and my payments would be going up - which is something I cannot afford, and is absolutely not what he said to Steve when he spoke to him. He started to get quite an attitude with me, questioning me about how I "expected to get a used car when I have no money and a poor credit score?, asking me if it was his fault someone tried to steal my car, and saying, "I really don't have time to explain the ways of the world to you, I have sixteen customers like you calling me every day" -- which is probably not good for business if there are that many on-going problems with customers. This is the rest of the review.. And yes, I did lose my temper and say some regrettable things to him... but I once genuinely respected him, and thought of him as a man of his word and someone who could be trusted, and carried his card in my wallet and recommended him, and the dealership, to many friends, as did my husband. That is something I would not do now, or ever again. In fact, I think the way he treated me - both dismissively and disrespectfully, he is detrimental to the business, overall. The fact that the service center cannot fix a damaged vehicle in months is quite disturbing. They had my car longer than I have had my car, which I am paying for, and frankly, that's not right. I had to get to and from work, appointments, and other things - and had to rely on my husband and friends for everything I do. Considering the amount of money I was paying - and much of the reason I am doing so is because Jeff is a good salesman and was able to close a sale on a car that I was a bit hesitant on in the first place - this seems so terribly wrong. I attempted to contact Steve Sinardi, the General Manager of the dealership, multiple times, but apparently, returning a call or answering an email is just too much of a hassle for him. He must have too many dissatisfied customers to even keep up with, and would prefer to ignore them, than speak to them, or reassure them in any way that they will be getting some kind of customer service. I finally contacted KIA Corporate, who they ignored the first time, and then it was “escalated” to an email – which I guess is a big deal? Because after giving them the 48 hours to respond to Corporate – suddenly, my car was fixed? Of course – I had to call them to find this out – and also, when I arrived at the dealership, I was ignored by the receptionist who was on the phone, who could have just nodded at me, in acknowledgement, as is generally acceptable everywhere in the world. Then, she couldn’t figure out the checks from the insurance company and needed help with that. Then, she couldn’t find the car, which my husband and I pointed her to. Also, they apparently are supposed to offer an Uber or something so you can get your car – but did not, so my husband had to take off work early so I could pick up the car. I feel this situation has been mishandled in so many ways, and it is absolutely a shame that it went this way, and we both are left with this awful feeling about a dealership and a salesperson we both once trusted and recommended. It’s pathetic it went down this way, as I do love the car, and plan to purchase it when the lease is up, but I in no way whatsoever recommend dealing with this dealership in any way whatsoever. Also, since they had to replace the ignition, I received two new keys – and one of them has a dead battery, so it won’t lock or unlock the car. They probably could have checked on that before they gave it back to me. I just hope the repairs they did hold up… let’s just say I am not 100% confident when I am driving. More

brian has a great sense of humor and knows exactly how to get the job done making the customer his number 1 priority. he didnt even need to see the finance manager (although he still did for sake of rules) b get the job done making the customer his number 1 priority. he didnt even need to see the finance manager (although he still did for sake of rules) but he had my payment estimated in his head without a wink! if you dont want to get played go to kia in danbury and ask for brian dickey! you will not be disappointed! thanks brian! if ut means anything, i thinm he would be an excellent finance manager! More