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David McDermott Lexus of New Haven

East Haven, CT

4.7
398 Reviews

655 Main Street

East Haven, CT

06512

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Showing 398 reviews

October 05, 2021

My third time using McDermott and have been very pleased with the service each time. More

by Tkd1116
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony service
Oct 09, 2021 -

David McDermott Lexus of New Haven responded

Thanks for the five stars! It's great knowing we could serve you so well.

September 23, 2021

got in on time and the wait was not long at all to complete mu oil change and tire rotation More

by Murfthesurf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawna McGorty
Sep 25, 2021 -

David McDermott Lexus of New Haven responded

Hi there! Thanks a bunch for taking the time to leave us five stars. Take care!

September 12, 2021

The service was easy and quickly accommodated. At the last minute I needed to change my appointment. The service department solved the problem by having an employee pick up my car and then return it whe More

by Kingsley Smith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Razzaia
Sep 14, 2021 -

David McDermott Lexus of New Haven responded

Kingsley, so glad to hear that we were able to easily and quickly accommodate you for your service appointment. We appreciate you sending over your helpful and honest feedback! Take care and we'll see you next time.

September 01, 2021

I punched a used Buick on line. The only reason i did that was because David McDermott told me that the car was absolutely 100 percent MINT. Being a Lexis dealer i believed him. That was my first mistake More

by jthamm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Greg Razzaia
Sep 02, 2021 -

David McDermott Lexus of New Haven responded

Our customers are very important to us and we are sorry to hear we may have let you down! Let us know more about what happened and how we can remedy that for your next visit. Please reach out to Greg Razzaia (203) 466-9999. Looking forward to discussing this further with you.

Sep 03, 2021 -

jthamm responded

Fool me once shame you.Fool me twice shame on me. I do not trust your people.

August 12, 2021

The quality and thoroughness of the service is absolutely outstanding. The people are as well. They make certain you’re treated like a pampered guest, not a customer. Couldn’t be better! More

by Ron Clark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aubrey
Aug 13, 2021 -

David McDermott Lexus of New Haven responded

Thank you so much for your kind words, Ron. We are so glad you were thoroughly satisfied with your experience with us! We hope you are loving your new Lexus. Take care and stay safe!

August 04, 2021

1st time in for service, I was greeted written up & sitting in the waiting room with in 5 minutes. Shawna was great kept me informed on progress, the recall was completed in 20 minutes & I was on my wa More

by novaracer360
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawna
Aug 04, 2021 -

David McDermott Lexus of New Haven responded

Hi there! Thank you so much for taking the time to leave us such positive feedback. We are thrilled to know you have nothing but great things to say about our team. Thanks again, and take care!

Aug 04, 2021 -

David McDermott Lexus of New Haven responded

Hi there! Thank you so much for taking the time to leave us such positive feedback. We are thrilled to know you have nothing but great things to say about our team. Thanks again, and take care!

July 07, 2021

The best service and customer support you will find on the Connecticut shoreline. If you need to have your Corvette serviced, this is THE place you want to go to. More

by GSS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Cetta, Johny Rivera, Jim Sheehy, and Kevin
June 17, 2021

Always a good experience at McDermott Lexus. The staff is accommodating and always pleasant. I’ve been a customer for quite a few years now and have always been happy there. More

by SylviaraffoneSC430
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tanya, Reany, Aubrey,
Jun 21, 2021 -

David McDermott Lexus of New Haven responded

Hi there! Thanks a ton for your kind words and continued business with us at McDermott Lexus. We are always grateful to hear that our customers find our services accomodating and pleasant. Looking forward to continuing to work with you in the future! Take care.

May 15, 2021

I can not say enough about our experience at McDERMOTT Lexus. Jeff Benton was amazing and very helpful. I highly recommend working with him! Thank you!! More

by angel619
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Benton
May 26, 2021 -

David McDermott Lexus of New Haven responded

Hi there! Thank you so much for taking the time out of your day to leave us such a kind review. It's great to know that we provided you with everything you needed and that you found our team to be helpful. We appreciate your recommendation and look forward to working with you again in the future. Take care!

May 11, 2021

My third vehicle purchased this dealership very happy with my experience my salesman David White is very professional all of my appointments were all on time.I could not change the make I purchased a Sil More

by tomr42
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David,Jack
May 23, 2021 -

tomr42 responded

This is my review

May 26, 2021 -

David McDermott Lexus of New Haven responded

Tom, thanks a bunch for your five-star review. We strive to provide our customers with the best experience possible while working with our team. It's great knowing that you enjoyed working wit us and were completely satisfied! Take care, and thanks again for your feedback.

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