Daytona Toyota

Waited 3 1/2 hours -too long -and WiFi had no internet but service was well done . but service was well done . More

Our initial buying experience with Daytona Toyota was genuinely great. Even though we completed the entire process by email and telephone, Po was responsive, helpful, and made the remote purchase feel sm genuinely great. Even though we completed the entire process by email and telephone, Po was responsive, helpful, and made the remote purchase feel smooth and efficient. He also immediately mailed the missing USB cables for the new vehicle, which we appreciated. Unfortunately, everything after the paperwork was finalized has been a very different experience. For context, we have previously purchased our Toyotas through Luis Torres at Beaver Toyota, and he was always efficient, transparent, and honest. All paperwork was provided upfront, and we never had to chase down information. The only reason we chose Daytona Toyota this time was the promise of a lifetime warranty on the hybrid battery and hybrid components for the new RAV4 Hybrid — something Beaver could not offer. During the sales process, Daytona Toyota repeatedly assured us that this lifetime hybrid warranty would be included in the official warranty documents when we signed with finance. However, when we reached the financing stage with Kiki Rosell, this paperwork did not exist, and nothing in the documents reflected the warranty we had been promised. To her credit, Kiki did secure the teacher‑discounted rate through Space Coast Credit Union, which we appreciated. But when it came to GAP coverage, she only mentioned the dealership’s $1,500 GAP product, never disclosing that Space Coast Credit Union — the lender they used — offers the same GAP for $499. Learning this afterward was extremely frustrating. The situation with Drive Connect was equally disappointing. Toyota’s Connected Services department explained that the Drive Connect trial simply needed to be provisioned by the dealership — a quick internal step. This matched what Po told us during the feature walkthrough: that all we needed to do was scan the QR code and the navigation features would activate. Instead, when we reached out for help, we received a dismissive and incorrect response telling us we needed to physically come into a Toyota dealership to resolve it. This directly contradicted everything we were told by Toyota Connected Services and by Po, and the issue is still unresolved. Communication after the sale was also lacking. Despite multiple attempts to follow up, Patrick Morris, the sales manager, did not respond. It took several days of follow‑up before we finally received a signed WE OWE form stating the lifetime hybrid battery and components coverage — something that should have been provided upfront, not after repeated requests. Patrick Morris also needs to stop promising a lifetime warranty on the hybrid battery and components with no limitation when this does not exist in the final paperwork. This same promise is being repeated by the sales department — specifically Po — and we were told they have been offering this for over a year. This is being used as a sales tactic, and Patrick repeatedly stated that Daytona Toyota is the only dealership offering it. Mr. Morris only replied after I stated in writing that the issues would be escalated to the General Manager and beyond, at which point he explained he had been out sick. While I appreciated the eventual response, it came only after escalation was mentioned, not through proactive customer service. The remote sales experience with Po was excellent, but the follow‑through, communication, and transparency after the sale have been far below expectations. Given our consistently positive experiences with Luis Torres at Beaver Toyota, this contrast was especially noticeable. More

Highly responsive, great follow through, did what they said they would. Dawson did a great job said they would. Dawson did a great job More

My first time at this dealership for service so I wasn't sure what to expect. The place is kept very clean and there is plenty of food options and drinks while you wait. My appointment was mid-morning, so I sure what to expect. The place is kept very clean and there is plenty of food options and drinks while you wait. My appointment was mid-morning, so I got stuck behind other repairs. Next time I will go early for routine service. My service advisor was great and friendly, took care of me and I am likely to return. Thanks Andrew! More

Amanda was wonderful. She even responded to my questions on her day off. She was extremely knowledgeable and professional. I couldn't have had a better experience. She even responded to my questions on her day off. She was extremely knowledgeable and professional. I couldn't have had a better experience. More

It was a assume experience ? ??? I will recommend both of them to anyone who is looking for a vehicle ??? I will recommend both of them to anyone who is looking for a vehicle More