The Salesman was a nice enough guy. Unfortunately that is where the professionalism ends. I went in there with a new car in mind, and wound up interested in a used car instead. After spending what felt like an eternity at the dealership, I decided to take the car, and left a good faith deposit. After going home , and going over all the details of the sale, I realized that i was not getting what was agreed upon . I was lied to. so I called to talk to my salesman , who was off that next day. So I requested to speak with a sales manager. I called 6 times that day. 6 TIMES. And was told that someone would get back to me , which , of course , never happened. Then, the next day , I get a call back from another guy , and I forget what his name was because all he did was scream at me from the minute he got on the phone. why? Because , i decided to cancel my purchase for various reasons, and requested a refund. when he realized I was experienced in sales myself , and had answers for all of his excuses, he was none too happy to say the least. Realizing I was not fooled by his quick lines , lies, and sales tactics, he got annoyed and defensive , and started screaming at me , telling me I wasn't getting my money back. "You're not getting a dime!!" were his exact words. I'm a senior citizen , and do not deserve to get talked to like that by anyone , for any reason . It was unnecessary , rude , and unprofessional. It just goes to show how they prey on uneducated car buyers. The minute you show you have a little sales knowledge , and are not going to be fooled or played , they don't like it , and resort to intimidation tactics. Especially on the seniors like myself , and young people who do not know any better. Learn your state and local sales laws , educate yourself on your rights , and know your product when you shop for anything. Be prepared and do your research . Don't be a victim to these vultures. I only wish I can remember this guy's name so i can post it on every internet blog i can find. Whoever you are , you need to work on your people skills.