DeNooyer Chevrolet

. Requesting Service I am glad that I used GM certified wipers. I notice the difference.. The Person at the desk explained how best to request service. Comments was made a I am glad that I used GM certified wipers. I notice the difference.. The Person at the desk explained how best to request service. Comments was made about the four tires I purchased a few months ago. . More

218 Silverado Midnight Edition I dealt with Denooyer because of reputation with other friends that I know that recommended them. They were easy to deal with. And very patient, meani I dealt with Denooyer because of reputation with other friends that I know that recommended them. They were easy to deal with. And very patient, meaning it took a while to make the deal because of my researching and asking questions. More

Treated worse than I ever thought possible! Bought 3, yes that's THREE vehicles from this place over the previous 12 months. I need a NYS inspection done on a 1 year anniverary of purchasing 2 Bought 3, yes that's THREE vehicles from this place over the previous 12 months. I need a NYS inspection done on a 1 year anniverary of purchasing 2 of them a Silverado and an Equinox. I get notified via email that an inspection is due and so I sign up online for a service appointment which says complimentary NYS inspection for free for these vehicles. My wife goes on the first appointment and they don't have any record of her appointment. Eventually they fit her in and they charge her $10 anyway. She pays it, knowing she isn't supposed to but just wants to get out of there. Then I bring in the Silverado. They have my appointment take in the truck and complete the inspection in about 40 minutes. I get dropped off at a window with the paperwork by the guy who checked me in and the girl behind the window tells me I owe $10. I explain to her that this was supposed to be free, but she says that there isn't anything she can do because the paperwork says I owe $10. So I walk to the guy that dropped me off and attempt to explain the situation to him. He cuts me off, and tells me this: "You are wrong." Wow, ok. I'm not wrong I responded, when I signed up for this online it says that it is free for this vehicle that I bought from here last year. He responds again with the same exact words! "You are wrong. We do not do free NYS inspections. Only free multi-point inspections" So at this point I'm upset. I have never had someone tell me flat out I'm wrong as a customer. So disrespecting and embarrasing. At this point I move over to the head of the service team, Ken, whom I've dealt with previously. I explain what my situation is to him, about the complimentary NYS inspection and how this guy is saying I have to pay for it. Ken says, Ok as if if he knows all about the complimentary inspections, but the guy follows me over there and says, "That's not what you just told me over there. You never said it was complimentary!" So now, he is calling me a liar on top of all of it. At this point I was furious, more embarrased about having to argue for $10 after spending 10's of thousands, and completely put off. I took my 7 year old's hand I was with and we left. No one tried to resolve the issue as we walked around the counter and out the door. My family and I will NEVER go back to that service department ever again!!!! More

Busy but effcient I had talked with Andrew lobb in the past and knew I wanted to work with him again because he wasent pushy. he was busy with other customers but he I had talked with Andrew lobb in the past and knew I wanted to work with him again because he wasent pushy. he was busy with other customers but he still helped me out until he was free I had three kids with me and everyone there was super friendly with them and patient, they even got stuffed animals. Great place great environment. More

Great service! It is always a pleasant experience at DeNooyer!! They treat you like family while you are there. A great group of people in sales and service. It is always a pleasant experience at DeNooyer!! They treat you like family while you are there. A great group of people in sales and service. More

Nail found in RR tire Found nail in the RR tire, I called DeNooyer service department, they told me that I could have it repaired this afternoon. All worked out well, and Found nail in the RR tire, I called DeNooyer service department, they told me that I could have it repaired this afternoon. All worked out well, and they sent me a $25 service coupon in December to use in any service event. More

Awesome working with Andy! Andy was very friendly to work with. I didn't feel pressured into buying anything. I felt very comfortable with him. I highly recommend him to anyone Andy was very friendly to work with. I didn't feel pressured into buying anything. I felt very comfortable with him. I highly recommend him to anyone looking for a vehicle More

First service visit Getting my first oil change on the vehicle recently purchased. Pleasant and professional experience. In and out in a jiffy. Highly recommend the servi Getting my first oil change on the vehicle recently purchased. Pleasant and professional experience. In and out in a jiffy. Highly recommend the service department More

Oil change visit Visited for oil change. Vehicle returned with muddy footprints on carpet and mats, oil spilled in engine compartment, and a small scratch on the hood Visited for oil change. Vehicle returned with muddy footprints on carpet and mats, oil spilled in engine compartment, and a small scratch on the hood. More

Good and helpful Because they where quick and efficient! Completed my service in the amount of time they said they would! Where kind, helpful, and nice! Would recommen Because they where quick and efficient! Completed my service in the amount of time they said they would! Where kind, helpful, and nice! Would recommend to anyone else looking to buy a car! More