DePaula Chevrolet

Mike was amazing to work with in the purchase of my first car. He was clear, explained the process thoroughly and made the experience pleasant and exciting. If you are looking for a car, please do yourself a car. He was clear, explained the process thoroughly and made the experience pleasant and exciting. If you are looking for a car, please do yourself a favor and contact Mike! It's so much easier to work with someone who genuinely enjoys what they do and I could tell Mike does. 10/10 service!! More

We worked with Mike Z in purchasing our used 2018 Chevy Silverado (basically like new to me as it has around 30,000 miles and was previously leased), and with Jackie on understanding the car once we purcha Silverado (basically like new to me as it has around 30,000 miles and was previously leased), and with Jackie on understanding the car once we purchased it. Nothing but great things to say about the buying process. I asked for something in a specific range and we looked at what I asked for and that’s important to me. We were never pressured to buy one truck over another and that’s also important to us. We took 3 test drives! Mike Z. made the process easy and transparent and that’s what we needed. After we purchased the car Jackie came out and not only made us feel just as welcomed, but also showed us literally everything in the car we wanted to know. We left still not having any questions. 10/10 customer service. More

HUGE shout out to mike ! He helped me find my dream truck & had me in it in less than 3 hours! Detailed & everything ! I couldn’t be happier. Best dealership I’ve ever purchased from! Thank you again mike! & had me in it in less than 3 hours! Detailed & everything ! I couldn’t be happier. Best dealership I’ve ever purchased from! Thank you again mike! More

I recently went to Depaula Chevrolet and had a great I recently went to Depaula Chevrolet and had a great experience with my salesman Mike. He was extremely helpful, very knowledgeable. Mike made this I recently went to Depaula Chevrolet and had a great experience with my salesman Mike. He was extremely helpful, very knowledgeable. Mike made this experience stress free and easy for me. I ended up purchasing an awesome 2014 Chevrolet Equinox for a great price. I would 100% recommend to anyone to go to Depaula Chevorlet if you are in need of a new car More

I've purchased several vehicles here. Dave Plante is a tremendous asset to the organization. His knowledge and professionalism are rivaled only by his efficiency. tremendous asset to the organization. His knowledge and professionalism are rivaled only by his efficiency. More

I recently purchased my 2nd vehicle from DePaula Chevrolet a 2020 Equinox. John Clay and Dan Pakatar went above and beyond to find a vehicle that would meet my current needs and keep me as a custom Chevrolet a 2020 Equinox. John Clay and Dan Pakatar went above and beyond to find a vehicle that would meet my current needs and keep me as a customer. GMs addition of a delivery coordinator position..excellent.. Brendan spent time with me explaining all the features of my new car. In 2016 I relocated to Albany from WNY and researched for a Chevy dealership to service my vehicle. DePaula was my choice then and they're still my choice.. I highly recommend checking out DePaula for your next vehicle More

just nowNEWThe individuals we worked with were just nowNEW The individuals we worked with were fantastic. We made an appointment and were welcomed when we arrived. We had an outstanding loan on o just nowNEW The individuals we worked with were fantastic. We made an appointment and were welcomed when we arrived. We had an outstanding loan on our trade-in vehicle and a set amount we were able to pay for a new one. We worked with Mike Zanchelli to find the right vehicle and then went out of his way to make sure we got the most money we could for our trade-in. Once we picked the vehicle - Aram Davtyan worked with us to get us a payment that fit our budget. He listened to our needs and did not pressure us. He worked his magic and got us a great rate. Jackie Donlon was incredibly friendly and knowledgeable about the features of our new Chevy Equinox. Answered all our questions and helped us set up the car with our phones. Definitely a dealer I would return to and recommend! More

Best Dealership Ever. Great place to buy therefore a great place to work. Winner of so many awards! It's good to see the owners have expanded into so many other brands as well. Some of the best mechanic great place to work. Winner of so many awards! It's good to see the owners have expanded into so many other brands as well. Some of the best mechanics I have ever met. Awesome body shop too. Body shop has extremely high quality work. When people do well at DePaula they are recognized. When people aren't doing so well or make mistakes as people sometimes do. DePaula takes responsibility and gets them on track, sometimes literally, as they sell Corvettes. More

The dealer you choose should not be based just about the car or price if you plan to continue a relationship with them such as service. In summary: Seemingly mismanaged service departments, with a few g car or price if you plan to continue a relationship with them such as service. In summary: Seemingly mismanaged service departments, with a few good people, are driven more on just getting by and making money. That is, instead of focusing on the customer and understanding the value of customers time and needs. I’ve been lied to and left to feel like I’m the one putting DePaula out. I made a mistake leaving Denooyer. The problems (in short due to limited space): - Car goes into service. Given back with big dent and scratch. Happened in DePaula’s service hands. Car is only 6-7 months old and less than 5,000 miles. This can be forgiven however: - Even though they agreed to fix it, I was made to feel like this was my fault and I was causing them problems. Almost like I made it up. That was the fault of the first service manager I spoke to. - No communication between staff about my issue. - Lied to multiple times; basically, staff telling me other staff’s comments were not true. - Car promised on Friday, 5 days after dropped off. Received finally after a week and a half. I was actually told on Friday it was ready but called back several hours later told they looked up the wrong car. - Almost none of the promised follow up on my car. I had to initiate communication almost every time and nobody knew what was going on or my history. Where is my car? - Went through multiple people. Again, no communication. Folks kept disappearing and calling in suddenly (I can only wonder what is going on in this place). At least 4 times promised a call back with no call back. - I was offered an oil change for my trouble and told by them that was fair. Seriously? They know what I consider makes this right? I gave them an option to make me happy and that option was lost with all the different hands my vehicle passed to. - If I didnt mention the environmental protection when I picked it up they never would have scheduled me to come back to get it. Glad I remembered. Another detail overlooked. - Somehow there is indication at least 60 miles put on my car after dropped off. What?! How? No wonder the car was delayed. Were they taking it for a joy ride? I called today on my own time to give them an opportunity to speak to it and nobody called back in true DePaula fasion. I have to deal with them one more time to get the environmental protection put on the door that was fixed but after that Im done here. More

He is amazing. We went out of his way to make sure I was happy. I will be sure to send all my friends his way! happy. I will be sure to send all my friends his way! More