
DePaula Ford
Albany, NY
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Showing 4,873 reviews
Great experience everyone went above and beyond to make my dream truvk come true thank you my dream truvk come true thank you More
This is my 4th vehicle purchase from Depaula Ford. Theres a reason I keep going back. They have exceptional customer service, knowledge of their vehicles and patience with their customers. My salesm Theres a reason I keep going back. They have exceptional customer service, knowledge of their vehicles and patience with their customers. My salesman Nate Daigle takes the time to explain all your options and helps you stay within your budget all while making sure you are happy with your choice. Theres never any pressure. He’s very professional and personable which makes this a great buying experience. I will never go anywhere else for future purchases. I would highly recommend Depaula Ford and Nate More
Nicholas Antoinette was extremely helpful and not pushy. He was very knowledgeable about the product and helped me get a great deal if you want a good deal, go see Nick. The service manager was also very he He was very knowledgeable about the product and helped me get a great deal if you want a good deal, go see Nick. The service manager was also very helpful and very fair on pricing. Highly recommended coming into this dealer. More
Nate was great. Informed us of our options and felt no pressure with our decision. Listened to our preferences and offered to order or help find a vehicle if there w Informed us of our options and felt no pressure with our decision. Listened to our preferences and offered to order or help find a vehicle if there wasn’t one that met our ‘needs’ on the lot. More
Excellent, great people Never had a problem, all the times I have been there treated exceptional, can't complain times I have been there treated exceptional, can't complain More
Staff very familiar with product and we’re very informative and patient when showing different types of vehicles and explained the purchasing process informative and patient when showing different types of vehicles and explained the purchasing process More
The shop lead rushed and just didn't do the job well. Literally wrong grill put on. Wrong color bumper, left broken panels unrepaired, did not fix damage scratches, and now there's some new smell of cool Literally wrong grill put on. Wrong color bumper, left broken panels unrepaired, did not fix damage scratches, and now there's some new smell of coolant every time best goes on due to a spill or piercing created while in there. Oh...and when these were addressed he had the audacity to say I was nitpicking...the wrong replacement grill? Totally different style...Wrong color bumper...panels still broke and not fixed...scratches not repaired. Unfortunately the shop lead was the issue not the nitpicking More
Service was excellent. Lenny was great at seeing to my needs and he and the service team that tended to my truck really went above and beyond. They were quick and effecti Lenny was great at seeing to my needs and he and the service team that tended to my truck really went above and beyond. They were quick and effective in communicating with me, not pushy with extra services and really created a great overall experience and had the work done sooner than expected. I would definitely come back again More
Well organized friendly attentive thoughtful personal good explanation of what car needed and what was completed good explanation of what car needed and what was completed More