DePaula Ford

Jason was great. He helped get the car I was looking for at a price I could afford. The process was smooth and efficient. He helped get the car I was looking for at a price I could afford. The process was smooth and efficient. More

Absolute worst experience. Should have acted upon the red flags earlier. Finance person Tracey took my ss# from a private application I did with chase used it to run my credit Should have acted upon the red flags earlier. Finance person Tracey took my ss# from a private application I did with chase used it to run my credit with another bank including a duplicate application with my own bank. I NEVER once gave her my ss#. She masked the new application as the one I did at home and defrauded me with a higher interest rate. Claimed it was because of an error I made (which wasn’t true). Called chase bank and had them pull the application they did. Right now dealing with filing a complaint with BBB and department of consumer affairs. Also, currently speaking with my attorney on what actions I can take a damages I can seek against the dealership. Called them immediately after I saw they ran my credit. I tried to have them make everything right, but Tracey refused. Even after having chase bank on a 3 way call, she admitted while being recorded by chase and myself that she took my social security number and ran my credit w/o permission or authority to do so. When chase bank said she ran a completely new application, she immediately hung up and disconnected the call. Good thing chase bank has great customer service and is making everything right. Don’t do business with these guys. You will regret it as I am right now. Also, told me that there were 2 keys and after getting the car told me “I’m sorry, there’s only 1.” John was nice but all of them are co conspirators in the schemes they pull. Just to get a commission off of running a credit app, they were all willing to commit fraud. Sales manager is the absolute worst and definitely pressures them all to do shady and illegal things. Stay clear, you’ve been warned. More

Have to admit I was. at a loss With Depaula but I went back Because I believe in loyalty and I was purchasing a.new truck. Nick Antinette was my salesman. After visitin at a loss With Depaula but I went back Because I believe in loyalty and I was purchasing a.new truck. Nick Antinette was my salesman. After visiting latham ford, golstein and another ford dealer I found myself chasing salespeople. Nick found the truck for my budget and.we.finized a deal he also convinced me to try the service department again. Thank you Nick, Depaula should be very happy to have you!!! Bob Guyer More

Nick is a great listener and he also can explain the features of the car. I wish much success on his business. features of the car. I wish much success on his business. More

Jeff was a super star. Very informative and professional. All work done promptly . Thank you Very informative and professional. All work done promptly . Thank you More

Lenny Farman was excellent. He is an example of what customer service is and how it should be handled. DePaula is lucky to have him. I will continue to purchase vehicles from DeP He is an example of what customer service is and how it should be handled. DePaula is lucky to have him. I will continue to purchase vehicles from DePaula. Lenny makes the experience even better. I don’t always get Lenny when i go for service but I have watched him over the years of how he treats the customers. I’d give Lenny 10 stars. More

John was great to work with. He made the entire process quick and painless. I will recommend John to others. He made the entire process quick and painless. I will recommend John to others. More

Lennie was very informative and helpful without being pushy in regards to my service (Wednesday 4/3) One issue though, after I picked up my car and the rain FINALLY stopped, I noticed a small scratch on pushy in regards to my service (Wednesday 4/3) One issue though, after I picked up my car and the rain FINALLY stopped, I noticed a small scratch on my driver side door - I did call it in to Service yesterday (Thursday (4/4), the Manager was not available and was instructed to bring my car in today (Friday 4/5) I am not able to bring my vehicle in today - month-end and quarter close here at work. I will bring my vehicle in Monday 4/8 for someone to take a look. Please feel free to call/text to discuss further if necessary. Thank you, Rae Lynch 518-952-5339 More

Chase was efficient in scheduling and addressing recalls on my truck. Very personable and professional. on my truck. Very personable and professional. More

Both times I was there everyone was great, friendly and knowledgeable! I'm new to DePaula Ford but not new to dealerships and service departments, I moved back to NY from the Metro Detroit area of MI. afte knowledgeable! I'm new to DePaula Ford but not new to dealerships and service departments, I moved back to NY from the Metro Detroit area of MI. after 37 years there. More