DePaula Ford

Incredible disservice to a 30 yr customer Dissatisfied w car bc of SMELL THEY Ford put on the rug of the car it smells so bad that I cannot drive. The car gives me immediate headache. If you had to brin w car bc of SMELL THEY Ford put on the rug of the car it smells so bad that I cannot drive. The car gives me immediate headache. If you had to bring it back to the dealer three times so far, the smell has still not been removed initially when looking at the car, the smell was not there on the day of pick up it was, but no one seems to know why. More

We always have a great experience with Lenny and DePaula service! The new service center is comfortable and convenient! service! The new service center is comfortable and convenient! More

Hussain Said was very helpful, courteous, and devoted to my sale. I was impressed with DePaula Ford with the modern technology and all around great customer service. Thank you my sale. I was impressed with DePaula Ford with the modern technology and all around great customer service. Thank you More

Did a great job with fixing some warranty work. Will come back for service work and would recommend them to others. Will come back for service work and would recommend them to others. More

Nick was very helpful in my car purchase. Highly recommend them and love my new bronco. Highly recommend them and love my new bronco. More

My truck had an extended stay due to being there btwn the holidays and the multiple items being done. I think they did the best they could at the time. My only advice would be to strengthen status follow up holidays and the multiple items being done. I think they did the best they could at the time. My only advice would be to strengthen status follow up with the customer but again, it was btwn the holidays so I'm sure ppl were taking time off. More

Lenny was great to work with. Very helpful and Knowledgeable. He did a good job explaining and helped me prioritize the services I needed. I'll be back again. Very helpful and Knowledgeable. He did a good job explaining and helped me prioritize the services I needed. I'll be back again. More

I traveled 3 hours to purchase this vehicle…it was everything I was looking for…Dealership switched the warranty that was agreed upon at the last minute…non functioning parts on the vehicle that they everything I was looking for…Dealership switched the warranty that was agreed upon at the last minute…non functioning parts on the vehicle that they would not cover the repair of as well as several interior pieces missing…the used car manager said it should be covered but it’s not…this vehicle should not have been sold as a ford certified vehicle…buyer beware! The salesman John was great but the rest are an example of the defining of a used car salesman…would not recommend purchasing from DePaula ford. More

Devin was awesome. Dealer allowed me to complete most of the transaction remotely. But when I did make the 50 mile drive to complete paperwork with the finance office, Dealer allowed me to complete most of the transaction remotely. But when I did make the 50 mile drive to complete paperwork with the finance office, I arrived at the scheduled time and informed Devin that I had a deadline of 75 minutes due to another meeting. Not only did I wait longer than 75 minutes and leave without being seen, I was subjected to watching “Real America” propaganda in the waiting area. Appointment scheduled and not honored. Subjected to crap in waiting area. Probably would not go back. Devin straightened it all our and sealed the deal as I was ready to forget about it. More

Great service and quick Lenny has been taking care of my car each time I bring it in. He does a good job and we appreciate his hard work car each time I bring it in. He does a good job and we appreciate his hard work More