DePaula Ford

Very efficient, friendly serviceBeen going there for Very efficient, friendly service Been going there for decades Prices are competitive I can recommend this place Very efficient, friendly service Been going there for decades Prices are competitive I can recommend this place More

Had my truck for almost three weeks and still have the problem have not called back still very upset problem have not called back still very upset More

Excellent customer service experience. They explained everything that they serviced on my vehicle. Great job everything that they serviced on my vehicle. Great job More

Working with the staff at DePaula Ford was an easy and pleasant experience. From Albert getting me into the vehicle I wanted at a payment I was comfortable with, to Zach and Haroub's help with the ins an pleasant experience. From Albert getting me into the vehicle I wanted at a payment I was comfortable with, to Zach and Haroub's help with the ins and outs of my new vehicle, the whole process was positive. The finance manager, Qasim, couldn't have been more prepared and professional. I would recommend DePaula Ford to anyone looking for an easy, professional car buying or leasing experience. M. Hogan More

Great customer service, kind and polite, accommodating Great salesmen I have been coming here for years Great salesmen I have been coming here for years More

This is my second lease with Depaula. Staff was friendly and went above and beyond to work out a deal I was happy with. and went above and beyond to work out a deal I was happy with. More

Very pleased with all aspects of my recent lease purchase of my Ford Escape. Tyler was very attentive to all my needs. of my Ford Escape. Tyler was very attentive to all my needs. More

Jeff was great Joe and Mike I. Seriously ice were awesome too. Have a good too. Have a good More

Salesperson Joshua and Finance Manager are professional, organized and kind. This was the best experience my husband and I have had purchasing a vehicle. We were impressed with the time they got things a organized and kind. This was the best experience my husband and I have had purchasing a vehicle. We were impressed with the time they got things accomplished. More

Unfortunitly I had Chance, a new person, as my advisor. He was very slow and the only update he gave was that some recomendations from the mechanic. I dropped the vechile off at 7 AM and never got my caar He was very slow and the only update he gave was that some recomendations from the mechanic. I dropped the vechile off at 7 AM and never got my caar back until 3:30 PM. I know there many things I had them do,but He never stayed on checking what was happening. I called a couple of times and then arrived back to the repair shop around 2 PM and he was paged I was there and it took him 15 miniutes to show up and then he ignored me and took two phone calls. I told him I was going to the waiting room so when he got off the phone to come talk with me. He never came out and after a half hour I went back and all I got was I am sorry. When my vechile was finished and he was going over the bill he was charging me for the oil change and new wiper blades. I told him that was wrong as I had a service contract. He told me that wasn't covered and I said it was. He finally went and talked with someone and I was correct and had to wait till he redid the bill and then I asked where my Veteran discount was and he got upset. This is the first time I have had someone that never kept me in the loop and argued with me. At least my vechile was taken care of, but took to long. I heard that the mechanic that was installing the new syck did not know how to do it and he tried over and hour before they got someone to do it. I am happy that Depaula is very busy, but hard waiting for a month to get an appointment and that I could not get the recall on the brake hoses, for my vehicle , could not get the parts to repair them from beginning of May 2021. I purchased this vechile when Depaula took over Orange Ford and things have been great there up till this year. Is it that you can't get mechanics or the covid going on. Other then that I am happy with the way the repairs and maintance has been over the years. More