
DePaula Ford
Albany, NY
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Excellent staff! They did everything they could to get me exactly what I wanted. me exactly what I wanted. More
Colin did a wonderful job helping us out purchasing our vehicle. He is nice and friendly, very funny to talk to we have no pressure talking to him. 5 stars to the fantastic service. vehicle. He is nice and friendly, very funny to talk to we have no pressure talking to him. 5 stars to the fantastic service. More
The dealership has a safe clean environment. Everything is beamingly bright and very comfortable with the eyes and touch. The staff are considerately friendly and ready to assist costumers immediately with is beamingly bright and very comfortable with the eyes and touch. The staff are considerately friendly and ready to assist costumers immediately with delay. The managers are down to earth and welcome interaction with people without waving you off. The managers and other staff are unusually friendly to a point that they share their happy family experiences for outdoor summer fun. When all is done and completed you leave the dealership with a sense of closure satisfaction that’s usually reserved at home with ones own family. More
The process was hassle-free. The staff was friendly and professional. Wouldn’t change a thing! professional. Wouldn’t change a thing! More
Nice lease, different features. Very Helpful staff. Great Service Department First lease with Devin but had purchased an Ecosport last July with him as well..a great purchase there Great Service Department First lease with Devin but had purchased an Ecosport last July with him as well..a great purchase there More
He’s great helped us with what we needed even when we lost hope would recommend him to anybody great person great attitude and personally I’m gonna go back lost hope would recommend him to anybody great person great attitude and personally I’m gonna go back More
We delivered the car early he night before. Our repair took longer than expected due t the wrong break rotors were delivered twice. I will say, thank you to the device department for staying later, after took longer than expected due t the wrong break rotors were delivered twice. I will say, thank you to the device department for staying later, after normal business hours, to endure my car was completed. Our service manager was Lenny. He made the troubling experience easier to deal with. Thanks how’s our to the mechanics who stay late, appreciate everyone’s time. Job well done. More
Zak was professional, knowledgeable, and direct in his sales approach which was appreciated. Jim’s efforts at closing the deal were respectful and effective. As an employer myself, I can say that Depaula sales approach which was appreciated. Jim’s efforts at closing the deal were respectful and effective. As an employer myself, I can say that Depaula is being very well represented by these two guys. I took delivery of the vehicle the following morning which is a tribute to the hard work and efficiency of Zak and especially Stephanie in Finance. Stephanie had all the paperwork ready to go - loan docs, insurance, registration, etc. Her knowledge and obvious experience in the job made for a smooth and quick transfer of the vehicle. I’ve been servicing my prior vehicle at Depaula since 2013 and I’m sure my future service needs will be met with the same courtesy and professionalism as was displayed by Crystal when we set up the first service appointment for the new vehicle. So, high marks across the board from this very satisfied Depaula customer/Mazda CX-9 owner. More
Colin was such a pleasure to work with! He’s very knowledgeable, professional, and friendly. We had a fun test drive with enjoyable chit chat – he’s quite funny! I had stopped in just to look arou knowledgeable, professional, and friendly. We had a fun test drive with enjoyable chit chat – he’s quite funny! I had stopped in just to look around and ended up purchasing my new Mazda that day mostly due to the level of comfort he offered. Stephanie Cassella in Finance was also a pleasure - very professional and personable. She had the paperwork all set when I returned to pick it up my vehicle and the entire process was very streamlined. This is my first lease and both Colin and Stephanie made it painless. They are a great team and I hope to work with them both in the future! More