DePaula Ford

The service department was able to diagnose issues and resolve them in a quick and efficient manner. I would recommend them for service on any Mazda vehicle. resolve them in a quick and efficient manner. I would recommend them for service on any Mazda vehicle. More

Overall, my experience with DePaula Ford LLC was great. Although, I think it's important to explain in detail what exactly took place while purchasing my vehicle that made my experience so great and makes Although, I think it's important to explain in detail what exactly took place while purchasing my vehicle that made my experience so great and makes me comfortable putting my faith in DePaula in the future. I came into DePaula and was immediately greeted by Joe (Shear) who was happy, excited, and ready to sell me a car. He didn't B.S. me, he kept it straight without the fluff that you tend to get at dealerships. He listened to my concerns and respected my wants and needs. He didn't try to sell me something I didn't need or couldn't afford, in fact, he helped me understand what I REALLY wanted. When I came to pick up my vehicle, I was disappointed to find a few small flaws. To be transparent, I found small chips in the paint and the car was dirty (in my opinion). It should be noted that the car I purchased was formerly a courtesy vehicle, meaning the chips and such are not really a surprise, BUT I purchased the car as 'new' and expected it to be perfect for the big 'pick-up day.' However, when I made Joe aware of the imperfections I found, he immediately called me to get to the bottom of it (other staff members were extremely supportive, I.e. Q, and the senior sales manager who's name I cannot recall). It didn't really matter what it was that was wrong, all Joe cared about was that I was unhappy and he made it crystal clear that he would correct it. In the following days, it was arranged for me to bring the vehicle back to have the necessary cosmetic repairs made. Joe arranged a courtesy vehicle for me in the meantime which was EXTREMELY helpful since I live a busy life AND had the repairs done in one day. Joe worked relentlessly to ensure my happiness and satisfaction, and it showed when I came to pick up the vehicle for the second time. I couldn't find one thing wrong with the car even if I held a magnifying glass to it...and I really tried. I won't lie, I tried to find something wrong but truly there was nothing. The paint was perfect, the interior was completely detailed, my gas tank was full, you get the picture. The bottom line is, my experience at DePaula was great because Joe made it great. I know you're probably reading this thinking "Well why wasn't it perfect the first time?" and that's a great question. My answer is: it happens. Life happens, paint chips, cars get dirty before you come to pick them up, etc. What matters here is that Joe made every effort in the book to rectify what had gone wrong and make me a happy customer. Truthfully, it wouldn't have mattered what I told him, Joe would have fixed it and THAT is why I'm a happy customer of DePaula. More

This is our 4th vehicle from DePaula Ford. Great experience as always. Seamless, worked around my schedule and made me feel like family. Jay Newell (manager), Joe Shear (sales), and Tracie (financ experience as always. Seamless, worked around my schedule and made me feel like family. Jay Newell (manager), Joe Shear (sales), and Tracie (finance) deserve a big thank you. More

Very honest and knowledgeable salesman. Made sure I was buying exactly what I needed. Was not pushy or rude. Followed up on me after vehicle purchase. Thank you. buying exactly what I needed. Was not pushy or rude. Followed up on me after vehicle purchase. Thank you. More

I dread car shopping. Shu and DePaula Ford made the process easy. Shu was very knowledgeable and offered many options to meet what I wanted. process easy. Shu was very knowledgeable and offered many options to meet what I wanted. More

Initially, DePaula tried to cheat on my lease. After exposing it, they conceded. A concession was to include complimentary service. I had to “remind” them EACH time, otherwise, they wanted to charge me! exposing it, they conceded. A concession was to include complimentary service. I had to “remind” them EACH time, otherwise, they wanted to charge me! When turning in my EXTREMELY low mileage CX-3, I asked if they wanted to purchase it. They did, but, again cheaped out on the deal. They made $3,000…they gave me $200. I would NOT recommend them to friends. More

The worst they sold me a truck then sold me the coverage on the truck but never want to fix it cause it is not a good will let my boss who told me to go it was the worst they should be shut down they are th on the truck but never want to fix it cause it is not a good will let my boss who told me to go it was the worst they should be shut down they are the worst to me More

It was easy to make an appointment. The service department was able to answer my questions. I am very satisfied with the work done and it was completed in the time that was quoted to me. I always department was able to answer my questions. I am very satisfied with the work done and it was completed in the time that was quoted to me. I always bring my car here and am always satisfied. More

We just bought our 3rd vehicle from Glenn and he is awesome! The manager Albert was awful! He felt it was OK to let someone walk in at 7pm and cut the line for finalizing paperwork with financing. We awesome! The manager Albert was awful! He felt it was OK to let someone walk in at 7pm and cut the line for finalizing paperwork with financing. We waited 8 hours to finalize our paperwork and our dinner celebration was ruined because Alberts uncaring attitude. Our daughter bought a new cx5 grand touring as her first car and she had to witness this behavior. If it wasn't for Glenn we would have walked out and not purchased the TWO CARS THAT DAY! More