Back

DePaula Ford - Service Center

Albany, NY

4.6
2,764 Reviews

2,764 Reviews of DePaula Ford - Service Center

Sort by
June 09, 2023

Thank you Marvin and Luis C for your help with my car I appreciate your service More

by Joyluv125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Christian and Luis Correa
June 09, 2023

Friendly and helpful. There was a long delay to obtain parts to fix my Mazda, but, as I understand, this is not the fault of the dealer or specific brand. This is the cu More

by bradio58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Minarcik
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2023

Lenny is very professional and awesome and goes out of his way to be helpful. He is an asset to your service department. More

by ADELA.HUGHES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2023

Dealership was fine. Unfortunately it took 8 months to get the part. Once it came in the repairs were done efficiently and professionally. More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I worked with Jeff in the collision department
June 09, 2023

Good fast service. Wasn't very happy with the detail on my truck still dirty inside More

by BMILLER21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 08, 2023

Lenny was super helpful and fully explained the needed service and costs associated and even helped me use my Ford Reward points to save me some money! More

by rebeccaj.daniels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2023

Lenny is very helpful and friendly. He is very knowledgeable and we find it very easy to deal with him. More

by eceby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2023

Very good experience … Chance Guild was outstanding , helped us navigate the ford warranty process and made sure we got a loaner vehicle More

by Karl Blodgett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CHANCE GUILD
June 07, 2023

Excellent customer service & explanation of services rendered. Chase and staff were very professional, courteous & knowledgeable of our needs. More

by Dbuckster45@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chase G. And Service Department
June 07, 2023

It was a great experience, they were very kind as well as fast and efficient. More

by Moo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
...
111
...