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Dean Team Subaru Volkswagen

Ballwin, MO

4.9
6,443 Reviews
At Dean Team Subaru Volkswagen, we challenge ourselves every day to give you the best experience; we are committed to addressing your unique wants and needs and give you the freedom to explore and consider your decision with or without us. Our Subaru and Volkswagen Certified Specialists are knowledgeable, innovative and attentive. We will listen to you, answer your questions truthfully and completely and introduce you to solutions that fit your needs. Our Dean Team Subaru Volkswagen team values the time you have afforded us and are committed to making the best use of your time. At the heart of your visit, count on us to we say what we mean and mean what we say. We appreciate your choice in working with us. We are dedicated to providing you an experience based on honesty, integrity, respect and appreciation.
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15121 Manchester Road

Ballwin, MO

63011

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Showing 6,443 reviews

September 20, 2019

Best car purchasing experience I’ve ever had They were friendly, knowledgeable and gave me a great price for the car and my trade-in. I really appreciate that Carl, the manager, came out of his o More

by Karla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The wonderful porters who worked so hard to clean a very dirty car, Carl Schaeffer, Rocco Moore, Jim Simpson
Sep 23, 2019 -

Dean Team Subaru Volkswagen responded

Hi Karla! Thank you so much for your positive review. We're glad our staff was able to provide you with a great car buying experience. Congratulations on your new VW! Please let us know if there's anything else we can help you with.

September 20, 2019

Quick and attentive service with the focus on the customer I just have to say first and foremost that I've never had as good of an experience as I did with Dean Team Subaru. Tony Wright was the sales agent I w More

by Jonathan Jahnke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Wright
Sep 20, 2019 -

Dean Team Subaru Volkswagen responded

Jonathan, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

September 20, 2019

Pleasant experience Salesman and finance personnel were very professional and to the point. They made purchasing a car easy and enjoyable. I will recommend this dealers More

by Ruth
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Ostlund
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Westhoff
Sep 20, 2019 -

Dean Team Subaru Volkswagen responded

Ruth, we strive for a high level of customer satisfaction in all aspects of our dealership. Our team is available should you require any extra help. Take care!

September 20, 2019

2020 Outback Just took delivery on our 2020 Outback! John Ostlund was our salesman and provided an EXCELLENT experience! The car arrived and is BEAUTIFUL! We we More

by Bhughesstl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Ostlund
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Ostlund
Sep 23, 2019 -

Dean Team Subaru Volkswagen responded

Congratulations on your second Outback! We're so glad John was able to provide you with a positive experience and that you love your new vehicle! We hope to see you again next time you're in the market!

September 20, 2019

New car purchase Richard Gotsch did a great job working with my wife and I on finding a new vehicle for our family. Very flexible working with our needs and finding t More

by Youngcp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Gotsch
Sep 23, 2019 -

Dean Team Subaru Volkswagen responded

Thank you for your review and for choosing Dean Team! We're glad Richard was able to provide your family with a positive car buying experience. Please let us know if there's anything else we can do for you.

September 17, 2019

nice job! Was a very professional yet comfortable experience. all questions answered, and we are delighted with the Outback Would easily recommend this dealers More

by Gussie12
Recommend Dealer
Yes
Employees Worked With
Drew Scheetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2019 -

Dean Team Subaru Volkswagen responded

Thanks for your great review! Congratulations on your new Outback. We are glad Andrew was able to provide you with a positive experience! Have a great day and don't hesitate to reach out if you need anything!

Sep 18, 2019 -

Dean Team Subaru Volkswagen responded

Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Thanks again for the recommendation, and have an amazing day!

September 17, 2019

Good experience with Frankie Jones We traveled two hours to buy this car. I already spoken to Frankie on the phone before hand about the car we brought. Frankie was not pushy and allow More

by Bought Subaru Forester
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frankie Jones
Sep 17, 2019 -

Dean Team Subaru Volkswagen responded

Congratulations on your new Forester! We're glad Frankie was able to provide you with a positive experience. Enjoy your new wheels!

September 17, 2019

Very helpful Christopher Smith was very helpful and worked hard to make it a positive buying experience. I’m very satisfied with my new car and if I ever need anot More

by TimGordon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Smith (#subarusmith)
Sep 18, 2019 -

Dean Team Subaru Volkswagen responded

Tim, thank you so much for your feedback! Christopher will be very happy to hear about your kind words and high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Dean Team Subaru!

September 16, 2019

sales manager The rep that I worked with Wes Gallegos was great. He was patient and was an advocate for the buyer. He did all he could to make the buying process e More

by Jholland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes Gallegos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Westhoff
Sep 16, 2019 -

Dean Team Subaru Volkswagen responded

Thank you for your review! We're glad Wes was able to provide you with a positive experience! We see how the situation with the sales manager would have been uncomfortable and we'd like to learn more about this to hopefully avoid a similar situation in the future. If you have a minute, would you mind calling our General Manager, Phil (Junior), at 636-227-0100.

September 16, 2019

Wonderful service! Adam Smith is always a pleasure to work with. He has been very understanding in my need to find the perfect vehicle for me. I did find my perfect ve More

by Shannon73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Schaeffer, Adam Smith
Sep 17, 2019 -

Dean Team Subaru Volkswagen responded

Thanks for your feedback, Shannon! Congratulations on your new vehicle. We are glad Adam was able to provide you with a positive experience and we hope to be of service to you again in the future!

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