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Dean Team Subaru Volkswagen
Ballwin, MO
6,445 Reviews
At Dean Team Subaru Volkswagen, we challenge ourselves every day to give you the best experience; we are committed to addressing your unique wants and needs and give you the freedom to explore and consider your decision with or without us. Our Subaru and Volkswagen Certified Specialists are knowledgeable, innovative and attentive. We will listen to you, answer your questions truthfully and completely and introduce you to solutions that fit your needs.
Our Dean Team Subaru Volkswagen team values the time you have afforded us and are committed to making the best use of your time. At the heart of your visit, count on us to we say what we mean and mean what we say. We appreciate your choice in working with us. We are dedicated to providing you an experience based on honesty, integrity, respect and appreciation.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 6,445 reviews
March 01, 2018
great sales person and store! I got impressed since I entered the store, modern and sophisticated. Richard Gotsch, sales, very dedicated and even with no intention to make a purcha I got impressed since I entered the store, modern and sophisticated. Richard Gotsch, sales, very dedicated and even with no intention to make a purchase right away he dedicated time to explain every detail of the car, very good professional. In summary I highly indicate Dean Team dealership, great experience and negotiation! More
by Rodrigob0808
February 28, 2018
Easiest Car Purchase - Ever I came in to look at a 2015 VW Passat that I had seen online, drove it and told Drew - my salesman - that I was interested in purchasing. I sat do I came in to look at a 2015 VW Passat that I had seen online, drove it and told Drew - my salesman - that I was interested in purchasing. I sat down at his desk and made the offer, he pitched the offer to his manager and it was approved - including a better offer on my trade than I expected. As soon as the offer was approved, Drew had a handful of questions to send everything over to financing and dropped the financing off to Jason - finance manager. While still sitting at Drew’s desk, talking about the car, Jason phoned over and said we already had finance offers rolling in - even though it was late evening. We had paperwork printed and signed in no time. The next morning I got a call that a lower offer came over and asking if I wanted to come in and redo the paperwork - I said “of course”. (Here is where I should probably mention that my credit isn’t great and I was half not even expecting to get financed but we did and at a decent rate for my credit. I’ve bought 5 cars from dealerships in my lifetime and this was BY FAR the easiest and most straightforward. The entire sales team was friendly and made you feel like an old friend but Drew and Jason went above beyond my expectations and will recommend everyone that I know to purchase through Drew at the Dean Team. More
by Trebortook
February 27, 2018
Our 4th purchase from Dean team Ballwin We just purchased our fourth car from the great staff of Dean team Volkswagon / Subaru. It was another great experience, with no pressure from the sta We just purchased our fourth car from the great staff of Dean team Volkswagon / Subaru. It was another great experience, with no pressure from the staff and fantastic knowledge about their products and services. The new VW / Subaru constructed building was epic, lots of upgrades, including waiting areas for when your car is in service. We will be back, big thanks to Phil, Wes, and Jason More
by Casey78
February 26, 2018
Great Service Ryan Troll and the Dean Team were great to work with! They worked hard to find us the car we wanted and were a pleasure to deal with, no pressure!! Ryan Troll and the Dean Team were great to work with! They worked hard to find us the car we wanted and were a pleasure to deal with, no pressure!! Would definitely recommend Ryan and the Dean Team! More
by zrhodes76
February 26, 2018
Customer focused! Had a great experience. Would recommend to others. Will do repeat business. Wes was easy to work with and well accommodating for my purchase. Finance Had a great experience. Would recommend to others. Will do repeat business. Wes was easy to work with and well accommodating for my purchase. Finance office was fast and efficient. More
by Kristen3499
February 25, 2018
Amazing Customer Service! As a first time car buyer, I was pretty anxious about buying a new car. I worked with Carl at Dean Team Subaru and he quickly alleviated all of my ne As a first time car buyer, I was pretty anxious about buying a new car. I worked with Carl at Dean Team Subaru and he quickly alleviated all of my nerves and stress. He was very patient with me as I asked a lot of questions and walked me through every step of the process comfortably. He was never pushy, never tried to sell me something I didn't need. He genuinely cared about giving me the best deal, and I really appreciated that. I got a great deal at the Dean Team on my 2018 Subaru Crosstrek, and definitely wouldn't have gotten that price anywhere else. I highly recommend them for their outstanding and friendly service! More
by megkmac
Employees Worked With
Carl Schaeffer
February 24, 2018
2017 Beetle Purchase This was our 4th Beetle purchased at the Dean Team in Ballwin and we have always been satisfied with our experience. Richard was helpful and provided This was our 4th Beetle purchased at the Dean Team in Ballwin and we have always been satisfied with our experience. Richard was helpful and provided excellent support through out the process. More
by John Stegman
Employees Worked With
Scott Roberts, Richard Gotsch
February 23, 2018
The easiest car purchase I’ve ever had :-) Andrew got me in and out in no time. He was able to answer any and every question I had about my purchase. I would highly recommend asking for “Andrew Andrew got me in and out in no time. He was able to answer any and every question I had about my purchase. I would highly recommend asking for “Andrew” if you goto Dean Team Suburu. More
by Itsfreetobehappy
Employees Worked With
February 22, 2018
Best experience!! Had a wonderful experience. Started with a friendly email. No pressure. Made the deal online. Walked in to such a friendly welcome. Couldn’t say Had a wonderful experience. Started with a friendly email. No pressure. Made the deal online. Walked in to such a friendly welcome. Couldn’t say enough good things about every person we met. This will be the place I stay to get my vehicles! Thank you for finally making buying a car a pleasant experience! More
by Volkswagen123
Employees Worked With
Scott Roberts, Dustin Westhoff, Ryan Troll
February 20, 2018
Outstanding We live in Memphis and we’re visiting our daughter in St Louis. Planned on just inquiring and test driving an Atlas but drove away with a new car !! We live in Memphis and we’re visiting our daughter in St Louis. Planned on just inquiring and test driving an Atlas but drove away with a new car !! Outstanding service and personal touch from the minute we entered the dealership. Richard Gotsch treated us like family and was honest and thorough. Thanks, Sue Baytos More
by Suzy
